Remote Chat Operator Jobs in Illinois (NOW HIRING)

Summary

Millions of people come to Yelp to find and hire trusted local professionals-from plumbers to photographers. In a $1 trillion U.S. home services market, connecting consumers with the right pro is still too complex and often offline. Yelp is changing that. Our Services Experience team is on a mission to help consumers discover and hire with confidence. As a Lead Product Manager, you'll own the strategy and execution that moves users from early exploration to project submission, the clearest signal that we're delivering on our services promise, and identifying opportunities that drive core metrics for both users and the services business.

This role sits at the intersection of classic marketplace product management and cutting-edge AI. You'll lead upper-funnel improvements and monetization workstreams while shaping Yelp Assistant, our LLM-powered conversational experience launching across platforms. You'll partner with a dedicated engineering team (5-6 engineers across iOS, Android, and fullstack) and collaborate closely with product design, analytics, and crossfunctional stakeholders to drive measurable impact on project submissions and revenue.

We're seeking a seasoned product leader who can set a 12-18 month vision, move quickly on highleverage experiments, and bring fresh thinking to how consumers interact with service marketplaces-through both traditional UX and conversational AI. You'll operate from strategy through execution, aligning stakeholders and ensuring coordinated roadmap delivery that advances Yelp's marketplace and bottom line.

This opportunity is fully remote and does not require you to be located in any particular state within the US. We welcome applicants from throughout the US.

We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

What you'll do:

• Own the upper-funnel user experience, identifying the information and interactions that move consumers from exploration toward submitting a project (request-a-quote).
• Define and execute a monetization strategy outside of Yelp Assistant, including features like shareable "Request a Quote" links and enhanced project workspace capabilities.
• Establish and communicate a 12-18 month product roadmap for your lane, aligning stakeholders across Engineering, Design, Ads, and Marketing.
• Partner with design and analytics to analyze consumer journey data, identify high-leverage conversion opportunities, and run rapid experiments.
• Contribute to Yelp Assistant feature development as needs emerge post-launch, including defining chat UX patterns, instrumentation, and evaluation frameworks.
• Define success metrics (project submissions, funnel conversion rates, connected user need, revenue proxies) and build dashboards to track progress.
• Collaborate cross-functionally with peer PMs, Engineering Managers, and commercial stakeholders to ensure monetization efforts complement the broader Yelp Assistant strategy.

What it takes to succeed:

• A strong foundational knowledge of what it takes to succeed as a Product Manager, with demonstrated expertise in consumer journeys, conversion optimization, or marketplace dynamics.
• Proven ability to analyze user funnels and translate insights into product changes that measurably move key metrics.
• Strong appreciation for UX design and an ability to reason about how information presentation and interaction patterns drive user behavior.
• Experience with or strong familiarity with LLM/chat product experiences, including conversational design, evaluation frameworks, or chat-based interfaces.
• Track record of setting product vision and roadmap for 12+ months, and driving execution in partnership with engineering teams.
• Comfortable operating across multiple surfaces (iOS, Android, Web) and working with experimentation platforms to validate hypotheses.
• Excellent communication and stakeholder management skills; able to align cross-functional partners around a shared strategy.
• A Bachelor's Degree or an equivalent work experience is required.

What you'll get:

• There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience. Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $149,000 and $269,000. You may also be offered a bonus, restricted stock units, and benefits.
• This opportunity has the option to be fully remote in all locations across the US.
• You can find more information about Yelp's five star benefits here!

ClosingAt Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.  We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-RemoteEmployment Type: FULL_TIME