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Remote Chat Support Jobs in Elgin, IL (NOW HIRING)

Withum

IT Service Analyst I

Lincolnshire, IL · On-site +1

$65K - $70K/yr

Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform * Acting as an onsite representative for technology initiatives * Assisting management in ...

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How much do remote chat support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote chat support in Elgin, IL is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.03 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Elgin, IL? The most popular types of Chat Support jobs in Elgin, IL are:
What are popular job titles related to Remote Chat Support jobs in Elgin, IL? For Remote Chat Support jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Elgin, IL look for? The top searched job categories for Remote Chat Support jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Remote Chat Support jobs? Cities near Elgin, IL with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Elgin, IL as of August 2026, with employment types broken down into 74% Full Time, 9% Temporary, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,557 per year, or $25.7 per hour.

IT Service Analyst I

Withum

Lincolnshire, IL • On-site, Remote

$65K - $70K/yr

Full-time

Posted 11 days ago

Withum rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

9th of 22 rated bookkeepers and accountants

Job description

Withum is a place where talent thrives - where who you are matters.It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.Experience the Transformative Power of Withum Plus You - that's the Power in the Plus!

Job Description:

Withum is seeking a Service Technician to support the IT Team in our Lincolnshire, IL office. Under supervision of the Senior IT Services Manager, the Service Technician provides first and second level hardware, software, and networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service and technical support to staff throughout the Firm and their local office.

Withum's brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

How you'll spend your time:

  • Monitoring the incident management system

  • Acknowledging support requests in a timely manner

  • Documenting, tracking, and resolving issues within published service level agreements

  • Effectively communicating support efforts and resolutions

  • Providing 1st and 2nd level hardware, software, and networking support for their local office

  • Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform

  • Acting as an onsite representative for technology initiatives

  • Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities

  • Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm

  • Other responsibilities may be assigned as needed

The Kinds of People We Want to Talk to:

  • Experience supporting end-users in a Microsoft environment

  • 3+ years of experience

  • Associates degree in an IT related field or combination of education and technical training required

  • Windows 10, CompTIA A+, or CompTIA Network+ certification preferred

  • Experience troubleshooting computer and mobile device hardware

  • Understanding of networking fundamentals

  • Self-motivated and dedicated to continual personal and professional improvement

  • Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff

  • Flexibility to adapt quickly to change within the Firm and within the accounting industry

  • Must be able to work extended hours when required

  • Ability to lift up to 50lbs

  • Experience working in a public accounting, or other professional services, firm a plus

  • Willingness to travel to remote offices as needed

  • Regional travel as needed

The compensation for this position is $65,000-$70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at ttps://www.withum.com/careers/.

#LI-SK1

WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.


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