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Remote Chat Jobs in Elgin, IL (NOW HIRING)

Withum

IT Service Analyst I

Lincolnshire, IL · On-site +1

$65K - $70K/yr

Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform * Acting as an onsite representative for technology initiatives * Assisting management in ...

Flock

Field Deployment Specialist

Chicago, IL · Remote

$60K - $80K/yr

An FAA Part 107 Remote Pilot Certificate, or willingness to obtain certification within 45 days of ... Your recruiter will discuss this in depth with you during our first chat. #ZR Why Flock Every ...

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All JobsChat JobsRemote Chat JobsRemote Chat Jobs in Elgin, IL

Remote Chat information

See Elgin, IL salary details

$9

$24

$63

How much do remote chat jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote chat in Elgin, IL is $24.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.77 and $26.96 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What are the most commonly searched types of Chat jobs in Elgin, IL? The most popular types of Chat jobs in Elgin, IL are:
What are popular job titles related to Remote Chat jobs in Elgin, IL? For Remote Chat jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Elgin, IL look for? The top searched job categories for Remote Chat jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Remote Chat jobs? Cities near Elgin, IL with the most Remote Chat job openings:
Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Elgin, IL as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,279 per year, or $24.7 per hour.

Director, HVAC Distributor Partnerships (Remote Work Schedule)

Parts Town

Addison, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Parts Town rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

44th of 412 rated retail wholesalers

Job description

Position at Parts Town
See What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
  • Parts Town Pride - check out our virtual tour and culture!
  • Quarterly profit-sharing bonus
  • Remote work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance
The Director, HVAC DistributorPartnerships is responsible for developing and growing strategic relationships with online resellers, digital distributors, marketplace operators, eCommerce platforms, and technology-enabled channel partners.
This highly visible individual contributor role serves as the executive relationship owner for key digital accounts and strategic partners. The Director will drive revenue growth by identifying new partnership opportunities, leading digital integration initiatives, and creating scalable programs that improve customer acquisition, catalog expansion, transaction volume, and operational efficiency.
The ideal candidate combines expertise in eCommerce, marketplace ecosystems, digital integrations, and distribution channels with strong relationship-building and business development skills.
A Typical Day
  • Develop and execute strategic account plans for online reseller and marketplace partners
  • Build executive-level relationships with owners, executives, eCommerce leaders, and digital operations teams
  • Identify opportunities to increase sales, assortment expansion, digital adoption, and customer acquisition
  • Lead business reviews and growth planning sessions with strategic partners
  • Drive integration initiatives involving APIs, EDI, punchout solutions, catalog syndication, inventory visibility, and order automation
  • Partner with Product Information Management (PIM), IT, Digital Commerce, Marketing, and Customer Experience teams to improve partner performance
  • Develop joint growth strategies focused on assortment expansion, conversion improvement, and customer retention
  • Monitor marketplace trends, digital commerce innovations, and competitive developments
  • Identify new marketplace opportunities and emerging digital channels
  • Lead negotiations for strategic agreements and partnership initiatives
  • Act as the voice of digital partners within Parts Town to improve systems, processes, and customer experience
  • Represent Parts Town at industry conferences, eCommerce forums, technology events, and partner meetings
  • Deliver annual sales growth, profitability, and strategic partnership objectives

To Land This Opportunity
  • You have 8+ years of experience in eCommerce, marketplace partnerships, strategic sales, business development, or digital channel management
  • You have a strong understanding of online reseller business models, marketplaces, and digital commerce ecosystems
  • You demonstrate experience managing enterprise-level partnerships and strategic accounts
  • You're familiar with API integrations, EDI transactions, product content syndication, inventory management, and order automation workflows
  • You have proven ability to influence executive stakeholders and build long-term strategic relationships
  • You have exceptional communication, presentation, finance and negotiation skills
  • You can lead cross-functional initiatives without direct authority and have the ability to operate independently in a fast-paced, growth-oriented environment
  • You're an all-star communicator and are proficient in English (both written and verbal)
  • You have a quality, high speed internet connection at home

Bonus Points :
  • You have experience in HVAC, industrial distribution, MRO, OEM parts, or adjacent industries
  • You have knowledge of marketplace platforms and digital commerce technologies
  • You can speak to your experience with ERP, PIM, OMS, CRM, and eCommerce platforms
  • You're familiar with B2B eCommerce, contractor purchasing workflows, and procurement systems
  • You understand channel conflict management and omnichannel strategies
  • You have a bachelor's degree

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $94,301.86 to $140,874.95 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English Spanish
E-Verify Right to Work Poster: English Spanish

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