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Remote Chat Representative Jobs in Quebec (NOW HIRING)

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

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All JobsRemote Chat Representative JobsRemote Chat Representative Jobs in Quebec

Remote Chat Representative information

See Quebec salary details

$9

$20

$43

How much do remote chat representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote chat representative in Quebec is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are remote chat representatives?

Remote chat representatives are customer service professionals who communicate with clients or customers through online chat platforms, rather than in person or over the phone. They typically answer questions, resolve issues, and provide support for products or services, all from a remote location such as their home. This role requires strong written communication skills, the ability to multitask, and proficiency with chat software and customer service tools. Remote chat representatives are employed in various industries, including retail, technology, and financial services.

What is the difference between Remote Chat Representative vs Remote Customer Service Agent?

AspectRemote Chat RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, from home or remote locationOnline, from home or remote location
Industry UsageCustomer support via live chatCustomer support via phone, email, or chat
Common Search IntentJobs involving live chat supportJobs involving customer support across channels

Both roles involve assisting customers remotely, often requiring similar skills and credentials. The main difference is that a Remote Chat Representative specializes in live chat support, while a Remote Customer Service Agent may handle multiple communication channels like phone, email, and chat. Understanding these distinctions helps job seekers find roles aligned with their preferred communication methods and skills.

Is paid chatting a legitimate job?

Remote chat representative jobs that involve paid chatting are legitimate employment opportunities when offered by reputable companies. These roles typically require good communication skills and may involve providing customer support or companionship services online. However, job seekers should verify the company's credibility to avoid scams.

How can I make 2000 a week working from home?

A remote chat representative can potentially earn $2000 a week by working full-time hours, often requiring strong communication skills, familiarity with chat platforms, and consistent performance. Achieving this income level may involve handling high-volume or specialized customer service tasks, possibly earning higher pay rates or bonuses for efficiency and quality.

What are the key skills and qualifications needed to thrive as a Remote Chat Representative, and why are they important?

To thrive as a Remote Chat Representative, you need excellent written communication skills, fast and accurate typing, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in resolving customer inquiries efficiently. These skills and qualities ensure prompt, clear, and effective support, leading to high customer satisfaction in a virtual environment.

How do I become a virtual chat agent?

To become a remote chat representative, you typically need strong communication skills, basic computer proficiency, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent and may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided, and a reliable internet connection is essential for working remotely.

What are some common challenges faced by Remote Chat Representatives, and how can they be managed?

Remote Chat Representatives often need to juggle multiple conversations simultaneously while maintaining accuracy and a friendly tone. Working remotely can also make it challenging to collaborate with teammates or get immediate support from supervisors. To manage these challenges, it's important to develop strong multitasking and communication skills, use collaboration tools effectively, and proactively reach out to team members or leads when clarification is needed. Many companies offer ongoing training and virtual team meetings to help remote representatives stay connected and supported.

How to make 1000 a week remote?

A remote chat representative can earn $1,000 a week by working full-time hours, typically 40 hours, and earning an hourly rate of around $25 or more. Increasing income may involve taking on multiple clients, improving communication skills, or gaining experience to qualify for higher-paying positions within the role.
What job categories do people searching Remote Chat Representative jobs in Quebec look for? The top searched job categories for Remote Chat Representative jobs in Quebec are:
Remote Chat Representative jobs near you
Infographic showing various Remote Chat Representative job openings in Quebec as of June 2026, with employment types broken down into 59% Full Time, 21% Part Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,777 per year, or $20.1 per hour.

Customer Service Representative

EXFO inc

Quebec, QC • On-site, Remote

Full-time

Posted 15 days ago

Job description

Job Description:

Titre du poste : Représentant(e) Service à la clientèle

Lieu : Québec, QC (mode hybride)

Type de poste : Permanent, temps plein

À propos d’EXFO

EXFO est un leader mondial en solutions de test, de surveillance et d’analyse pour les réseaux de télécommunications. Notre succès repose sur l’innovation, la collaboration et le talent de nos équipes à travers le monde.

