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Remote Chat Operator Jobs in Illinois (NOW HIRING)

Harris

(Remote) Director of Product

Virginia, IL · Remote

$228K - $239K/yr

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Director of Product

Tennessee, IL · Remote

$224K - $235K/yr

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Director of Product

Virginia, IL · Remote

$228K - $239K/yr

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Director of Product

Oregon, IL · Remote

$218K - $228K/yr

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Director of Product

Tennessee, IL · Remote

$224K - $235K/yr

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Director of Product

Oregon, IL · Remote

$218K - $228K/yr

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

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Remote Chat Operator information

What is a remote chat operator?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What does a remote chat operator do?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What skills and qualifications are needed to thrive as a remote chat operator?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What are the most commonly searched types of Chat Operator jobs in Illinois?

The most popular types of Chat Operator jobs in Illinois are:

What are popular job titles related to Remote Chat Operator jobs in Illinois?

For Remote Chat Operator jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Chat Operator jobs in Illinois look for?

The top searched job categories for Remote Chat Operator jobs in Illinois are:

What cities in Illinois are hiring for Remote Chat Operator jobs?

Cities in Illinois with the most Remote Chat Operator job openings:

Remote Chat Operator jobs near you
Infographic showing various Remote Chat Operator job openings in Illinois as of August 2026, with employment types broken down into 42% Full Time, 56% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Engagement Representative (Remote, Contract)

Neighborhoods.com

Chicago, IL • Remote

$16/hr

Contractor

Posted 2 days ago

New

Job description

Make a real difference in people's home-buying journey—right from your own home.

Neighborhoods.com & 55places.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands. This hourly 1099 contract role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You'll play a key part in helping customers find somewhere they will love to call home!

Shifts for this position are scheduled within our current operating hours of 7 AM-7 PM US Central time, 7 days a week (including weekends). 

What You'll Do

  • Provide warm, responsive support across email, chat, and phone
  • Build rapport with customers to understand their needs and guide them through the next step in their journey
  • Use scripts and tools to create a consistent, top-tier customer experience
  • Assign leads to the right partner agents or teams
  • Troubleshoot questions or concerns with clarity and care
  • Flag issues to the Customer Engagement Operations Team as needed
  • Jump in on additional tasks to help keep things running smoothly

The Role

  • Hourly Pay: $16 USD/hour
  • Type: 1099 Independent Contractor
  • Duration: 3-6 months, with the possibility of extension
  • Schedule: Up to 40 hours per week
  • Shifts available between 7 AM – 7 PM US Central Time, 7 days a week
  • Location: Remote
  • Must be authorized to work as a 1099 contractor in the U.S.

What you bring:

  • Ability to communicate clearly in spoken and written English
  • Ability to learn and adapt quickly 
  • 2+ years of customer support experience (email, phone, and/or chat)
  • High School diploma or equivalent

Technical Requirements:

  • Reliable high-speed internet for system access, video and VoIP calls (minimum 100 Mbps recommended)
  • Ability to maintain a stable connection for calls and meetings
  • Access to a backup internet option (e.g., hotspot)
  • A computer or laptop capable of running required systems (16 GB RAM recommended)
  • A quality headset for voice calls
  • Webcam for meetings/trainings

Bonus points if you have:

  • Experience using help desk software and remote support platforms
  • Google Workspace familiarity
  • Experience with high-volume call environments
  • Basic real estate knowledge
  • B2B customer support
  • Bilingual (Spanish preferred)
  • Outbound call experience
  • Sales experience

What to expect from the interview process:

  • Recorded Asynchronous Video Interview through Canvass
  • Meet with a Customer Engagement Manager(s)
  • Final interview with a Customer Engagement Senior Manager

If you're passionate about providing meaningful customer experiences, love working with others, and thrive in a remote environment, we'd love to meet you. Apply today and help people discover their next chapter!