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Remote Chat Text Support Jobs in Buffalo, NY (NOW HIRING)

Admissions Advisor

Buffalo, NY ยท Remote

$18 - $24.25/hr

Contact prospective students via phone, text, and email. * Guide students through the enrollment ... remote-learning systems are functioning properly before classes begin. * Support classroom ...

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Remote Chat Text Support information

See Buffalo, NY salary details

$13

$25

$43

How much do remote chat text support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote chat text support in Buffalo, NY is $25.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $27.50 per hour, depending on experience, location, and employer.

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Buffalo, NY?

For Remote Chat Text Support jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in Buffalo, NY look for?

The top searched job categories for Remote Chat Text Support jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Remote Chat Text Support jobs?

Cities near Buffalo, NY with the most Remote Chat Text Support job openings:

Remote Licensed Mental Health Therapist - Full-time Opportunities

Company Confidential

Niagara Falls, NY โ€ข Remote

$90K - $104K/yr

Full-time

Posted 21 days ago


Job description

Position Overview

Gotham Enterprises Ltd is excited to expand our network of licensed mental health professionals. We are actively seeking qualified and passionate individuals to join us as full-time Remote Licensed Mental Health Therapists. In this role, you will utilize your expertise in therapeutic practices to provide essential support and care to our clients, while enjoying the convenience of a remote work setting.

About the Organization

Gotham Enterprises Ltd is a forward-thinking organization dedicated to improving mental health outcomes for individuals in need. Our organization specializes in delivering high-quality mental health care through a comprehensive, structured approach. We prioritize accessibility and integrity in our services, ensuring that our clients receive the care they deserve.

Work Environment

This position offers a fully remote work environment, allowing therapists to provide counseling services from the comfort of their home. The flexibility of this role enables you to set your own hours to best suit your schedule, whether youโ€™re looking for full-time employment or a part-time opportunity to enhance your income. Our online counselor portal equips you with all the tools necessary for effective client management and service delivery, minimizing paperwork and maximizing your time spent with clients.

Key Responsibilities
  • Provide ethical and compassionate mental health counseling sessions through secure video chat platforms.
  • Utilize solution-focused treatment modalities to tailor therapeutic approaches for individual clients.
  • Develop personalized treatment plans based on each client's needs, ensuring measurable goals and outcomes.
  • Support clients in understanding and processing their emotions, experiences, and interpersonal relationships.
  • Regularly monitor client progress, modifying treatment strategies as necessary to promote effective coping mechanisms.
Patient Population / Client Focus

You will primarily serve stable, low acuity adults experiencing a range of mental health challenges. Our therapeutic focus is on enhancing quality of life by equipping clients with the skills needed to navigate their unique situations. As part of a holistic approach, your work will contribute significantly to fostering mental well-being and resilience among our diverse client population.

Qualifications
  • A Masterโ€™s degree in a relevant field such as Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • A current, state-issued mental health counseling license, allowing for independent practice. Preferred licenses include:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Mental Health Counselor (LMHC)
    • Licensed Clinical Social Worker with R Privilege (LCSW-R)
    • Licensed Clinical Social Worker (LCSW)
  • No provisional licenses or disciplinary actions on record.
  • Exceptional interpersonal and communication skills with an empathetic approach.
  • Strong computer literacy, with familiarity in telehealth platforms.
  • Access to a computer equipped with webcam and audio capabilities.
  • Reliable internet connection to ensure seamless virtual consultations.
Preferred Experience
  • Experience working with low acuity adult populations is advantageous.
  • Proficiency in solution-based therapy and evidence-based practices.
  • Previous experience in remote counseling or teletherapy settings.
Compensation and Benefits

This position offers a competitive annual salary ranging from $90,000 to $104,000, commensurate with your experience and qualifications. Additional benefits include a sign-on bonus and weekly direct deposit for your convenience. Our organization is committed to supporting your professional journey and ensuring you thrive in your role.

Career Growth Opportunities

At Gotham Enterprises Ltd, we believe in fostering the growth of our mental health professionals. You will have access to additional training resources, professional development opportunities, and mentorship. Our structure encourages career progression, allowing you to evolve within our organization as you further your expertise in the mental health field.

Why Join Our Team

Joining Gotham Enterprises Ltd means becoming part of a dedicated team with a shared mission of providing quality mental health care. We value the well-being of our staff as much as that of our clients, promoting a supportive and collaborative work culture. Youโ€™ll benefit from flexible scheduling, the ability to work remotely, and a robust referral system that helps you build your client base without the burden of marketing yourself. Together, we can make a significant impact on the lives of those we serve.

Application Information

If you are a committed mental health professional ready to contribute to a meaningful cause while working in a dynamic, supportive environment, we encourage you to apply. Please include details of your credentials, licensed state, and a brief overview of your experience when submitting your application. Join us in our mission to provide accessible and compassionate mental health care.