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Remote Chat Support Jobs in Schenectady, NY (NOW HIRING)

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone.com Responsibilities * Support the New York State Department of Health Medicaid Management ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone.com Responsibilities * Support the New York State Department of Health Medicaid Management ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone.com Responsibilities * Support the New York State Department of Health Medicaid Management ...

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Showing results 21-29

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Schenectady, NY

Remote Chat Support information

See Schenectady, NY salary details

$13

$25

$43

How much do remote chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote chat support in Schenectady, NY is $25.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $27.45 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Schenectady, NY?

The most popular types of Chat Support jobs in Schenectady, NY are:

What are popular job titles related to Remote Chat Support jobs in Schenectady, NY?

For Remote Chat Support jobs in Schenectady, NY, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Schenectady, NY look for?

The top searched job categories for Remote Chat Support jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Remote Chat Support jobs?

Cities near Schenectady, NY with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Schenectady, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,420 per year, or $25.2 per hour.

Customer Support Reps

System One

Albany, NY • Remote

$18/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Job description

Job Title: Customer Support Reps Location: Albany, NY Type: Contract To Hire Compensation: $18.00 Contractor Work Model: Hybrid – onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone.com Responsibilities
  • Support the New York State Department of Health Medicaid Management Information System (MMIS) program by providing customer service via telephone and internet.
  • Answer inbound calls from Medicaid Providers regarding billing or enrollment issues.
  • Learn and understand Medicaid claims processes to assist providers effectively.
  • Process transactions and maintain accurate database records of customer profiles.
  • Act as a liaison for customers, ensuring their inquiries and issues are addressed promptly.
  • Maintain knowledge of company products and customer service procedures.
Requirements
  • Minimum of 2+ years of customer service experience.
  • Strong Microsoft Office skills (Word, Excel, PowerPoint).
  • Excellent telephone and verbal communication skills.
  • Customer-focused with the ability to adapt to different personality types.
  • Ability to multi-task and manage time effectively.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law #LI-KA1 #M1 Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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