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Remote Chat Support Jobs in Inkster, MI (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Inkster, MI

Remote Chat Support information

See Inkster, MI salary details

$13

$24

$41

How much do remote chat support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote chat support in Inkster, MI is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $26.54 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Inkster, MI? The most popular types of Chat Support jobs in Inkster, MI are:
What are popular job titles related to Remote Chat Support jobs in Inkster, MI? For Remote Chat Support jobs in Inkster, MI, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Inkster, MI look for? The top searched job categories for Remote Chat Support jobs in Inkster, MI are:
What cities near Inkster, MI are hiring for Remote Chat Support jobs? Cities near Inkster, MI with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Inkster, MI as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,707 per year, or $24.4 per hour.

Healthcare Support Specialist, Remote

SalvoHealth

Ann Arbor, MI • Remote

$18.50 - $24/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a “whole patient” care team and have seven day a week access to app-based care, using Remote Patient Monitoring (“RPM”) to bill under the patient’s insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient’s existing local doctor.
 
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
 
Salvo Health is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
 
*Must be based in the USA
 

Salvo Health is seeking a dedicated Support Agent to provide exceptional assistance to patients throughout their Salvo care journey. Support Agents play a critical role in ensuring patients feel informed, supported, and confident as they navigate onboarding, billing, remote monitoring, and ongoing communication with our care team. You will help patients understand their benefits, resolve issues with clarity and empathy, and maintain the high standard of service that defines the Salvo experience.

As a Support Agent, you will be the steady, reliable point of contact for patients and internal teams, ensuring questions are answered promptly, concerns are addressed thoroughly, and every interaction reflects Salvo’s commitment to accessible, compassionate care. This is a fully remote position and requires strong adherence to HIPAA guidelines, privacy rules, and consistent documentation practices.

Salvo believes that the most inclusive and equitable culture makes for a stronger organization, so we welcome diverse candidates for this essential role.

Responsibilities:

  • Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.

  • Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patient‑friendly explanations.

  • Maintain a consistent tone that reflects Salvo’s values: supportive, empowering, and solution‑oriented.

  • Follow up proactively until each issue is fully resolved — no loose ends.

  • Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion.

  • Follow established workflows for benefit checks, escalations, and provider‑office boundaries.

  • Ensure all information given to patients is consistent with Salvo policies and updated processes.

  • Troubleshoot patient issues related to the app, onboarding, or device setup before escalating.

  • Identify recurring issues and flag them to leadership with context and examples.

  • Adapt quickly to new tools, workflows, and process updates.

  • Monitor Slack for team tags and respond promptly when not on calls.

  • Partner with Engagement to ensure smooth handoffs and aligned messaging.

  • Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture.

  • Show up on time, prepared, and camera‑ready for meetings and trainings.

  • Take ownership of your queue, your follow‑ups, and your accuracy.

  • Ask questions when unsure and seek clarity rather than guessing.

Experience Requirements:

  • 3+ years of experience in healthcare billing, health insurance support, or a related patient‑facing support role

  • Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously

  • Experience conducting patient or customer conversations while documenting and troubleshooting in real time

  • Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows

  • Ability to sit at a workstation for extended periods using a computer and headset to support patients

  • Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information

  • Proven experience handling confidential and sensitive patient data in compliance with HIPAA

  • Ability to thrive in a fast‑paced, high‑growth environment with evolving processes and expectations

  • Strong attention to detail and accuracy in documentation, follow‑ups, and patient communication

  • Goal‑oriented with a focus on delivering high‑quality support and meeting performance expectations

  • Remote work experience preferred

  • Bilingual a plus (English/Spanish)

  • Must have a hard‑wired, high‑speed internet connection

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.