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Remote Chat Email Jobs in Ontario (NOW HIRING)

Miratech

Genesys Cloud Architect

Toronto, ON · Remote

Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Precision Nutrition

Certification Advisor

Toronto, ON · Remote

You'll spend most of your time connecting with prospective students through email, live chat, and ... We're a remote-first company that values curiosity, collaboration, respect, and thoughtful ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

... email, and chat. We have a variety of smart home products and services and requests may be fairly ... remote in-class and on-the-phone training to ensure you know the theory and can apply it ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Ontario

Remote Chat Email information

See Ontario salary details

$10

$21

$55

How much do remote chat email jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote chat email in Ontario is $21.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $22.84 per hour, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Ontario?

For Remote Chat Email jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Ontario look for?

The top searched job categories for Remote Chat Email jobs in Ontario are:

What cities in Ontario are hiring for Remote Chat Email jobs?

Cities in Ontario with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,378 per year, or $21.8 per hour.

Email Marketing Specialist

Acceler8Labs

Oakville, ON • Remote

Full-time

Re-posted 9 days ago

Job description

Acceler8 Labs is where growth gets personal.


We're a performance marketing company founded by two former Facebookers who decided to build something better after seeing the gap between traditional agencies and the real needs of modern brands.


We believe scale isn't about bigger budgets but smarter decisions. Our team has helped brands across the globe generate over $1 billion in revenue by combining sharp strategy, bold creativity, and hands-on execution.


We're designed for the digital era, where everything evolves at the speed of light. Our work evolves alongside it, adapting to the industries, platforms, and audiences we help grow.


We partner with some of the world's fastest-growing brands, from disruptive startups to global household names, to turn marketing spend into measurable business growth.


About the Role


We're looking for a full-time Email Marketing Specialist who can turn email into a meaningful revenue channel for our clients.


This isn't a "set it and schedule it" role. You'll be hands-on in both the strategy and execution of email programs across a portfolio of ecommerce clients, building automated flows, managing onboarding, designing campaigns, and shaping an inbox experience that drives action.


You'll work across platforms like Klaviyo bring a strong design sensibility to every send, and treat performance data as a feedback loop, not a report card.


The brands you'll support are growing DTC and ecommerce businesses that trust us to build systems that generate real revenue. You'll be responsible for making that happen, from the first welcome flow to a fully optimized retention engine.


You'll also partner closely with our paid media team to ensure email and paid channels are aligned, telling a consistent story across every touchpoint.


Your success will be measured by the results you deliver and the quality of your work, not the hours you log.


As an Email Marketing Specialist, you will:


  • Build, manage, and optimize email programs across a portfolio of ecommerce clients using platforms like Klaviyo
  • Design high-performing emails using tools like Canva, Figma, or Adobe XD
  • Develop and execute campaign and flow strategies tied directly to revenue outcomes, not just open rates
  • Own client onboarding end-to-end, from system migration and list setup to first send
  • Coordinate campaign execution across copy, design, segmentation, and scheduling, keeping everything on track and on brand
  • Align email messaging with paid media creative to ensure a consistent customer experience
  • Track, analyze, and report on performance, using insights to continuously improve results
  • Stay current on email marketing trends, platform updates, and deliverability best practices


You'll thrive in this role if you:


  • Have 2+ years of experience in email marketing, ideally within an agency or ecommerce environment
  • Are highly proficient in Klaviyo, including flows, segmentation, and deliverability troubleshooting. Experience with other platforms is a plus
  • Have a strong design eye and hands-on experience creating emails and pop-ups that drive engagement and clicks
  • Can manage multiple client workstreams at once without compromising quality
  • Understand that onboarding sets the foundation for long-term success, and approach it with care
  • Communicate clearly and confidently across subject lines, briefs, and client updates
  • Are data-driven, able to interpret performance and take action
  • Work well independently while staying connected to the broader team
  • Live in Canada (we're a remote-first team)


Why Acceler8 Labs?


We built Acceler8 to bridge the gap between agencies and brands, replacing complexity with clarity and collaboration. Our model is rooted in three pillars: Fuel (media), Spark (creative), and Insight (analytics), each designed to move faster, think smarter, and deliver measurable impact.


Here you'll have the room to experiment, fail fast, and learn even faster. Your ideas won't get lost in a Slack thread. You'll be part of a team that values transparency, curiosity, and craftsmanship.


We take care of our people so they can take care of their work, their families, and themselves.


We offer:


  • Remote workdays so you can design a schedule that works for your rhythm
  • Flexible hours because great work can happen anywhere (and we trust you to know where that is)
  • Comprehensive benefits to make sure you and your family are supported, healthy, and cared for
  • Learning and certification opportunities to help you grow your craft, not just your title
  • Real autonomy because we believe in hiring smart people and giving them the space to do great work
  • The chance to build something that scales for our clients, and for you


If you're ready to lead a team that's redefining what performance marketing looks like, we'd love to chat.

Apply