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Remote Chat Support Jobs in Baltimore, MD (NOW HIRING)

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

New

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

DVSport

Replay Technical Support Specialist

Baltimore, MD · Remote

$45K - $55K/yr

  • Medical

  • Dental

Responsibilities will include replay operations at assigned conferences, on-site and remote phone support for the replay solution product line, performing replay product testing, identifying software ...

Aprio

Senior Associate, Compliance as a Service

Baltimore, MD · On-site +1

$80K - $132K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Lead and support multiple low to moderately complex managed security compliance engagements ... Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ...

Ciena

Specialist, Global Technical Support

Baltimore, MD · On-site +1

$149K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide on-site technical support on covered Ciena products. Provide on-call support evenings and weekends for critical events. Establish and maintain a strong technical support relationship with ...

MMC Group LP

Be Seen First

REMOTE Call Center Representative $18.50-$21.50/hr- Need ASAP!

Baltimore, MD · Remote

$18.50 - $21.50/hr

  • Medical

  • Dental

  • Vision

As a Remote (Work From Home) CSR , you'll provide crucial information and support to individuals, families, small group employees, and brokers. Your role involves assisting with eligibility ...

TEKsystems

Service Desk Manager

Catonsville, MD · Remote

$50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensures the operation can process 150,000+ annual tickets, support 8 a.m.-8 p.m. Monday through ... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ...

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Showing results 21-40

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Baltimore, MD

Remote Chat Support information

See Baltimore, MD salary details

$14

$25

$44

How much do remote chat support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote chat support in Baltimore, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Baltimore, MD? The most popular types of Chat Support jobs in Baltimore, MD are:
What are popular job titles related to Remote Chat Support jobs in Baltimore, MD? For Remote Chat Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Baltimore, MD look for? The top searched job categories for Remote Chat Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Chat Support jobs? Cities near Baltimore, MD with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,835 per year, or $25.9 per hour.

Client Support Specialist - Greater Baltimore, MD Area (REMOTE)

Fidelity Investments

Baltimore, MD • On-site, Remote

$44K - $80K/yr

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

15th of 150 rated financial services

Job description


To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below:
Bethesda, Annapolis, Baltimore, Columbia, Towson
Note: Fidelity will not provide immigration sponsorship for this position.
As a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on enhancing relationships with our high net worth clients who have assets of $250,000 to $1 million and therefore a complex service and investment need. In this role, you will help us to increase customer loyalty and drive business development opportunities.
The Team
While every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past. Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization. These simple but powerful values set us apart from our competition.
The Expertise You Have
  • Series 7 required
  • Series 63 or ability to obtain within 90 days
  • 2-3 years of previous financial services experience

The Skills You Bring
  • Broad based knowledge and understanding of general financial planning concepts
  • Proven customer service, client support and problem resolution skills
  • Strong verbal and written communication skills
  • Ability to effectively influence others
  • Robust time management and organizational skills

The Value You Deliver
  • Engage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requests

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
The base salary range for this position is $44,000-80,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Series 07 - FINRA, Series 63 - FINRA, Series 65 - FINRA
Category:
Customer Service

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