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Remote Chat Support Jobs in Liverpool, NY (NOW HIRING)

Remote Employment Type: Full-Time About the Role PlacidWay is seeking a Customer Service Lead ... Experience with CRM systems and chat/email support tools * Experience in business process ...

Remote Chat Support information

See Liverpool, NY salary details

$13

$25

$42

How much do remote chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote chat support in Liverpool, NY is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.26 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Liverpool, NY?

For Remote Chat Support jobs in Liverpool, NY, the most frequently searched job titles are:

What cities near Liverpool, NY are hiring for Remote Chat Support jobs?

Cities near Liverpool, NY with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Liverpool, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,025 per year, or $25 per hour.

Licensed Clinical Social Worker (LCSW) - Remote School-Based Position

Chat and Change Mental Health

Syracuse, NY • Remote

$90K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.


Job description

Position Overview

Chat and Change Mental Health is seeking a dedicated and compassionate Licensed Clinical Social Worker (LCSW) to join our dynamic team. This full-time remote role focuses on delivering specialized mental health services within a school setting in Syracuse, New York. The ideal candidate will be committed to improving the mental health of students and equipped with the skills to manage complex psychological challenges.

About the Organization

Chat and Change Mental Health is a pioneering organization committed to transforming mental health care for individuals and families. Our mission is to offer innovative mental health support services that foster resilience, recovery, and positive change. We focus on facilitating accessible mental health care through collaboration with educational institutions, providing students with vital support to enhance their emotional well-being and academic performance.

Work Environment

This role is primarily remote, allowing the Licensed Clinical Social Worker to offer flexible support while being embedded within a school environment. You will collaborate closely with educators, mental health professionals, and community resources to create a holistic approach to student care. We value work-life balance and provide a supportive virtual atmosphere that empowers our staff to be effective advocates for mental health.

Key Responsibilities
  • Provide evidence-based psychotherapy and mental health services to a diverse student population dealing with conditions such as anxiety, depression, and PTSD.
  • Conduct comprehensive mental health assessments, considering emotional, behavioral, and social factors that impact student well-being.
  • Design and implement individualized treatment plans that are culturally competent and incorporate feedback from students and parents.
  • Regularly monitor student progress and adjust treatment strategies in collaboration with educational staff and parents to ensure optimal outcomes.
  • Educate students and families about mental health issues, available treatments, and community resources, fostering a support network outside clinical settings.
  • Uphold professional and ethical standards by ensuring confidentiality and obtaining informed consent in all therapeutic relationships.
Patient Population / Client Focus

The LCSW will primarily support students from diverse backgrounds facing various mental health challenges. This demographic may include those with historical trauma, learning disabilities, or those navigating adolescence. You will play a vital role in not only addressing individual psychological needs but also advocating for inclusive practices within the educational framework.

Qualifications
  • Master's degree in Social Work from an accredited institution is required.
  • Current state licensure as a Licensed Clinical Social Worker (LCSW).
  • At least two years of direct experience providing psychotherapy and mental health services to children, adolescents, and young adults.
  • Proven communication and interpersonal skills, essential for establishing rapport with students, families, and colleagues.
  • Strong clinical competencies including the ability to craft and implement evidence-based treatment plans tailored to individual student needs.
  • Familiarity with electronic health records (EHRs) to track patient data and treatment progress effectively.
Preferred Experience
  • Experience working in a school or educational setting, with an understanding of the unique challenges faced by students.
  • Knowledge of mental health interventions specifically designed for young populations.
  • Previous involvement in multifaceted care teams to address broader health and social needs.
  • Expertise in community resource navigation to better assist families in accessing holistic care.
Compensation and Benefits

The salary for this position ranges from $90,000 to $105,000 per year, commensurate with experience. Our benefits package includes medical, dental, and vision insurance, as well as short- and long-term disability coverage. We also offer a robust 401(k) plan, flexible spending accounts, and reimbursement for certification licenses. Additionally, our referral bonus program incentivizes staff engagement and community outreach.

Career Growth Opportunities

At Chat and Change Mental Health, we believe in nurturing our team members' professional development. You'll have access to continuous training, supervision, and opportunities for advanced certifications. Your feedback and insights will consistently be valued as we promote innovation in our practice and strive for excellence in mental health service delivery.

Why Join Our Team

Joining Chat and Change Mental Health means becoming part of a team that prioritizes mental health advocacy in educational settings. You will be empowered to make meaningful contributions that drive change in the lives of students and their families. If you are passionate about making a difference in the mental health landscape and enjoy collaboration with like-minded professionals, we encourage you to apply.

Application Information

If you are excited about this opportunity, please submit your resume and cover letter for consideration. We look forward to welcoming a new LCSW to our committed team and hope you will contribute to the vital mission of Chat and Change Mental Health.