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Remote Chat Jobs in Silver Spring, MD (NOW HIRING)

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About Iatric Systems: Iatric Systems, an independent business unit of Harris ...

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Remote work and more! About Iatric Systems: Iatric Systems, an independent business unit of Harris ...

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Remote Chat information

See Silver Spring, MD salary details

$10

$25

$67

How much do remote chat jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote chat in Silver Spring, MD is $25.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.49 and $28.27 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

What are the most commonly searched types of Chat jobs in Silver Spring, MD? The most popular types of Chat jobs in Silver Spring, MD are:
What are popular job titles related to Remote Chat jobs in Silver Spring, MD? For Remote Chat jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Silver Spring, MD look for? The top searched job categories for Remote Chat jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Chat jobs? Cities near Silver Spring, MD with the most Remote Chat job openings:
Infographic showing various Remote Chat job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,778 per year, or $25.9 per hour.

(Remote) Executive Vice President

Harris

Washington, DC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago


Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

77th of 242 rated software companies


Job description

Iatric Systems, a division of Harris; is seeking an Executive Vice President who is a visionary leader able to guide our talented team and help drive long-term success.


Looking for a role where you can truly make a difference? In this dynamic role, you'll steer a vibrant team across sales, support, product development, and professional services.


As the EVP, you'll not just manage; you'll inspire. Hundreds of customers will rely on your vision and leadership to drive iatricSystems forward. Reporting to a Harris Group Leader, you'll play a pivotal role in achieving the strategic and financial heights we aim for.


This isn't just a position; it's a chance to leave your mark on an industry leader.


This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 20%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Preference will be given to candidates who can work in EST timezone.


Salary:

200K - 225K


AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.



What your impact will be:

  • Ownership and vision of a 5-10-year product strategy addressing the needs of our customers and market
  • Embolden a sales-oriented culture to grow new name market stake
  • Inspire and develop new and existing heads within the organization
  • Engage and unite with customers to further their success
  • Drive and grow an executive team to achieve business targets
  • Achieve the net revenue and EBITA growth targets set by the company
  • Head monthly and quarterly briefings to Harris Executives on business plans and results

What we are looking for:

  • Sales-oriented and product-minded thinker
  • 10+ years of experience at a senior leadership level
  • 5+ years working in the healthcare industry
  • Growth mindset & capable of building meaningful relationships
  • Excellent leadership & communication skills
  • Experience managing a multi-functional group with a minimum of 75 team members
  • Experience managing an entire Profit and Loss statement >$10M in revenue
  • Comfortable with 50% travel


What would make you stand out:

  • Product management experience
  • Healthcare IT experience

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About Iatric Systems:

Iatric Systems, an independent business unit of Harris Healthcare, has been a leader in healthcare technology for over 35 years, delivering innovative solutions to more than 1,300 healthcare organizations. Specializing in patient privacy, EHR optimization, and interoperability, our diverse team-including IT managers, project managers, software engineers, nurses, and lab technicians-collaborates to enhance existing IT investments and improve patient care. Joining Iatric Systems means becoming part of a dynamic environment that values diversity, equity, and inclusion, offering opportunities for professional growth and the chance to make a meaningful impact in the healthcare industry.


About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.


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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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