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Remote Chat Support Agent Jobs in Nebraska (NOW HIRING)

Harris

(Remote) Systems Operations Analyst

Blair, NE · Remote

The role works closely with Support, Product, R&D, and other departments; however, product ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

$220K - $231K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

Harris

$220K - $231K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

TEKsystems

Senior AI Engineer

Omaha, NE · Remote

$65 - $100/hr

Creating scalable backend solutions that enable agent-based workflows and enterprise AI ... Remote opportunities available, with select roles supporting teams based in Omaha, NE and other ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Respond to incoming implementation support calls and resolve issues accordingly. * Develop a close ...

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Respond to incoming implementation support calls and resolve issues accordingly. * Develop a close ...

CSAA

Lead the design, development, and validation of simulation models (discrete-event, agent-based ... Support problem understanding and solution design, including proposals and executive presentations.

Harris

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... In parallel, design the Operations support model (DevOps, Platform, and IT support structure ...

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Remote Chat Support Agent information

See Nebraska salary details

$10

$18

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How much do remote chat support agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote chat support agent in Nebraska is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.87 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

Are remote chat support agent jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How do I become a remote chat support agent?

To become a remote chat support agent, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

How much do remote chat support agents get paid?

Remote chat support agents typically earn between $12 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits such as flexible schedules and training in customer service tools. Salaries can vary based on industry and whether the position is full-time or part-time.

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Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,818 per year, or $18.2 per hour.

Tech-Line Virtual Appliance Technician (Remote), Master Technician

Whirlpool

Lincoln, NE • On-site, Remote

Full-time

PTO

Re-posted 13 days ago

Whirlpool rating

7.5

Company rating: 7.5 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

92nd of 159 rated electronics manufacturers

Job description

Job Number: 4929
External Description: Requisition ID: 68550
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
Whirlpool is currently seeking qualified candidates for Tech-Line Virtual Appliance Technician (Remote), Master Technician. This will be a remote role.
This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool's family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience.
Your responsibilities will include
  • Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Sr Analyst and Consumer Services Leadership
  • Typing 35 wpm
  • Provide detailed information on new or emerging issues to Quality and Engineering teams
  • Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool's family of brands of major appliances
  • Identify and communicate business and content gaps for continuous improvement efforts
  • Work for extended periods of time at a desk
  • Converse using a headset. A headset will be provided to you.
  • Learn through direct instruction and self-study
  • Handle company confidential information
  • Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST)
  • You can work this job remotely from anywhere in the US
  • Provide an in-home office environment that is ergonomic, comfortable, and in its own space separate from the living space
  • Provide office equipment other than the PC (desk, chair, lighting)
  • Provide a quiet environment during work hours with no distractions
  • Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required

Minimum requirements
  • High School Diploma or GED
  • 3+ years of appliance repair experience
  • 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs

Preferred skills and experiences
  • Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering
  • Excellent communication (oral and written) and organizational skills
  • A basic understanding of how to leverage numerous and different technologies
  • Customer Service Experience and/or Call Center Operations
  • Knowledge of continuous improvement and/or lean principles
    RSRWH

What we offer
Generous benefits package , Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
Additional information
Whirlpool's Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:
  • Always On Flexibility- You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
  • Two-Week Work from Anywhere- Minimum of one-week increments for a total of two weeks per year.
  • Sabbatical- Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers . Additional information about the company can be found on Facebook , Twitter , LinkedIn , Instagram and YouTube .
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
Job Number: 68550
Community / Marketing Title: Tech-Line Virtual Appliance Technician (Remote), Master Technician
Location_formattedLocationLong: Lincoln, Nebraska US

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