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Remote Chat Text Support Jobs in Utah (NOW HIRING)

Trucordia

Staff Accountant

Lindon, UT · On-site +1

$49K - $65K/yr

Supporting other accounting staff in the creation of annual audits * Leading staff and junior ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

Trucordia

Client Manager- Personal Lines

Salt Lake City, UT · On-site +1

$37K - $50K/yr

Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

HCAOA

Overnight Home Health

Salt Lake City, UT · On-site +1

$10.50/hr

TeleDoc- Free Telephone and video chat Medical Care with Medical Discounts -provided free to CNA's ... Possess a valid driver's license and insured automobile This is a remote position. Compensation ...

XACT

Customer Service Specialist - UT

Salt Lake City, UT · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... support from your secure home office. We aim to delight every customer every day. As a Customer ...

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Remote Chat Text Support information

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Utah?

For Remote Chat Text Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in Utah look for?

The top searched job categories for Remote Chat Text Support jobs in Utah are:

What cities in Utah are hiring for Remote Chat Text Support jobs?

Cities in Utah with the most Remote Chat Text Support job openings:

Remote Chat Text Support jobs near you

Employer Benefits Account Coordinator

SimplyInsured

Salt Lake City, UT • Remote

$16/hr

Full-time

Re-posted 27 days ago

Job description

At SimplyInsured we are on a mission to eliminate fear in health insurance.

Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible.

We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships, including NetSuite, Toast, and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital.

Job Summary:

As a Client Outreach Manager, you will work with our Client Operations team to ensure all of SimplyInsured's customers are properly submitted and enrolled with their requested Insurance Carrier and the SimplyInsured platform. This role is integral to providing outstanding service to our customers and ensuring a smooth onboarding process.

What you'll do:

  • Support the onboarding process of new groups from application through to successful enrollment
  • Work with customers on their annual benefits renewal process and any coverage or carrier changes
  • Utilize phone, text, and email to provide proactive onboarding support and reconcile issues for customers
  • Partner with internal team members in revenue operations and support to ensure a smooth, high-satisfaction experience for customers
  • Keep detailed notes/records in Salesforce regarding customer accounts and interactions

What you'll bring:

  • 1-2 years of experience in customer service or sales role
  • A Life and Health Insurance license or the ability to obtain one within 3 months of employment.
  • Positive and optimistic personality and strong customer empathy and focus
  • Highly productive with good multitasking skills
  • Able to work in a high-volume work across channels and tasks
  • Previous experience with Salesforce a plus!
  • Fantastic oral and written communication skills
  • Strong desire to help businesses maximize their healthcare

What we offer:

  • Generous stock option packages
  • Hourly pay plus a quarterly performance bonus opportunity of $625
  • "Take what you need" time off plan
  • 100% Medical, Dental, and Vision Insurance coverage options for employees and dependents
  • 401k
  • Fully remote environment
  • Flexible schedule options between the hours of 7am-6pm CST Monday-Friday.
  • A values-based culture that invests in employee success

Compensation:

The base salary range for this position is $16 for those who are unlicensed and $17 once you are licensed or if you already have your Life and Health insurance license.

Our Culture:

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote