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Remote Chat Support Jobs in Springfield, TN (NOW HIRING)

ISTS

Program Administrator

Nashville, TN · Remote

$60K - $65K/yr

Fully remote, computer-based work using email, messaging, phone, chat, and video tools. * Flexible ... Help support system enhancements by documenting needs, testing changes, and validating results. You ...

Vylla Home

Real Estate Agent Team Lead

Nashville, TN · Remote

$85K - $185K/yr

Face-to-face broker support and coaching - true mentorship * Dedicated resources from Vylla and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Nashville, TN · Remote

$85K - $185K/yr

Face-to-face broker support and coaching - true mentorship * Dedicated resources from Vylla and ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

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All JobsRemote Chat Support JobsRemote Chat Support Jobs in Springfield, TN

Remote Chat Support information

See Springfield, TN salary details

$13

$24

$42

How much do remote chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote chat support in Springfield, TN is $24.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.78 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Springfield, TN? The most popular types of Chat Support jobs in Springfield, TN are:
What job categories do people searching Remote Chat Support jobs in Springfield, TN look for? The top searched job categories for Remote Chat Support jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Remote Chat Support jobs? Cities near Springfield, TN with the most Remote Chat Support job openings:
Remote Chat Support jobs near you

Program Administrator

ISTS

Nashville, TN • Remote

$60K - $65K/yr

Full-time

PTO

Posted 18 days ago

Job description

Program Administrator (Education Benefits) — Make school possible for working adults

If you love organized, detail‑driven work and you genuinely enjoy helping people, you’ll thrive here. This role keeps our clients’ education benefit programs running smoothly so participants get clear answers, deadlines don’t slip, and payments go out accurately. You’ll manage moving parts, spot issues before they become problems, and make the process better over time without losing the human touch.

Why you’ll like this role

  • Work that matters: Your work helps people access tuition support and complete their education goals.

  • A role with variety: Each day blends coordination, problem‑solving, and client support—no two cycles are exactly the same.

  • Make things better: You’ll look for gaps and inefficiencies and help improve how we operate.

  • Remote-friendly: Fully remote, computer-based work using email, messaging, phone, chat, and video tools.

  • Flexible PTO: Take time off to recharge when you need it.

What you’ll do

  • Manage a portfolio of client programs, ensuring clients see success through high‑quality applicant experience.

  • Run the day‑to‑day administration of tuition assistance and tuition reimbursement programs from start to finish.

  • Coordinate timelines and tasks so clients and applicants stay on track, ensuring timely execution of all deliverables.

  • Review payroll files, ensure accuracy, and help identify the root cause of issues.

  • Use tools and data to monitor work, flag risks, and strengthen processes.

  • Help support system enhancements by documenting needs, testing changes, and validating results.

You’ll be a great fit if you…

  • Enjoy detailed work and take pride in accuracy.

  • Can juggle multiple priorities and still meet deadlines.

  • Communicate clearly and professionally especially when someone needs help or reassurance.

  • Like solving problems and improving the way work gets done.

  • Are comfortable learning tools and using data to stay organized and effective

Education and Experience

  • Bachelor’s degree or equivalent experience

  • Three (3) or more years of experience working with education assistance programs

  • Three (3) or more years of experience in relationship management

  • Five (5) or more years of experience working in a service-driven environment

Knowledge, Skills, and Abilities

  • Excellent written and verbal communication skills

  • Leverage AI to improve efficiency and streamline workflows

  • Process & Workflow Management

  • Strong technical aptitude utilizing the company’s standard development platforms

  • Attention to detail across all aspects of the role

  • Fluency with Office 365 products (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint

Position Type/Expected Hours of Work
This is a full-time, exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.