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Remote Chat Support Jobs in Iowa (NOW HIRING)

TEKsystems

ISP Technician

Cedar Rapids, IA · Remote

$15 - $15.50/hr

... t requests via phone, email, or chat, including password resets, software installations, and ... Will consider fully remote candidates as well. Expectation is that training will be 100% remote.

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

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See Iowa salary details

$13

$24

$41

How much do remote chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote chat support in Iowa is $24.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.63 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
More about Remote Chat Support jobs
What are the most commonly searched types of Chat Support jobs in Iowa? The most popular types of Chat Support jobs in Iowa are:
What are popular job titles related to Remote Chat Support jobs in Iowa? For Remote Chat Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Iowa look for? The top searched job categories for Remote Chat Support jobs in Iowa are:
What cities in Iowa are hiring for Remote Chat Support jobs? Cities in Iowa with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Iowa as of May 2026, with employment types broken down into 64% Full Time, 9% Part Time, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,889 per year, or $24.5 per hour.

Crisis Counselor (Remote Contractor Work, United States)

Gaggle Net, Inc.

Iowa City, IA • Remote

$21.25 - $27.75/hr

Other

Posted 11 days ago

Job description

Gaggle has been supporting student safety and well-being for more than 20 years and is currently serving 5.2 million students. We help K-12 districts manage student safety on school-provided technology, offer tele-therapy to students and staff and weve helped hundreds of districts avoid tragedies and save lives. Gaggle is in the processof building our Crisis Counselorteam

We are seeking Independent Contractors for positions of Crisis Counselor. This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations.

As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students. Requirements: Crisis Help Line experience and certification preferred Background in crisis management/de-escalation, mental health and/or social services. Counseling or coaching experience Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support during someones mental, emotional, or relational challenges.

Experience using various computer and web-based applications in a professional environmen Ability to exhibit tolerance of and respect for others opinions Adaptability to change Ability to work independently; experience working as an Independent Contractor preferred Access to high-speed internet (satellite is not acceptable) Access to a computer, chromebook, or laptop (tablets/phones are not acceptable) Experience with Slack or other business-based chat applications is a plus Must be comfortable in an ambiguous start-up environment, as process improvements continue to be implemented Strong technology skills Be flexible to sign up for shifts to cover the crisis line 24/7. We will work with you on your availability to support kids in need. Multiple shifts and options are available.

Additional Considerations: The non-renewing, Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling. Contracts can be terminated at any time There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above Because Gaggle strives to enter into contract agreements with Independent Contractors who contributes to Gaggle's mission of student safety, criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check 100% remote work - Work from any location you choose Please make sure to follow the application instructions at the bottom that include applying at this link directly: https://recruiting.myapps.paychex.com/AppOne/MainInfoReq.asp?ReqID=5246496 Job Type: Contract Diversity, Equity, and Inclusion At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites

We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. Were committed to maintaining an inclusive environment with equitable treatment for all. .

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