ZipRecruiter

Log In

2

Remote Chat Text Support Jobs in Chicago, IL (NOW HIRING)

AO Globe Life

Be Seen First

Remote Entry-Level Customer Sales Representative

Chicago, IL · Remote

$60K - $80K/yr

We provide full training, mentorship, and ongoing support to help you succeed from day one. Whether ... Qualified applicants may be contacted by phone, email, or text regarding the next steps in the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Aurora, IL · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Qualified applicants may be contacted by phone, email, or text message regarding next steps in the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Aurora, IL · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Qualified applicants may be contacted by phone, email, or text message regarding next steps in the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Joliet, IL · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Qualified applicants may be contacted by phone, email, or text message regarding next steps in the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Aurora, IL · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Qualified applicants may be contacted by phone, email, or text message regarding next steps in the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Joliet, IL · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Qualified applicants may be contacted by phone, email, or text message regarding next steps in the ...

Globe Life Insurance

Be Seen First

Entry Level Customer Sales Representative - Remote

Joliet, IL · Remote

$60K - $80K/yr

Ongoing mentorship and team support * Clear advancement opportunities based on performance ... Qualified applicants may be contacted by phone, email, or text message regarding next steps in the ...

Liveops

Remote Customer Service Representative

Gary, IN · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

next page

Showing results 1-20

People also search for

All JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Chicago, IL

Remote Chat Text Support information

See Chicago, IL salary details

$14

$26

$46

How much do remote chat text support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote chat text support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Chat Text Support specialist, and why are they important?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a Remote Chat Text Support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are Remote Chat Text Support jobs?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Chicago, IL? For Remote Chat Text Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Chat Text Support jobs in Chicago, IL look for? The top searched job categories for Remote Chat Text Support jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Chat Text Support jobs? Cities near Chicago, IL with the most Remote Chat Text Support job openings:
Remote Chat Text Support jobs near you

Service Desk Analyst - Remote (After Hours)

K2 Services

Chicago, IL • On-site, Remote

$36K - $39K/yr

Full-time

Medical, Retirement

Posted 26 days ago

Job description

Service Desk Analyst (Remote - U.S.)
Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
  • We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred
  • Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.

The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
Essential Duties and Responsibilities
  • Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
  • Provide over-the-phone, email, and chat support.
  • Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
  • Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer's reported issue.
  • Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
  • Maintain a regular and reliable level of attendance.

Knowledge Skills and Abilities
  • High School Diploma or equivalent.
  • Strong verbal, written, and typing skills.
  • Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst's success.
  • Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
  • Ability to act independently and make decisions within the scope of the position's responsibilities.
  • Always display the utmost professionalism with team members as well as end-users. • Ability to function well in a high-paced and at times stressful environment.
  • Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
  • Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
  • Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.

Requirements
Prolonged periods of sitting at a desk and working on a computer
Will require Intune "Mobile Device Management" software installed on a personal device(s)
K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
Opensity Solutions is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.

Apply