Sommaire du rôle

Basé à Québec, et faisant partie de notre équipe Expérience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de gérer les commandes des clients tout en fournissant un service exceptionnel à nos clients basés à l’international.

Responsabilités principales

  • Suivre les commandes de projets en cours (expéditions, livraisons internationales et jalons de facturation).
  • Coordonner les activités avec les départements Finance, Planification, Transport et Douanes, Réussite Client et Ventes.
  • Répondre rapidement et professionnellement aux demandes des clients.
  • Traiter, documenter et assurer le suivi des plaintes clients.
  • Maintenir et améliorer les procédures du département.
  • Tenir des dossiers précis et à jour.
  • Communiquer efficacement avec les clients internes et externes.
  • Contribuer à l’amélioration continue du service à la clientèle.
  • Assurer un soutien essentiel pendant les vacances et les fins de trimestre.

Profil recherché

  • Minimum de trois (3) ans d'expérience en service à la clientèle ou dans un rôle similaire
  • Capacité à travailler de façon autonome et en équipe
  • Expérience dans un environnement dynamique et en évolution rapide
  • Connaissance des principes de base du commerce international
  • Compréhension du marché mondial
  • Excellentes aptitudes en résolution de problèmes et en analyse
  • Capacité à gérer plusieurs priorités et à respecter les échéances
  • Solides compétences en organisation et en gestion des priorités
  • Maîtrise de Microsoft Office (Word, Excel et Outlook)
  • Connaissance de SAP
  • Excellentes habiletés en communication et en relations interpersonnelles
  • Orientation client et souci de la qualité
  • Professionnalisme, rigueur et sens des responsabilités
  • Attitude positive, adaptabilité et esprit d’équipe
  • Capacité à travailler efficacement avec des personnes de cultures et d’horizons divers

Langues

  • Français : avancé
  • Anglais : avancé (contexte international)

Pourquoi joindre EXFO ?

  • Entreprise technologique innovante et en croissance
  • Environnement collaboratif et stimulant
  • Projets à impact réel sur les décisions d’affaires
  • Flexibilité de travail (mode hybride)
  • Gamme complète d’avantages sociaux

--------------------------------------------------------------------------------------------------------------------------------

Job Title: Customer Service Representative

Location: Quebec City, QC (Hybrid)

Position Type: Permanent, Full-Time

About EXFO

EXFO is a global leader in test, monitoring, and analytics solutions for telecommunications networks. Our success is built on innovation, collaboration, and the talent of our teams around the world.

Position Summary

Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders while providing exceptional service to international customers.

Key Responsibilities

  • Monitor ongoing project orders, including shipments, international deliveries, and billing milestones.
  • Coordinate activities with Finance, Planning, Transportation & Customs, Customer Success, and Sales teams.
  • Respond promptly and professionally to customer inquiries.
  • Process, document, and follow up on customer complaints.
  • Maintain and improve departmental procedures.
  • Maintain accurate and up-to-date records.
  • Communicate effectively with internal and external customers.
  • Contribute to the continuous improvement of customer service quality.
  • Provide essential support during vacation periods and quarter-end activities.

Desired Profile

  • Minimum of three (3) years of experience in customer service or a similar role
  • Ability to work independently and collaboratively in a team environment
  • Experience in a fast-paced and evolving environment
  • Knowledge of basic international trade principles
  • Understanding of global markets
  • Strong problem-solving and analytical skills
  • Ability to manage multiple priorities and meet deadlines
  • Strong organizational and time management skills
  • Proficiency with Microsoft Office (Word, Excel, and Outlook)
  • Knowledge of SAP
  • Excellent communication and interpersonal skills
  • Customer-focused with a commitment to quality
  • Professionalism, accountability, and attention to detail
  • Positive attitude, adaptability, and team-oriented mindset
  • Ability to work effectively with people from diverse cultural backgrounds

Languages

  • French: Advanced
  • English: Advanced (international environment)

Why Join EXFO?

  • Innovative and growing technology company
  • Collaborative and stimulating environment
  • Projects with a real impact on business decisions
  • Flexible work arrangement (hybrid)
  • Comprehensive benefits package

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About EXFO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Québec, QC, CA

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