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Remote Chat Representative Jobs in Rochester, MI

HMG Careers

Sales Representative Remote

Eastpointe, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

HMG Careers

Sales Representative Remote

Oak Park, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

HMG Careers

Sales Representative Remote

Hazel Park, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

HMG Careers

Sales Representative Remote

Keego Harbor, MI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

InsuraTec

Sales Representative (Remote)

Detroit, MI · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that provides significant financial growth opportunities. Key Responsibilities:

InsuraTec

Sales Representative (Remote)

Ferndale, MI · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that provides significant financial growth opportunities. Key Responsibilities:

InsuraTec

Sales Representative (Remote)

Clawson, MI · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that provides significant financial growth opportunities. Key Responsibilities:

InsuraTec

Sales Representative (Remote)

Livonia, MI · Remote

We're looking for driven individuals to join our team as Sales Representatives in a fully remote, flexible role that provides significant financial growth opportunities. Key Responsibilities:

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Showing results 21-40

All JobsChat Representative JobsRemote Chat Representative JobsRemote Chat Representative Jobs in Rochester, MI

Remote Chat Representative information

See Rochester, MI salary details

$10

$19

$31

How much do remote chat representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for remote chat representative in Rochester, MI is $19.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.25 per hour, depending on experience, location, and employer.

What is a remote chat representative?

Remote chat representatives are customer service professionals who communicate with clients or customers through online chat platforms, rather than in person or over the phone. They typically answer questions, resolve issues, and provide support for products or services, all from a remote location such as their home. This role requires strong written communication skills, the ability to multitask, and proficiency with chat software and customer service tools. Remote chat representatives are employed in various industries, including retail, technology, and financial services.

What skills and qualifications are needed to thrive as a remote chat representative?

To thrive as a Remote Chat Representative, you need excellent written communication skills, fast and accurate typing, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in resolving customer inquiries efficiently. These skills and qualities ensure prompt, clear, and effective support, leading to high customer satisfaction in a virtual environment.

What are common challenges faced by remote chat representatives, and how can they be managed?

Remote Chat Representatives often need to juggle multiple conversations simultaneously while maintaining accuracy and a friendly tone. Working remotely can also make it challenging to collaborate with teammates or get immediate support from supervisors. To manage these challenges, it's important to develop strong multitasking and communication skills, use collaboration tools effectively, and proactively reach out to team members or leads when clarification is needed. Many companies offer ongoing training and virtual team meetings to help remote representatives stay connected and supported.

What is the difference between Remote Chat Representative vs Remote Customer Service Agent?

AspectRemote Chat RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, from home or remote locationOnline, from home or remote location
Industry UsageCustomer support via live chatCustomer support via phone, email, or chat
Common Search IntentJobs involving live chat supportJobs involving customer support across channels

Both roles involve assisting customers remotely, often requiring similar skills and credentials. The main difference is that a Remote Chat Representative specializes in live chat support, while a Remote Customer Service Agent may handle multiple communication channels like phone, email, and chat. Understanding these distinctions helps job seekers find roles aligned with their preferred communication methods and skills.

What are popular job titles related to Remote Chat Representative jobs in Rochester, MI?

For Remote Chat Representative jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Remote Chat Representative jobs in Rochester, MI look for?

The top searched job categories for Remote Chat Representative jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Chat Representative jobs?

Cities near Rochester, MI with the most Remote Chat Representative job openings:

Remote Chat Representative jobs near you
Infographic showing various Remote Chat Representative job openings in Rochester, MI as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 21% In-person, and 79% Remote job distribution, with an average salary of $40,604 per year, or $19.5 per hour.

Remote Client Service Representative

Southfield, MI • On-site, Remote

GRT Financial
Finance and Insurance • 51 - 200 employees
Learn more about GRT Financialexternal

