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Summary
This position is within the Bonneville Power Administration's (BPA) billing organization, under the Chief Operating Officer > Business Management & Development > Customer Support Services > Customer Billing. You will lead the team handling precise and prompt billing for power and transmission customers. In this vital role, you will guide your team, enhance billing processes, and ensure the financial integrity of a key BPA function.
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Duties
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Powering the Pacific Northwest: Lead the Team That Keeps the Lights On
Step into a critical leadership role at the heart of the Bonneville Power Administration (BPA), the federal agency responsible for delivering reliable, affordable power across the Pacific Northwest. This isn't just a billing position; it's an opportunity to drive the financial engine of a vital public service. We're seeking a strategic and collaborative leader to guide our Portland Customer Billing group. You will ensure the accuracy and integrity of revenue operations that sustain our vast power and transmission network, impacting millions of people. If you are a leader focused on mentorship, process innovation, and high-level collaboration, you are the ideal candidate to help us fulfill our essential mission.
As the Supervisory Public Utilities Specialist, your primary duties will include:

• Strategic Team Leadership: Guide a team of skilled professionals, directing workflow, setting priorities, and developing schedules to meet critical deadlines for both power and transmission customer billing.
• Mentorship and Development: Evaluate team performance and provide coaching, and instruction to foster employee growth. Identify training needs and create development opportunities to build a highly effective and motivated team.
• Process and Quality Improvement: Actively innovate and find ways to enhance the quality and efficiency of billing operations. Develop and implement new performance standards to ensure top-tier results.
• High-Level Representation: Serve as a key representative for Customer Billing in meetings with managers across BPA, officials from other federal agencies, and executives from public and private utilities throughout North America.
• Talent Management: Shape the future of your team by interviewing and recommending candidates for promotion and new positions, ensuring you have the right talent to achieve your organization's goals.
• Policy and Systems Oversight: Develop and oversee customer billing policies, standards, and internal controls. Sponsor and provide guidance for major billing system projects, ensuring seamless integration with financial, metering, and scheduling systems.
• Cultivating a Collaborative Culture: Create and maintain a positive, team-oriented atmosphere focused on innovation, continuous improvement, and customer satisfaction, fostering productive relationships within and outside the organization.
• Conflict and Grievance Resolution: Address and resolve employee complaints and concerns, promoting a fair and equitable work environment and escalating more serious issues as appropriate.

Requirements
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Conditions of employment
In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration.
When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully.
Key Requirements:

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males must abide by Selective Service registration requirements.
• You will be required to report in person to the official duty location.

Conditions of Employment:

• Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually.
• First time supervisors will be required to serve a 1 year probationary period.

Qualifications
BASIC REQUIREMENT:
SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level [GS-13] in the Federal service. Specialized experience is defined as meeting ALL of the following: 1) Directing Utility Billing Operations: Directing, coordinating, or managing commercial utility billing operations, which includes overseeing the accurate calculation, validation, and issuance of bills for power or transmission customers, and resolving high-value billing disputes; 2) Managing Billing and Financial Systems: Serving as a project lead or system sponsor for the development, implementation, and testing of complex billing software, database systems, or utility integration tools (such as connecting metering, scheduling, contract, and accounting databases); 3) Implementing Financial Controls and Policies: Developing, updating, or enforcing billing adjustment policies, internal audit controls, and quality assurance procedures to ensure financial accuracy, compliance with regulatory standards, and protection of revenue data; 4) Leading or Supervising Professional Staff: Leading, supervising, or directing the work of professional and technical staff, which includes assigning work, setting priorities, evaluating performance, and providing technical guidance to resolve operational issues.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration.
CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.
You must meet all qualifications and eligibility requirements by the closing date of this announcement.
Education
There are no specific education requirements or substitution of education for experience for this position.
Additional information
This job opportunity announcement may be used to fill additional similar vacancies across DOE.
EEO Policy: USAJOBS Help Center | Equal employment opportunity policy
Reasonable Accommodation Policy: Employees or applicants may request Reasonable Accommodation (RA) for assistance, when applying or competing for a job or performing a job due to their medical condition or to exercise their religious beliefs. If you need reasonable accommodation in the application or selection process, please contact the Staffing Specialist listed on this vacancy announcement. USAJOBS Help Center | Reasonable accommodation policy
Veterans Information: USAJOBS Help Center - Veterans
Veterans and persons with disabilities are encouraged to apply.
Telework: https://www.opm.gov/telework/
Selective Service Registration: http://www.sss.gov/ - Who must register: https://www.sss.gov/faq/#who-needs-to-register
Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations.
BPA strives to ensure a safe and positive work environment.
We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.