What you will do:
Manage inbound customer requests through phone, email, and chat
Provide accurate and timely support for customer inquiries and service requests
Assist customers with travel-related or lifestyle loyalty program needs
Document interactions and manage cases using company systems
Maintain quality standards while meeting service and performance metrics
The goal of this role is to provide professional, seamless customer experience with every interaction.
What we are looking for in a successful candidate:
A passion for helping customers and solving problems
Strong communication and interpersonal skills
The ability to multitask across multiple systems and requests
Attention to detail and strong time management
Comfort working in a fast-paced, performance-driven environment
Experience:
Minimum 2 years of interactive customer service experience
Call center or high-volume service experience preferred
Hospitality, travel, or loyalty program experience is highly valued
Personal global travel experience is an asset
Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
Investigative mindset with a passion for creating extraordinary experiences