... chat-based candidate engagements for over 1200 pioneering customers around the globe. As a Scaled ... CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. As a Scaled ... CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. As a Scaled ... CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade ...
Quick apply
... chat-based candidate engagements for over 1200 pioneering customers around the globe. As a Scaled ... CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. As a Scaled ... CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. As a Scaled ... CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade ...
... in text manipulation, lexical analysis, and data processing, with basic scripting skills ... libraries to support project requirements • Familiarity in software issue analysis and ...
... in text manipulation, lexical analysis, and data processing, with basic scripting skills ... libraries to support project requirements • Familiarity in software issue analysis and ...
Customer Success Director | Fully Remote US
Sandy, UT · On-site +1
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver ...
Customer Success Director | Fully Remote US
Sandy, UT · On-site +1
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver ...
Quick apply
... chat-based candidate engagements for over 1200 pioneering customers around the globe. The Customer ... Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or ... Time management and customer service skills How we will support you? - Remote Work - No commute ...
Quality Assurance Specialist
Farmington, UT · Remote
$19/hr
Available to assist and monitor Rocket chat and Skype during anticipated heavy call volume times or ... Time management and customer service skills How we will support you? - Remote Work - No commute ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... Support teams and customers through training, documentation, and the occasional deep-dive ...
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... Support teams and customers through training, documentation, and the occasional deep-dive ...
Product Manager | Fully Remote USA
Sandy, UT · On-site +1
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... Support teams and customers through training, documentation, and the occasional deep-dive ...
Product Manager | Fully Remote USA
Sandy, UT · On-site +1
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... Support teams and customers through training, documentation, and the occasional deep-dive ...
Life Insurance Sales Agent
Salt Lake City, UT · On-site +1
$30K - $160K/yr
If unlicensed, we provide training, mentorship, and licensing support to help you get started. What ... Remote work with flexible hours * Full-time or part-time options * Training and mentorship provided
Life Insurance Sales Agent
Salt Lake City, UT · On-site +1
$30K - $160K/yr
If unlicensed, we provide training, mentorship, and licensing support to help you get started. What ... Remote work with flexible hours * Full-time or part-time options * Training and mentorship provided
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... Support teams and customers through training, documentation, and the occasional deep-dive ...
Quick apply
... chat-based candidate engagements for over 1200 pioneering customers around the globe. At Hirevue ... Support teams and customers through training, documentation, and the occasional deep-dive ...
Customer Care Specialist
Lehi, UT · Remote
$16 - $21/hr
This role combines frontline customer interaction, account management support, and revenue ... Provide prompt, professional, and efficient service to customers via phone, email, and chat ...
Customer Care Specialist
Lehi, UT · Remote
$16 - $21/hr
This role combines frontline customer interaction, account management support, and revenue ... Provide prompt, professional, and efficient service to customers via phone, email, and chat ...
... chat to answer questions, troubleshoot issues, and make sure they get the most value out of our ... AP or AR knowledge. * 1-3 years of experience in customer service, client support, or help desk ...
... chat to answer questions, troubleshoot issues, and make sure they get the most value out of our ... AP or AR knowledge. * 1-3 years of experience in customer service, client support, or help desk ...
Payroll / Payroll Client Services/CSR
Provo, UT · On-site +1
$56K - $58K/yr
... chat to answer questions, troubleshoot issues, and make sure they get the most value out of our ... support, or help desk roles, ideally in a SaaS or software environment. * Excellent verbal and ...
Payroll / Payroll Client Services/CSR
Provo, UT · On-site +1
$56K - $58K/yr
... chat to answer questions, troubleshoot issues, and make sure they get the most value out of our ... support, or help desk roles, ideally in a SaaS or software environment. * Excellent verbal and ...
Provide top tier support and service to our customers THE DETAILS: * Start Date: Monday, September ... Once you complete it and if you meet qualifications, a recruiter will follow up via text message.
Provide top tier support and service to our customers THE DETAILS: * Start Date: Monday, September ... Once you complete it and if you meet qualifications, a recruiter will follow up via text message.
Bilingual Remote Collections Agents (UT, 9/7 Start)
Draper, UT · On-site +1
$17/hr
Provide top tier support and service to our customers THE DETAILS: * Start Date: Monday, September ... Once you complete it and if you meet qualifications, a recruiter will follow up via text message.
Bilingual Remote Collections Agents (UT, 9/7 Start)
Draper, UT · On-site +1
$17/hr
Provide top tier support and service to our customers THE DETAILS: * Start Date: Monday, September ... Once you complete it and if you meet qualifications, a recruiter will follow up via text message.
Bilingual Call Center Representative
Salt Lake City, UT · Remote
$19/hr
These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... and/or online chat and supports efficient administration of plans and department practices.
Bilingual Call Center Representative
Salt Lake City, UT · Remote
$19/hr
These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... and/or online chat and supports efficient administration of plans and department practices.
Call Center Representative (Temporary)
Salt Lake City, UT · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... and/or online chat and supports efficient administration of plans and department practices.
Call Center Representative (Temporary)
Salt Lake City, UT · Remote
$19/hr
These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... and/or online chat and supports efficient administration of plans and department practices.
