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Remote Chat Support Jobs in Canton, GA (NOW HIRING)

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support tools. * Ability to work independently and as part of a team in a fast-paced, dynamic environment.

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Canton, GA

Remote Chat Support information

See Canton, GA salary details

$13

$24

$42

How much do remote chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote chat support in Canton, GA is $24.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.78 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Canton, GA?

The most popular types of Chat Support jobs in Canton, GA are:

What are popular job titles related to Remote Chat Support jobs in Canton, GA?

For Remote Chat Support jobs in Canton, GA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Canton, GA look for?

The top searched job categories for Remote Chat Support jobs in Canton, GA are:

What cities near Canton, GA are hiring for Remote Chat Support jobs?

Cities near Canton, GA with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Canton, GA as of August 2026, with employment types broken down into 73% Full Time, 8% Temporary, and 19% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,155 per year, or $24.6 per hour.

Senior Customer Support Specialist

Propeller Health

Peachtree Corners, GA • On-site, Remote

$30.91 - $41.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Brightree is a leading provider of cloud-based software solutions that help post-acute care providers streamline operations and improve patient outcomes. As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients.

In this role, you will provide consultative support on Brightree's platform, helping customers maximize the value of our solutions.You'llcombine technicalexpertise, problem-solving skills, and a customer-first mindset to drive resolution, build knowledge, and continuously improve the support experience.

Ideal shift is 9am - 6pm ET.

Let's talk about Responsibilities:

  • Deliver high-quality, consultative support for Brightree applications and related services in a professional, efficient, and customer-focused manner

  • Diagnose and resolve a wide range of customer issues-including system configuration, product functionality, and defects-via phone and electronic communication channels

  • Investigate and troubleshoot complex issues that may not have standard documented solutions, using critical thinking and creativity

  • Create andmaintaindetailed documentation, including knowledge base articles, issue logs, and resolution steps to support internal teams and customers

  • Identifytrends or systemic issues that mayimpactmultiple customers and proactively communicate insights, risks, and recommended solutions

  • Accurately track and manage all support interactions, ensuringtimelyfollow-up and thorough documentation

  • Partner cross-functionally with Product, Engineering, and other internal teams to escalate and resolve issues effectively

  • Stay current on Brightree product updates, enhancements, and industry trends toprovideinformed guidance to customers

  • Act as a subject matter expert and mentor to team members, sharing knowledge and promoting best practices

  • Contribute to continuous process improvements that enhance the overall customer support experience

Let's talk about Qualifications & Experience:

  • 3+ years of experience in SaaS customer support, application support, or help desk environments supporting external customers

  • Strong technical aptitude with the ability to troubleshoot complex issues using a logical, structured approach

  • Experience with SQL

  • Experience with Brightree software

  • Proven ability to manage and resolve challenging customer situations with professionalism and urgency

  • Excellent communication, interpersonal, and customer service skills

  • Strong attention to detail with the ability to document issues clearly and accurately

  • Ability to thrive in a fast-paced, collaborative, and customer-centric environment

  • Self-starter witha strong senseof ownership, accountability, and continuous improvement

  • Proficiencyin Microsoft Office (Outlook, Word, Excel)

  • Bachelor's degree in Business, Technology, Computer Science, or related field (or equivalent practical experience)

  • Experience supporting SaaS platforms or business management software

  • Familiarity with healthcare, post-acute care, or related industries

  • Experience contributing to ormaintainingknowledge base systems

  • Experience working in a remote or distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $30.91 - $41.21/hr

For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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