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Remote Chat Text Support Jobs in Indiana (NOW HIRING)

Five Star Solutions

Customer Service Mon-Fri

Fishers, IN · On-site +1

$14/hr

You will support them on the phone and through email and chat. Qualifications * 1 year of customer ... Previous remote work from home experience a plus * Quick learner and able to work independently

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Remote Chat Text Support information

What are the key skills and qualifications needed to thrive as a Remote Chat Text Support specialist, and why are they important?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a Remote Chat Text Support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What are Remote Chat Text Support jobs?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Indiana? For Remote Chat Text Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Chat Text Support jobs in Indiana look for? The top searched job categories for Remote Chat Text Support jobs in Indiana are:
What cities in Indiana are hiring for Remote Chat Text Support jobs? Cities in Indiana with the most Remote Chat Text Support job openings:
Remote Chat Text Support jobs near you
REMOTE Foreclosure Specialist Team Lead (7:00 A.M or 7:30 A.M to 4:00 P.M PST)

REMOTE Foreclosure Specialist Team Lead (7:00 A.M or 7:30 A.M to 4:00 P.M PST)

Carrington Holding Company, LLC

Westfield, IN • On-site, Remote

$28 - $33/hr

Full-time

Medical, Retirement

Posted 25 days ago

Job description

Job Description
Come join our amazing team and work remote from home! Work schedule: Monday through Friday from 7:00 A.M or 7:30 A.M to 4:00 P.M PST.
The Foreclosure Specialist Team Lead will be responsible for providing support, workflow guidance, and training to staff within the foreclosure department to ensure all foreclosure loan activities are managed accurately and in a timely manner, in full compliance with applicable state foreclosure requirements. Performs all duties in alignment with company policies and procedures, as well as all relevant state and federal laws and regulations governing the company's operations. The Target Pay range for this position is $28.00 to $33.00.
What you'll do:
  • Review and process quality control reports, identify areas for continuous improvement.
  • Monitor team performance, identify opportunities for improvement and revise processes or provide training as needed.
  • Oversee assigned team's daily full foreclosure workflow, including updating tracking steps, adjusting schedules, processing reinstatements/payoffs, and ensuring accurate, timely progression through all required actions.
  • Provided workflow direction and assistance with escalated issues to staff as needed.
  • Communicate with attorneys and trustees through LenStar, provide requested documentation, review and prepare foreclosure-related documents, and notarize items needed to advance files.
  • Monitor foreclosure sales, third-party funds, deed issuance, and transitions to REO or claim filing; ensure investor notifications and reporting (PMI, VA, FHA, SFDMS) are completed on time.
  • Review fees, approve invoices within required time limits, verify compliance with investor/insurer allowable cost schedules, and ensure accurate tax and insurance status.
  • Identify, escalate, and coordinate resolution of exception cases (e.g., tax sales, contested actions), while documenting all activity and maintaining IRS 1099A/1099C reporting.
  • Track pipeline performance using department reports, oversee vendor performance, ensure timely imaging of documents, and provide management with monthly KPI reporting.
  • Function as backup to Supervisor when needed.
  • Perform additional duties as assigned to support department operations.

What you'll need:
  • High School Diploma or equivalent work experience; some college preferred.
  • Five (5) plus years banking/mortgage experience and/or five (5) plus years as a Foreclosure Specialist.
  • Notary license preferred, or ability and desire to obtained for the position.
  • Strong knowledge of the foreclosure process, including differences between judicial and non-judicial states; experienced with systems such as Loanserv, Tempo, OnBase.
  • Proficient in Microsoft Office (especially Excel) with strong communication, organizational, analytical, and time-management skills.
  • Able to work independently, manage multiple priorities under pressure, meet strict deadlines, and collaborate effectively with others.
  • Able to obtain and maintain a notary license, make moderate-impact decisions, and organize short-term work schedules effectively.

Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

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