Healthcare Call Center Representative (Temp-to-Perm)
Salt Lake City, UT · On-site +1
$15.50 - $19.25/hr
In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical ... Supports geographically distributed physical therapy clinics by delivering a "local" patient ...
Healthcare Call Center Representative (Temp-to-Perm)
Salt Lake City, UT · On-site +1
$15.50 - $19.25/hr
In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical ... Supports geographically distributed physical therapy clinics by delivering a "local" patient ...
Remote Chat Text Support information
What is remote chat text support?
Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.
What are the key skills and qualifications needed to thrive as a remote chat text support specialist?
To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.
What are some common challenges faced in a remote chat text support role, and how can I prepare for them?
One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.
What is the difference between Remote Chat Text Support vs Remote Email Support?
| Aspect | Remote Chat Text Support | Remote Email Support |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in communication | Same as chat support, often requiring strong written communication skills |
| Work Environment | Real-time chat platform, live interaction | Email platform, asynchronous communication |
| Industry Usage | Customer service, tech support, e-commerce | Customer service, technical support, sales |
| Search & Comparison Intent | Often compared for real-time vs asynchronous support roles | Compared for email-based customer communication roles |
Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.
What are popular job titles related to Remote Chat Text Support jobs in Utah?
For Remote Chat Text Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Chat Text Support jobs in Utah look for?
The top searched job categories for Remote Chat Text Support jobs in Utah are:
What cities in Utah are hiring for Remote Chat Text Support jobs?
Cities in Utah with the most Remote Chat Text Support job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 12 days ago
Job description
Company Description
Hirevue is where hiring happens - transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue's end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.
Job Description
As a Scaled Customer Success Manager (CSM) you will be responsible for driving adoption, retention and growth across a large portfolio of customers through proactive, structured, one to many engagement rather than traditional 1:1 account management. This role owns a segment of 200+ customers, using automated workflows and campaigns, group enablement sessions and data informed interventions to ensure every customer receives the right guidance at the right time. Success is measured by the CSM's ability to build and run scalable, repeatable programs that reach the portfolio efficiently, reserving 1:1 engagement only where it is most warranted.
What You'll Do
Account Management & Strategic Direction
Subject Matter Expert / Advocate
Qualifications
What You Bring to the Table
Additional Information
All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
Flexible Paid Time Off / Medical, Dental, Vision / 12 Weeks Maternity & Adoption / 401K match
Click Here for US Benefits
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Hirevue is NOT currently hiring in:
AK, HI, IA, ME, MS, NM or WV.
#remote-us
Hirevue is where hiring happens - transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue's end-to-end hiring platform features video interviewing, assessments and conversational AI. The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.
Job Description
As a Scaled Customer Success Manager (CSM) you will be responsible for driving adoption, retention and growth across a large portfolio of customers through proactive, structured, one to many engagement rather than traditional 1:1 account management. This role owns a segment of 200+ customers, using automated workflows and campaigns, group enablement sessions and data informed interventions to ensure every customer receives the right guidance at the right time. Success is measured by the CSM's ability to build and run scalable, repeatable programs that reach the portfolio efficiently, reserving 1:1 engagement only where it is most warranted.
What You'll Do
Account Management & Strategic Direction
- Own adoption, retention and growth outcomes for a portfolio of 200+ mid market customers
- Design and run scalable, repeatable programs to proactively drive progress towards desired business metrics and outcomes
- Triage and respond to inbound customer queries and escalations
- Keep account data accurate and current for the portfolio (Salesforce)
- Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
- Build broad relationships with key account contacts and internal partners on the sales, product and engineering teams
- Partner with the Hirevue Strategic Sales team to identify growth and expansion opportunities within your account base.
Subject Matter Expert / Advocate
- Partner with customer on Hirevue product offerings, best practices & processes, and lead customers to effectively integrate Hirevue into those processes
- Advocate for customers internally helping build and maintain strong partnerships with the sales, product management and marketing teams
Qualifications
What You Bring to the Table
- Experience: 2+ years in Customer Success, Account Management, SaaS/Tech consulting, or project/change management.
- Industry Savvy: Intermediate working knowledge of the Human Resources or Talent Acquisition Function a plus
- Tech Stack: Proficiency with Salesforce and Microsoft Office Suite.
- Experience in leading client relationships in software as a service or technology environments
- Experience with sales, consulting, training, or leading new initiatives in a corporate environment
- Experience in project/change management
Additional Information
All team members at Hirevue are expected to embody our core values, which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, and Take Action and Go.
Flexible Paid Time Off / Medical, Dental, Vision / 12 Weeks Maternity & Adoption / 401K match
Click Here for US Benefits
This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions, where they can attend virtual video meetings. CSMs are expected to travel occasionally (up to 30%) to support customer meetings, attend trade shows, etc. This may involve occasional overnight travel.
Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy, HireVue uses Google User Enrollment, which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device, ensuring privacy for personal data.
Hirevue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
Hirevue is NOT currently hiring in:
AK, HI, IA, ME, MS, NM or WV.
#remote-us
About HireVue
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
South Jordan, UT, US
Year founded
2004