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Remote Chat Email Jobs in Whitby, ON (NOW HIRING)

Miratech

Genesys Cloud Architect

Toronto, ON · Remote

Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Precision Nutrition

Certification Advisor

Toronto, ON · Remote

You'll spend most of your time connecting with prospective students through email, live chat, and ... We're a remote-first company that values curiosity, collaboration, respect, and thoughtful ...

Precision Nutrition

Certification Advisor

Toronto, ON · Remote

You'll spend most of your time connecting with prospective students through email, live chat, and ... We're a remote-first company that values curiosity, collaboration, respect, and thoughtful ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

... email, and chat. We have a variety of smart home products and services and requests may be fairly ... remote in-class and on-the-phone training to ensure you know the theory and can apply it ...

Veem

Technical Support Specialist

Toronto, ON · Remote

Fully Remote (Canada, EST time zone) Compensation: Salary + Bonus + Health Benefits About Veem Veem ... The successful candidate will support customers through phone, email, and live chat while also ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Whitby, ON

Remote Chat Email information

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Whitby, ON?

For Remote Chat Email jobs in Whitby, ON, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Whitby, ON look for?

The top searched job categories for Remote Chat Email jobs in Whitby, ON are:

What cities near Whitby, ON are hiring for Remote Chat Email jobs?

Cities near Whitby, ON with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Whitby, ON as of July 2026, with employment types broken down into 55% Full Time, 8% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution.

Customer Experience Specialist - (French Bilingual, Canada)

Toronto, ON • Remote

Quince
See more jobs at Quinceexternal

CA$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Job description

THE ROLE
Bilingual Customer Experience Specialist - Retention Specialist

Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction.

Responsibilities

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

What Success Looks Like

  • CSAT 4.8/5
  • First-Contact Resolution 80%
  • QA Score 95%
  • Meets SLAs (chat 60s, email 4h, phone ASA 60s)
  • Contributes at least one actionable improvement per month

What You Bring

  • Digital Intelligence: Comfortable adopting new tools to enhance service.
  • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
  • Ownership: Takes full responsibility for outcomes and anticipates customer needs.
  • Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

  • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
  • Leadership Tracks: Senior Associate Team Lead CX Manager
  • Enablement Tracks: Quality & Training or Workforce Management

Why You'll Love Working Here

  • Impactful work shaping customer loyalty
  • Culture of ownership and autonomy
  • Continuous growth in a fast-paced, luxury-brand environment
  • Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

  • $26 CAD per hour with tenure based increases
  • Up to $1,300 CAD month performance bonus
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours
  • Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
  • Referral bonuses of up to $1,000. 
Qualifications
 
Required:
  • High School diploma or GED
  • Bilingual in French and English
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) 

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. 

Apply