ZipRecruiter

Log In

2

Remote Chat Agent Jobs in Baltimore, MD (NOW HIRING)

Liveops

Remote Customer Service Agent

Bowie, MD · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Bel Air, MD · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Glen Burnie, MD · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Ellicott City, MD · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Parkville, MD · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Baltimore, MD · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Laurel, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Annapolis, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

next page

Showing results 1-20

All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Baltimore, MD

Remote Chat Agent information

See Baltimore, MD salary details

$9

$21

$51

How much do remote chat agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote chat agent in Baltimore, MD is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.02 and $21.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Baltimore, MD? The most popular types of Chat Agent jobs in Baltimore, MD are:
What are popular job titles related to Remote Chat Agent jobs in Baltimore, MD? For Remote Chat Agent jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Baltimore, MD look for? The top searched job categories for Remote Chat Agent jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Remote Chat Agent jobs? Cities near Baltimore, MD with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Baltimore, MD as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,079 per year, or $21.7 per hour.

Energy Advisor - Customer Care Agent (Remote)

AdNet AccountNet, Inc.

Baltimore, MD • Remote

$16 - $16.50/hr

Full-time

Posted 23 days ago

Job description

Job Title: Energy Efficiency Customer Care Agent

Job Description:
Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. There are three (3) shifts for this position:

8:30am EST to 5:30pm EST

9:00am EST to 6:00pm EST

10:00am EST to 7:00pm EST

Key Responsibilities:

  • Process energy incentive applications, reviewing for eligibility.

  • Provide inbound and outbound support to applicants and program participants via phone and online chat

  • Perform back-office processing in support of utility clients and their customers

  • Achieve daily, weekly, and monthly performance metrics and quality standards

  • Maintain confidentiality of client and customer information

  • Perform data-intensive tasks accurately while meeting deadlines

  • Adapt quickly to process changes and contribute to team problem-solving efforts

Qualifications & Skills Required:

  • Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)

  • Strong data entry skills and attention to detail; ability to type 4550 WPM

  • Excellent analytical, writing, and communication skills

  • Ability to collaborate effectively with internal staff, clients, and vendors

  • Strong problem-solving skills and the ability to analyze situations and recommend solutions

  • Flexible and adaptable, able to handle multiple priorities in a fast-paced environment

  • Positive attitude, high energy, and enthusiasm for helping program participants

  • Ability to work independently and in a team environment

  • High school diploma or GED

  • Excel and database navigation skills are required

Preferred Experience:

  • Experience in application processing, customer service, and a fast-paced environment

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.