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Remote Chat Support Jobs in Dacula, GA (NOW HIRING)

Ethypharm

Live Chat Agent

Atlanta, GA · Remote

$15.75 - $21.25/hr

Remote Reports To: Customer Support Supervisor / Team Lead Position Overview We are seeking a professional, customer-focused Live Chat Agent to provide timely and effective assistance to customers ...

New

ForgeFit

Remote Customer Service Specialist

Athens, GA · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Be Additive

Be Seen First

Health Insurance License Agent-Fully Remote-USA

Atlanta, GA · Remote

... support. You will speak with customers by phone and chat, explain available Medicare coverage, and ... Fully Remote Work Schedule: Monday through Saturday Required Availability : 8:00 AM to 9:00 PM EST ...

XO Health Inc.

Healthcare Support Advocate

Alpharetta, GA · Remote

$55K - $75K/yr

Remote- USA -Virtual Contact Center The Healthcare Support Advocate is a key member of XO Health ... Handle inbound and outbound member and provider inquiries via phone, email, and chat with ...

New

Liveops

Remote Customer Service Representative

Athens, GA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Remote Chat Support information

See Dacula, GA salary details

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How much do remote chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote chat support in Dacula, GA is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $26.11 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Dacula, GA?

The most popular types of Chat Support jobs in Dacula, GA are:

What are popular job titles related to Remote Chat Support jobs in Dacula, GA?

For Remote Chat Support jobs in Dacula, GA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Dacula, GA look for?

The top searched job categories for Remote Chat Support jobs in Dacula, GA are:

What cities near Dacula, GA are hiring for Remote Chat Support jobs?

Cities near Dacula, GA with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Dacula, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 6% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $49,852 per year, or $24 per hour.

Live Chat Agent

Ethypharm

Atlanta, GA • Remote

$15.75 - $21.25/hr

Full-time

PTO

Posted yesterday

New

Job description

Live Chat Agent

Position: Live Chat Agent
Department: Customer Support
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Support Supervisor / Team Lead

Position Overview

We are seeking a professional, customer-focused Live Chat Agent to provide timely and effective assistance to customers through online chat platforms. The Live Chat Agent will be responsible for responding to customer inquiries, resolving issues, providing accurate information, and ensuring a positive customer experience.

The ideal candidate should have excellent written communication skills, strong attention to detail, patience, and the ability to manage multiple conversations while maintaining professionalism and accuracy.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries through live chat.
  • Provide accurate information regarding products, services, accounts, billing, policies, and general customer concerns.
  • Identify customer needs and provide appropriate solutions or guidance.
  • Handle multiple chat conversations efficiently while maintaining service quality.
  • Troubleshoot and resolve routine customer issues within established guidelines.
  • Escalate complex or unresolved matters to the appropriate department or supervisor.
  • Document customer interactions, requests, and resolutions accurately in the company's CRM or support system.
  • Follow established customer service procedures, communication standards, and company policies.
  • Maintain a professional, courteous, and positive tone in all customer interactions.
  • Protect customer information and maintain confidentiality at all times.
  • Identify recurring customer issues and communicate trends or concerns to management.
  • Work collaboratively with internal teams to resolve customer issues efficiently.
  • Meet established performance standards, including response time, resolution time, accuracy, and customer satisfaction.

Required Qualifications

  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Strong typing and computer skills.
  • Ability to communicate clearly and professionally through written channels.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize responsibilities effectively.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and a suitable workspace for remote work.
  • Previous customer service, chat support, call center, or administrative experience is preferred but may not be required.

Preferred Skills

  • Experience with live chat, CRM, help-desk, or ticketing platforms.
  • Familiarity with Microsoft Teams, Slack, Zendesk, Intercom, or similar communication/support tools.
  • Fast and accurate typing skills.
  • Strong customer-service orientation.
  • Ability to remain calm and professional when handling difficult customers.
  • Strong time-management and multitasking abilities.

Performance Expectations

The successful candidate will be expected to:

  • Maintain professional and courteous communication.
  • Respond to customers within established response-time standards.
  • Provide accurate and complete information.
  • Resolve customer concerns effectively whenever possible.
  • Maintain accurate customer records.
  • Meet team productivity and quality targets.
  • Maintain confidentiality and follow all applicable company policies.

Work Environment

This is a remote position. The Live Chat Agent is expected to maintain a professional, quiet, and reliable work environment and remain available during scheduled working hours.

Compensation & Benefits

Compensation, benefits, working hours, paid time off, training, and other employment terms will be communicated during the recruitment and onboarding process and will be based on the applicable employment agreement.

Equal Opportunity

The organization is committed to providing a professional and inclusive workplace. Employment decisions are based on qualifications, skills, experience, and business requirements.