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Remote Chat Support Jobs in Gurnee, IL (NOW HIRING)

Robert Half

ERP Support

Deerfield, IL · Remote

$47.50 - $55/hr

We are looking for an ERP Support specialist to provide dependable application assistance for a manufacturing organization. This Long-term Contract opportunity is well suited for someone who enjoys ...

New

Staples, Inc.

Sales Account Manager

Old Mill Creek, IL · On-site +1

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

Staples, Inc.

Inside Sales Manager

Lincolnshire, IL · On-site +1

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

Staples, Inc.

B2B Sales Representative

Lincolnshire, IL · On-site +1

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

Staples, Inc.

Customer Service Representative

Lincolnshire, IL · On-site +1

$16.75 - $23/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

Staples, Inc.

Sales Account Manager

Burlington, WI · On-site +1

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

Staples, Inc.

Inside Sales Manager

Pleasant Prairie, WI · On-site +1

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

Staples, Inc.

Customer Service Representative

Waukegan, IL · On-site +1

$15.25 - $20.75/hr

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

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Remote Chat Support information

See Gurnee, IL salary details

$13

$25

$42

How much do remote chat support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote chat support in Gurnee, IL is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.21 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Gurnee, IL?

The most popular types of Chat Support jobs in Gurnee, IL are:

What are popular job titles related to Remote Chat Support jobs in Gurnee, IL?

For Remote Chat Support jobs in Gurnee, IL, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Gurnee, IL look for?

The top searched job categories for Remote Chat Support jobs in Gurnee, IL are:

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Remote Chat Support jobs near you

Customer Support Specialist

Addison Group

Northbrook, IL • Remote

$18 - $22/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Job Title: Customer Support Specialist

Industry: Manufacturing

Location (city, state): Northbrook, IL

Assignment Type: Contract, 4+ months, open-ended

Pay: $18–$22/hour

Work Schedule: Monday–Friday, 8:30 AM–5:00 PM; Hybrid — in office Tuesday–Thursday and remote Monday and Friday

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a leading manufacturing company seeking a Customer Support Specialist to support multiple customer accounts and help ensure orders are processed accurately and efficiently.

Job Description:

The Customer Support Specialist will provide customer service, manage orders, resolve issues, and work with internal teams to ensure customers receive timely and accurate information. This is a relationship-focused role that requires strong communication, organization, and problem-solving skills.

Key Responsibilities:

  • Respond to customer questions and order-related requests.
  • Process orders received through email, EDI, fax, and other channels.
  • Review orders for accuracy, including pricing, quantities, and delivery dates.
  • Resolve order, shipping, and delivery issues.
  • Provide customers with updates on pricing, order status, shipping dates, and delays.
  • Coordinate with sales, credit, production, and transportation teams.
  • Track customer requests and follow up on outstanding issues.
  • Troubleshoot system and order-related problems and escalate when needed.
  • Provide support and guidance to team members as needed.

Qualifications:

  • 1+ year of corporate customer service experience.
  • Experience using an ERP system; SAP experience is a plus.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple customer accounts and priorities.
  • Bachelor’s degree preferred.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.