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Remote Chat Jobs in Plainfield, IL (NOW HIRING)

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

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Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

What are the most commonly searched types of Chat jobs in Plainfield, IL?

The most popular types of Chat jobs in Plainfield, IL are:

What are popular job titles related to Remote Chat jobs in Plainfield, IL?

For Remote Chat jobs in Plainfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Chat jobs in Plainfield, IL look for?

The top searched job categories for Remote Chat jobs in Plainfield, IL are:

What cities near Plainfield, IL are hiring for Remote Chat jobs?

Cities near Plainfield, IL with the most Remote Chat job openings:

Infographic showing various Remote Chat job openings in Plainfield, IL as of August 2026, with employment types broken down into 58% Full Time, 12% Part Time, and 30% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Remote Licensed Clinical Professional Counselor at Chat and Change Mental Health

Chat and Change Mental Health

Chicago, IL โ€ข Remote

$90K - $100K/yr

Full-time

Posted 21 hours ago

Posted today


Job description

Position Overview

Chat and Change Mental Health is seeking a dedicated and compassionate Licensed Clinical Professional Counselor (LCPC) to join our remote team. This full-time position allows you to deliver exceptional mental health counseling from the comfort of your home, contributing to the psychological well-being of our diverse clientele.

About the Organization

Located in the vibrant city of Chicago, Illinois, Chat and Change Mental Health is a community-focused health clinic devoted to promoting mental wellness through accessible and evidence-based therapy. Our mission is to provide support and healing to individuals dealing with various mental health challenges, prioritizing inclusivity and understanding in all of our services. We are committed to fostering an environment where both our clients and providers can thrive.

Work Environment

This position is 100% remote, enabling you to create a flexible work schedule that suits your lifestyle. You will utilize our user-friendly counselor portal for scheduling, booking clients, and conducting video consultations. While working independently, you will have the support of a collaborative and innovative team focused on delivering high-quality care.

Key Responsibilities
  • Provide ethical and compassionate individual mental health counseling through secure video platforms, ensuring a supportive and understanding environment for clients.
  • Employ solution-focused and evidence-based treatment modalities tailored to meet the unique needs of each client.
  • Develop individualized treatment plans that address the personal goals and challenges of your clients, integrating their feedback into the therapeutic process.
  • Facilitate client self-exploration, helping them gain insights into their experiences, emotions, and interpersonal relationships.
  • Monitor treatment progress, adjusting plans as necessary, and assist clients in building healthy coping strategies to manage life's challenges.
Patient Population / Client Focus

Our clientele consists of individuals seeking help for a range of mental health issues, including anxiety, depression, trauma, and relationship challenges. As a counselor at Chat and Change Mental Health, you will have the opportunity to work with a diverse population, addressing unique needs through personalized care approaches that reflect cultural sensitivity and awareness.

Qualifications
  • A Masterโ€™s degree in Counseling or a related field is required.
  • Active and unrestricted Clinical Professional Counselor (LCPC) license in the state of Illinois.
  • The ability to practice independently without supervision.
  • Excellent interpersonal and communication skills, with a strong empathetic orientation for client connections.
  • Proficiency in technology, as counseling will be conducted primarily using telehealth platforms.
Preferred Experience
  • Previous experience in providing online counseling services is advantageous, though not mandatory.
  • Familiarity with a variety of therapeutic modalities, particularly solution-focused therapy and cognitive behavioral techniques.
  • A passion for continuous professional development and a desire to stay updated on best practices in mental health counseling.
Compensation and Benefits
  • Competitive annual salary range of $90,000 to $100,000, commensurate with experience and hours worked.
  • Enjoy the flexibility to create your own work hours and fully remote work from home.
  • Receive a sign-on bonus to welcome you to our team.
  • Benefit from a personalized caseload, ensuring your clients align with your areas of expertise and preferences.
  • Monthly healthcare stipend offered to full-time counselors.
  • Weekly direct deposit for ease of access to your earnings.
Career Growth Opportunities

At Chat and Change Mental Health, we value professional growth and development. You will have access to continuing education opportunities, professional mentorship, and the possibility of engaging in specialized training to enhance your skills. As we expand our services, there may also be opportunities for advancement within the organization.

Why Join Our Team

By joining Chat and Change Mental Health, you become part of a mission-driven organization that prioritizes ethical practice and client well-being. Our supportive and innovative environment encourages collaboration and growth, allowing you to focus on delivering therapeutic excellence. We believe in providing providers with the tools and resources needed to succeed, making it both rewarding and fulfilling to work with us.

Application Information

If you are passionate about making a significant difference in the lives of others and wish to be part of a respectful and supportive team, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and experience, along with your active licensure details, as part of your application.