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Remote Chat Support Agent Jobs in Scranton, PA (NOW HIRING)

Liveops

Remote Customer Service Agent

Scranton, PA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

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Remote Chat Support Agent information

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How much do remote chat support agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote chat support agent in Scranton, PA is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $21.63 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are popular job titles related to Remote Chat Support Agent jobs in Scranton, PA? For Remote Chat Support Agent jobs in Scranton, PA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Agent jobs in Scranton, PA look for? The top searched job categories for Remote Chat Support Agent jobs in Scranton, PA are:
What cities near Scranton, PA are hiring for Remote Chat Support Agent jobs? Cities near Scranton, PA with the most Remote Chat Support Agent job openings:
Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Scranton, PA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,263 per year, or $18.9 per hour.

Remote Support Representative

Viajemos Solas pero en Grupo

Scranton, PA • Remote

$16.75 - $21.50/hr

Part-time

Re-posted 7 days ago

Job description

We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves helping customers navigate available options, coordinating arrangements, maintaining accurate records, and ensuring a positive customer experience from initial inquiry through completion of services.

The ideal candidate is organized, detail-oriented, and enjoys helping customers while managing multiple tasks in a fast-paced remote environment.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Assist customers with reservations, scheduling, and service-related requests
  • Research available options based on customer preferences and needs
  • Coordinate accommodations, transportation, activities, and related arrangements
  • Manage confirmations, updates, and schedule changes
  • Review reservation details and customer information for accuracy
  • Maintain organized customer records and documentation
  • Communicate important updates and information to customers
  • Work with suppliers and service providers to coordinate customer arrangements
  • Assist with modifications, cancellations, and special requests
  • Resolve customer concerns professionally and efficiently
  • Follow up with customers to ensure a smooth and positive experience
  • Maintain high standards of customer service and professionalism
Qualifications
  • Excellent verbal and written communication skills
  • Strong customer service and interpersonal skills
  • Exceptional attention to detail and organizational abilities
  • Ability to multitask and manage priorities effectively
  • Strong problem-solving and critical-thinking skills
  • Comfortable using email, online platforms, and web-based applications
  • Ability to work in a team-oriented environment
  • Previous experience in customer service, hospitality, scheduling, reservations, administrative support, or related fields preferred
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Comprehensive onboarding and training program
  • Ongoing professional development opportunities
  • Access to company-supported tools and resources
  • Collaborative team environment
  • Employee recognition programs
  • Continuing education and training opportunities
  • Access to industry-specific educational resources
  • Support from experienced team members
  • Opportunities to expand customer service, communication, and coordination skills
Preferred Skills
  • Customer service experience
  • Scheduling and coordination experience
  • Strong communication and follow-up skills
  • Ability to manage multiple customer requests simultaneously
  • Experience working with online systems and digital communication tools
  • Strong attention to detail and accuracy

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