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Remote Chat Text Support Jobs in Portland, OR (NOW HIRING)

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Remote Chat Text Support information

See Portland, OR salary details

$15

$27

$47

How much do remote chat text support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote chat text support in Portland, OR is $27.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.10 per hour, depending on experience, location, and employer.

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Portland, OR?

For Remote Chat Text Support jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in Portland, OR look for?

The top searched job categories for Remote Chat Text Support jobs in Portland, OR are:

Remote Mental Health Counselor - Licensed Professional (LMFT, LPC, LCSW)

Healing Orbits Inc.

Gresham, OR โ€ข Remote

Full-time

Posted 4 days ago


Job description

Position Overview

Healing Orbits Inc. is actively seeking dedicated and qualified mental health professionals to join our team as Remote Mental Health Counselors. This full-time position presents a unique opportunity for licensed therapists including Licensed Marriage and Family Therapists (LMFT), Licensed Professional Counselors (LPC), and Licensed Clinical Social Workers (LCSW) to provide counseling services via telehealth. Our ideal candidate will have at least two years of experience in the mental health field, holding a master's degree in their area of expertise.

About the Organization

At Healing Orbits Inc., we believe in the transformative power of mental health care. Our organization is committed to providing compassionate therapy services through an innovative telehealth platform that prioritizes client accessibility. By focusing on collaboration and growth, we promote an environment where mental health professionals can thrive while delivering critical support to clients in need, especially in Gresham, Oregon, and beyond.

Work Environment

This position allows you to work remotely from your home, providing flexibility to create your own schedule. Our advanced telehealth platform ensures that you can seamlessly connect with clients through video and text sessions. As part of our commitment to your well-being, we also offer unlimited administrative support, allowing you to focus solely on client care without the burden of excessive paperwork or marketing demands.

Key Responsibilities
  • Conduct individual counseling sessions via video chat, employing evidence-based techniques to enhance clients' mental health.
  • Facilitate open discussions with clients about their emotions and experiences, guiding them to develop deeper self-insight and improved interpersonal relationships.
  • Serve as an advocate for clients, helping them establish and pursue meaningful therapeutic goals.
  • Evaluate clients' mental health conditions thoroughly and formulate individualized treatment plans utilizing a solution-focused approach, drawing upon your clinical expertise.
Patient Population / Client Focus

The clients you will support are stable adults with low acuity issues. All clients are carefully screened to ensure that they are well-suited for remote therapy, free from severe mental health challenges. We take pride in matching you with clients that align with your specific qualifications, areas of expertise, and demographic preferences, allowing for a more rewarding counseling experience.

Qualifications
  • A Masterโ€™s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required.
  • A valid and active professional license in good standing to practice independently in the state of Oregon, specifically LMFT, LPC, or LCSW, is essential. Note: No limited or provisional licenses will be accepted.
  • Strong interpersonal skills and a compassionate nature are crucial for success in this role.
  • Familiarity with telehealth platforms and basic computer literacy are expected.
Preferred Experience
  • At least two years of experience working as a licensed mental health counselor in a clinical setting.
  • Prior experience in telehealth service delivery is advantageous.
Compensation and Benefits

The salary for this position ranges from USD 90,000 to USD 104,000 annually, based on the number of hours worked and client load. We offer a sign-on bonus to welcome new counselors into our collaborative environment, along with direct deposit payment on a weekly basis. Full-time counselors are also eligible for a monthly healthcare stipend to support their health and wellness.

Career Growth Opportunities

Healing Orbits Inc. not only aims to provide vital mental health services but is also committed to fostering the professional development of our team members. As you gain experience, you will have opportunities for leadership roles, specialized training in telehealth practices, and participation in workshops aimed at advancing your skills and expertise in the mental health field.

Why Join Our Team

Joining Healing Orbits Inc. means being part of a forward-thinking organization that values work-life balance and empowers its counselors to do their best work. With readily available referrals and minimal administrative burden, our counselors can quickly build a full caseload and focus on what truly mattersโ€”supporting clients on their journey to better mental health. Experience the fulfillment of making a difference from the comfort of your own home while receiving the support you deserve.

Application Information

If you are passionate about helping others and ready to take the next step in your counseling career, we encourage you to apply now with your resume and cover letter. Join us at Healing Orbits Inc. and make a significant impact in the lives of those seeking guidance and support.