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Remote Chat Representative Jobs in Detroit, MI (NOW HIRING)

Telecom, Inc.

Be Seen First

Remote Residential Internet & Voice Sales Representative

Detroit, MI · Remote

$17/hr

  • Medical

  • Dental

  • Vision

... Remote Residential Internet & Voice Sales Representative to join our team. In this role, you will ... We deliver both inbound and outbound solutions--via telephone, email, chat, SMS, and more--staffed ...

New

Telecom, Inc.

Be Seen First

Remote Residential Internet & Voice Sales Representative

Detroit, MI · Remote

$17/hr

  • Medical

  • Dental

  • Vision

... Remote Residential Internet & Voice Sales Representative to join our team. In this role, you will ... We deliver both inbound and outbound solutions--via telephone, email, chat, SMS, and more--staffed ...

New

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Canton, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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All JobsChat Representative JobsRemote Chat Representative JobsRemote Chat Representative Jobs in Detroit, MI

Remote Chat Representative information

See Detroit, MI salary details

$10

$19

$31

How much do remote chat representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote chat representative in Detroit, MI is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $21.11 per hour, depending on experience, location, and employer.

What is a remote chat representative?

Remote chat representatives are customer service professionals who communicate with clients or customers through online chat platforms, rather than in person or over the phone. They typically answer questions, resolve issues, and provide support for products or services, all from a remote location such as their home. This role requires strong written communication skills, the ability to multitask, and proficiency with chat software and customer service tools. Remote chat representatives are employed in various industries, including retail, technology, and financial services.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. They typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should verify the employer's credibility to avoid scams.

How much do remote chat representatives pay?

Remote chat representatives typically earn between $10 and $20 per hour, depending on experience, company, and location. Some roles may offer additional incentives or bonuses for performance or working during peak hours.

What is the difference between Remote Chat Representative vs Remote Customer Service Agent?

AspectRemote Chat RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, from home or remote locationOnline, from home or remote location
Industry UsageCustomer support via live chatCustomer support via phone, email, or chat
Common Search IntentJobs involving live chat supportJobs involving customer support across channels

Both roles involve assisting customers remotely, often requiring similar skills and credentials. The main difference is that a Remote Chat Representative specializes in live chat support, while a Remote Customer Service Agent may handle multiple communication channels like phone, email, and chat. Understanding these distinctions helps job seekers find roles aligned with their preferred communication methods and skills.

How to become a remote chat representative?

To become a remote chat representative, candidates typically need strong communication skills, basic computer proficiency, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent and may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new hires with company policies and tools.

What skills and qualifications are needed to thrive as a remote chat representative?

To thrive as a Remote Chat Representative, you need excellent written communication skills, fast and accurate typing, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in resolving customer inquiries efficiently. These skills and qualities ensure prompt, clear, and effective support, leading to high customer satisfaction in a virtual environment.

What are common challenges faced by remote chat representatives, and how can they be managed?

Remote Chat Representatives often need to juggle multiple conversations simultaneously while maintaining accuracy and a friendly tone. Working remotely can also make it challenging to collaborate with teammates or get immediate support from supervisors. To manage these challenges, it's important to develop strong multitasking and communication skills, use collaboration tools effectively, and proactively reach out to team members or leads when clarification is needed. Many companies offer ongoing training and virtual team meetings to help remote representatives stay connected and supported.
What are popular job titles related to Remote Chat Representative jobs in Detroit, MI? For Remote Chat Representative jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Remote Chat Representative jobs in Detroit, MI look for? The top searched job categories for Remote Chat Representative jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Remote Chat Representative jobs? Cities near Detroit, MI with the most Remote Chat Representative job openings:
Remote Chat Representative jobs near you
Infographic showing various Remote Chat Representative job openings in Detroit, MI as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 22% In-person, and 78% Remote job distribution, with an average salary of $40,363 per year, or $19.4 per hour.

Remote Residential Internet & Voice Sales Representative

Telecom, Inc.

Detroit, MI • Remote

$17/hr

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

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Job description

Telecom, Inc. is seeking a motivated, personable, and sales-driven Remote Residential Internet & Voice Sales Representative to join our team.


In this role, you will make outbound calls to prospective residential customers using company-provided leads. Your goal will be to understand each customer’s needs, explain available internet and voice services, overcome objections, and convert qualified opportunities into sales.


This is a business-to-consumer (B2C) sales position requiring confidence, persistence, and the ability to build rapport over the phone. The ideal candidate is a natural conversationalist who is comfortable working toward individual and team sales goals.


Required Availability

Applicants must be available to work one of the following full-time schedules:

  • Monday through Friday, 12:00 p.m.–8:30 p.m. Pacific Time
  • Monday through Friday, 12:30 p.m.–9:00 p.m. Pacific Time

Please apply only if you can consistently work one of these schedules.


Essential Duties and Responsibilities

  • Make outbound calls to prospective residential customers using provided leads.
  • Identify customer needs and recommend appropriate internet and voice services.
  • Clearly explain product features, pricing, promotions, and service options.
  • Use effective sales techniques to overcome objections and close sales.
  • Identify appropriate upselling and cross-selling opportunities.
  • Consistently meet or exceed weekly and monthly sales goals.
  • Accurately enter orders and document customer interactions in the CRM.
  • Learn and effectively use order-entry, billing, and customer management systems.
  • Represent the client’s brand professionally during every customer interaction.
  • Stay informed about current products, promotions, and marketing campaigns.
  • Organize daily activities and manage assigned leads independently.
  • Follow all required sales, quality, compliance, and documentation procedures.


Qualifications

  • High school diploma or equivalent.
  • Previous outbound telephone sales, residential internet sales, telecommunications sales, or call-center sales experience is strongly preferred.
  • At least two years of experience in a competitive or goal-driven sales environment is preferred.
  • Demonstrated ability to meet or exceed sales goals.
  • Confident, personable, and professional phone presence.
  • Strong ability to build rapport and communicate with residential customers.
  • Ability to overcome objections and provide relevant, persuasive responses.
  • Excellent verbal and written communication skills.
  • Good grammar, spelling, organization, and attention to detail.
  • Comfortable learning new software, billing platforms, and order-entry systems.
  • Strong computer skills, including familiarity with Microsoft Office.
  • Ability to complete a computer-skills assessment.
  • Ability to work independently in a fast-paced remote environment.
  • Quiet, distraction-free home workspace.


Technical Requirements

  • Computer that meets the company’s technical requirements.
  • Reliable high-speed internet connection connected by Ethernet; Wi-Fi is not permitted while working.
  • Corded USB headset.
  • Quiet, noise-free home office.

Important: Telecom, Inc. does not provide equipment or technical support for employees’ home computers. Employees are responsible for maintaining their own computer, software, telephone service, headset, and internet connection in compliance with company requirements.


Compensation and Benefits

  • $17.00 to start per hour, based on relevant work experience.
  • Additional performance-based bonus opportunities.
  • Full-time, remote position.
  • Monday-through-Friday schedule.
  • Hourly, non-exempt position.
  • Medical, dental, vision, and 401(k) benefits, subject to eligibility requirements.


Telecom, Inc. is an equal opportunity employer.

Company Description

Telecom, Inc. is a mid‐size, privately held U.S. based, full‐service omnichannel contact center operating since 1993 from our headquarters in the San Francisco Bay Area. We deliver both inbound and outbound solutions—via telephone, email, chat, SMS, and more—staffed exclusively by highly qualified, U.S. based professionals. We want you on our team!