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Remote Chat Agent Jobs in Gurnee, IL (NOW HIRING)

eTeam

Customer Service - HR Service Center

Schaumburg, IL · Remote

$15.75 - $21.50/hr

Remote Duration: 3+ Months The HR Service Center is hiring one contingent resource to be the first point of contact for HR-related inquiries from employees, retirees, and stakeholders. This position ...

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Remote Chat Agent information

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.
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Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Gurnee, IL as of May 2026, with employment types broken down into 71% Full Time, 24% Part Time, and 5% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.

Independent Freight Broker Agent

CB Freight INC

Schaumburg, IL • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are a growing asset based ( over 180 company drivers ) logistics company built for ambitious freight professionals who want true independence with real support. Our mission is to empower freight broker agents with the tools, transparency, and partnership needed to scale their businesswithout giving up ownership of their clients.

What Youll Do:

  • Manage freight from cradle to grave
  • Maintain and grow your existing book of business
  • Build long-term relationships with shippers and carriers
  • Negotiate rates and manage daily operations independently
  • Use our systems and support team to scale operation

What We Offer:

  • Independent agent model (no non-compete)
  • Work with your own clients + company freight
  • No startup costs
  • Remote work from anywhere in the U.S.
  • Commission-based compensation (performance-driven)
  • Full back-office, dispatch, safety, and compliance support
  • Access to DAT, Truckstop, CRM, and carrier network
  • Transparent reporting and real-time visibility

What Were Looking For:

  • 1+ years of freight broker or agent experience
  • Existing book of business preferred
  • Strong negotiation and relationship-building skills
  • Entrepreneurial mindset and self-motivation
  • Must reside in the United States

If youre an experienced broker agent looking for true independence with real support, wed love to hear from you.

Benefits:

  • Work from home

Apply