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Remote Chat Support Jobs in Provo, UT (NOW HIRING)

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Customer Success Advocate

Draper, UT · On-site +1

$15 - $21/hr

... call, chat, and interaction. What you'll need * 2-3 years minimum customer service experience ... Ownership of your development with support from leaders dedicated to fostering growth * Bi-annual ...

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How much do remote chat support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote chat support in Provo, UT is $24.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.83 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Provo, UT? The most popular types of Chat Support jobs in Provo, UT are:
What are popular job titles related to Remote Chat Support jobs in Provo, UT? For Remote Chat Support jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Provo, UT look for? The top searched job categories for Remote Chat Support jobs in Provo, UT are:
What cities near Provo, UT are hiring for Remote Chat Support jobs? Cities near Provo, UT with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Provo, UT as of August 2026, with employment types broken down into 74% Full Time, 9% Temporary, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,251 per year, or $24.6 per hour.

Accounting / Accountant - Client & Customer Service

Caselle

Provo, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.
As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.
You'll be the kind of person who enjoys learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.
A few things that will help you succeed in this role:
  • Accounting or bookkeeping experience.
  • Knowledge around financial statements, debits and credits, and full-cycle accounting principles.
  • AP or AR knowledge.
  • 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
  • Excellent verbal and written communication skills - you're clear, empathetic, and professional.
  • A knack for troubleshooting and problem-solving, paired with curiosity and patience.
  • Comfort with technology and a genuine desire to help people succeed with it.
In return, you'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.
If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.

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