This is a fully remote position. The Salary Band for this role is 48k - 50k CAD per annum and this ... email, chat and phone * Handle priority situations with high care, as well as contact users and ...
This is a fully remote position. The Salary Band for this role is 48k - 50k CAD per annum and this ... email, chat and phone * Handle priority situations with high care, as well as contact users and ...
This is a fully remote position. The Salary Band for this role is 48k - 50k CAD per annum and this ... email, chat and phone * Handle priority situations with high care, as well as contact users and ...
This is a fully remote position. The Salary Band for this role is 48k - 50k CAD per annum and this ... email, chat and phone * Handle priority situations with high care, as well as contact users and ...
Lifecycle Marketing Manager
Toronto, ON · Remote
CA$140K - CA$155K/yr
Medical
Dental
Vision
PTO
... email marketing and retention, and our website's AI chatbot experience. You'll direct a shared ... Remote role. Candidates must be based in either Ontario or British Columbia with full working ...
Quick apply
Lifecycle Marketing Manager
Toronto, ON · Remote
CA$140K - CA$155K/yr
Medical
Dental
Vision
PTO
... email marketing and retention, and our website's AI chatbot experience. You'll direct a shared ... Remote role. Candidates must be based in either Ontario or British Columbia with full working ...
Technical Support Specialist
Richmond Hill, ON · On-site +1
PTO
WHAT THE ROLE OFFERS Provide technical support to clients via phone, email, chat, and remote sessions, addressing complex and escalated issues for OpenText solutions deployed on-premises and in cloud ...
Technical Support Specialist
Richmond Hill, ON · On-site +1
PTO
WHAT THE ROLE OFFERS Provide technical support to clients via phone, email, chat, and remote sessions, addressing complex and escalated issues for OpenText solutions deployed on-premises and in cloud ...
Remote Chat Email information
What are common challenges faced by remote chat email support specialists, and how can they be managed?
Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.
What is a remote chat email job?
Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.
What is the difference between Remote Chat Email vs Remote Customer Support?
| Aspect | Remote Chat Email | Remote Customer Support |
|---|---|---|
| Primary Role | Handling customer inquiries via chat and email | Assisting customers through various channels including phone, chat, and email |
| Required Skills | Excellent written communication, problem-solving, tech-savvy | Strong communication, multitasking, technical knowledge |
| Work Environment | Remote, digital platforms, flexible hours | Remote or hybrid, customer service platforms, flexible hours |
| Common Certifications | None mandatory, but customer service or communication courses helpful | Customer service certifications beneficial |
Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.
What skills and qualifications are needed to thrive as a remote chat email support specialist?
To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Innisfil, ON?
For Remote Chat Email jobs in Innisfil, ON, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Innisfil, ON look for?
The top searched job categories for Remote Chat Email jobs in Innisfil, ON are:
What cities near Innisfil, ON are hiring for Remote Chat Email jobs?
Cities near Innisfil, ON with the most Remote Chat Email job openings:
Full-time
PTO
Posted 17 days ago
Job description
At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.
More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.
Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.
We're growing fast: Our community of 133 million registered users and 261,000 active partners across 20 countries, have together already saved 500 million meals from going to waste - avoiding almost 1.4 million tonnes of CO2e!
We are incredibly proud of this, but there's still a lot more we want to achieve.
We're looking for an exceptional bilingual Customer Experience Specialist to join the Canada superstar team at Too Good To Go in Ontario!
This position requires availability from Monday to Friday, from 9 am to 5:30 pm. This is a fully remote position.
The Salary Band for this role is 48k - 50k CAD per annum and this job posting is for an existing vacancy.
Your mission:
Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You'll inspire and empower them to take action against food waste and to become part of the movement.
The role will include responsibilities such as:
- Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
- Handle priority situations with high care, as well as contact users and stores proactively when necessary
- Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
- Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
- Understand and communicate our customers' needs and motivations to our internal teams locally and globally
We are looking for:
- Experience in Customer Service or Account Management
- Full written and verbal proficiency in Italian and English to communicate with users and partners across Canada.
- Someone based in Ontario.
- A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
- Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
- Detail-oriented individuals who are able to stay focused through repetitive tasks.
- Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.
Our values:
- We Win Together
- We Raise the Bar
- We Keep It Simple
- We Build A Legacy
- We Care
What we offer:
- A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change
- An open company culture where you have the independence and room to unleash your creativity
- A strong team culture where learning together is encouraged and successes are celebrated together
- Inclusive benefits with flexible working hours and generous vacation and wellness policies
- The experience of being part of an international company with over 1350 enthusiastic and highly talented teammates across 20 countries - always ready to share knowledge and support!
- Strong personal as well as professional development in a thriving, high-growth scale-up environment.
How to apply
- We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
- Submit your CV and Cover letter in English.
- Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.
Too Good To Go Canada welcomes all applicants and are happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require any accommodations please email accessibility@toogoodtogo.ca
Job Ref - #LI-CT1