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

GRT Financial rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description
Client Service Representative (100% Remote)
Training Start Date October 19, 2026
All schedules are M-F and EST time. Assigned schedule will be determined by Hiring Manager prior to making an offer.
8:00am - 4:30pm / 9:00am - 5:30pm / 10:00 am - 6:30pm / 12:30pm - 9:00pm
Help Clients Move Toward Financial Freedom
GRT Financial is seeking compassionate, dependable Client Service Representatives who can provide clear guidance and outstanding customer service to consumers navigating the debt-resolution process.
If you enjoy helping people, communicate well during challenging situations, and thrive in a collaborative, performance-driven environment, we encourage you to apply.
About GRT Financial
GRT Financial is a licensed provider of performance-based debt-resolution programs designed to help consumers address unsecured debt. We are committed to providing transparent, cost-effective, and personalized support that helps clients pursue better financial outcomes.
About the Role
As a Client Service Representative, you will answer inbound calls, address questions and concerns, explain account and program information, document interactions, and help clients understand their next steps.
This position requires empathy, professionalism, accuracy, and the ability to balance excellent service with established procedures and performance expectations.
Compensation & Benefits
  • $15/hour...PAID WEEKLY
  • Medical, dental & vision insurance (1st of month after 30 days)
  • 401(k) plan options & paid time off
  • 100% company-paid life insurance & short/long-term disability
  • FSA options + Employee Assistance Program (EAP)
Responsibilities
As a Client Service Representative, you will:
  • Work in a high-volume (50+ daily calls) customer service environment.
  • Answer inbound calls and provide accurate scripted and unscripted responses.
  • Address client questions, concerns, and objections with empathy and professionalism.
  • Clearly explain account, program, product, and service information.
  • Access and update client information using multiple internal systems.
  • Accurately document call outcomes, notes, and required follow-up.
  • Resolve concerns within established authority limits and escalate when appropriate.
  • Protect confidential information and follow compliance and data-security requirements.
  • Meet expectations for quality, productivity, attendance, accuracy, and customer service.
  • Collaborate with teammates and other departments to support the client experience.
Required Qualifications
  • Strong customer-service mindset with excellent verbal and written communication skills.
  • Active-listening, problem-solving, and de-escalation abilities.
  • Intermediate typing skills and basic math proficiency.
  • Ability to learn detailed processes and explain information clearly and accurately.
  • Ability to navigate multiple systems while managing client conversations.
  • Proficiency with Microsoft Word, Excel, and Outlook.
  • Sound judgment, attention to detail, and the ability to follow established procedures.
  • Reliability, accountability, and effective time management in a remote environment.
  • Ability to maintain confidentiality and protect sensitive client information.
  • Ability to participate on camera in professional, business-casual attire when required.
Preferred Qualifications
  • One to two years of customer service, client service, account servicing, contact center, or related experience.
  • Experience handling high-volume inbound calls in a metrics-driven environment.
  • Call center, collections, debt-resolution, financial-services, or legal-services experience.
  • Familiarity with the Fair Debt Collection Practices Act (FDCPA).
  • Bilingual fluency in English and Spanish is a plus.
Knowledge, Skills, and Abilities
The successful Client Service Representative will be able to:
  • Balance empathy with appropriate call control.
  • Remain calm and solutions-focused during difficult conversations.
  • Learn debt-resolution processes and compliance requirements.
  • Multitask without sacrificing service quality or accuracy.
  • Accept coaching and adjust quickly based on feedback.
  • Work independently while remaining connected to a remote team.
Our Core Values
Our team members are expected to demonstrate GRT Financial core values:
  • Driven: Motivated to achieve strong results and continuously improve.
  • Caring: Treat clients and colleagues with empathy, patience, and respect.
  • Teamwork: Collaborate across departments to deliver the best possible experience.
  • Accountability: Take ownership of performance, decisions, and follow-through.
  • Attitude: Bring a positive, professional, and solutions-focused approach.
  • Adaptable: Respond effectively to changing priorities, processes, and client needs.
Physical Requirements and Work Environment
This remote position requires extended computer and telephone use, frequent communication through phone and video, and the ability to remain seated or stationary for extended periods. Employees must maintain a quiet, secure, professional workspace with reliable connectivity and minimal distractions. Reasonable accommodations may be provided to qualified individuals with disabilities.
Who We're Looking For
The right Client Service Representative is compassionate, coachable, detail-oriented, and comfortable working toward measurable goals. You understand that clients experiencing financial hardship may need patience, reassurance, and clear direction, and you are prepared to provide all three.
This role offers the opportunity to do meaningful work, strengthen your professional skills, and help people move toward a more manageable financial future.
Ready to Make a Difference?
Apply today to become a Client Service Representative with GRT Financial and use your customer-service skills to make a meaningful difference in our clients' lives.
Equal Employment Opportunity and Disclaimer
GRT Financial is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on any status protected by applicable federal, state, or local law.
This posting describes the general nature of the position and is not a complete list of all duties, qualifications, or working conditions. Responsibilities may change based on business needs. Reasonable accommodations may be provided in accordance with applicable law.
Pay Range
$15.00 Hourly to $15.00 Hourly

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