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Remote Chat Customer Service Jobs in Minnesota (NOW HIRING)

Cigna

$15.50 - $21/hr

The Call Center Customer Service Representative represents the company, and our people make all the difference in our success. RESPONSIBILITIES Answer inbound calls from members, providers, and ...

The Misch Group

Personal Lines CSR

Alexandria, MN · Remote

Description This is a remote role in Minnesota but the right candidate will need to travel to ... The Personal Lines CSR provides complete support for our Personal Lines Department with expertise ...

ALINE GREETINGS LLC

Remote Support Specialist

Edina, MN · On-site +1

$25 - $38/hr

Role The Remote Support Service Specialist is the first contact for customers, retail partners, vendors and internal departments. The successful applicant will be needed to deliver a high level of ...

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All JobsChat Customer Service JobsRemote Chat Customer Service JobsRemote Chat Customer Service Jobs in Minnesota

Remote Chat Customer Service information

See Minnesota salary details

$9

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How much do remote chat customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote chat customer service in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is a remote chat customer service?

A Remote Chat Customer Service job involves assisting customers and answering their questions through online chat platforms rather than in person or over the phone. Employees in this role typically work from home or another remote location, communicating with customers via text-based chat to resolve issues, provide information, and support sales or account management. Key skills include strong written communication, problem-solving, and a good understanding of the company's products or services. This job is popular for its flexibility and the ability to work from anywhere with a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote chat customer service representative?

To thrive as a Remote Chat Customer Service Representative, you need strong written communication skills, fast and accurate typing, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely, effective support and customer satisfaction in a remote, digital environment.

What are some common challenges faced by remote chat customer service representatives, and how can they be managed?

Remote Chat Customer Service representatives often face challenges such as handling multiple chats simultaneously, maintaining clear communication without visual cues, and managing time effectively while working independently. To overcome these challenges, it's important to develop strong multitasking and written communication skills, utilize available knowledge bases efficiently, and set up a distraction-free workspace. Regular check-ins with supervisors and collaboration with team members through digital platforms can also help maintain productivity and ensure consistent support for customers.

What is the difference between Remote Chat Customer Service vs Remote Email Customer Support?

AspectRemote Chat Customer ServiceRemote Email Customer Support
Communication MethodReal-time chat interactionsAsynchronous email correspondence
Required SkillsTyping speed, quick problem-solvingClear writing, attention to detail
Work EnvironmentLive chat platforms, customer service softwareEmail platforms, ticketing systems
Common IndustriesRetail, tech, telecomSoftware, e-commerce, finance

Remote Chat Customer Service involves real-time interactions with customers via live chat, requiring quick responses and typing skills. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing clear writing and detailed responses. Both roles are essential in customer service, often within similar industries, but differ mainly in communication style and tools used.

What are the most commonly searched types of Chat Customer Service jobs in Minnesota?

The most popular types of Chat Customer Service jobs in Minnesota are:

What are popular job titles related to Remote Chat Customer Service jobs in Minnesota?

For Remote Chat Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Chat Customer Service jobs in Minnesota look for?

The top searched job categories for Remote Chat Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Chat Customer Service jobs?

Cities in Minnesota with the most Remote Chat Customer Service job openings:

Remote Chat Customer Service jobs near you
Infographic showing various Remote Chat Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Customer Service Representative

Liberty Diversified International

Golden Valley, MN • On-site, Remote

$24.11 - $30.14/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description
As a Customer Service Representative with Liberty Plastics, you will interact directly with our customers and support our sales team in fulfilling orders for both building and customs products. You will be an integral part of our sales & customer service team that works collaboratively in servicing our customers.
This full-time position will report to the Sr Sales Manager at our Liberty Plastics location in New Hope, MN
DUTIES AND RESPONSIBILITIES
  • Serve as the primary point of contact for assigned customer accounts, providing exceptional service through timely communication, issue resolution, and order support.
  • Review, verify, and accurately process customer purchase orders in JD Edwards (JDE), ensuring correct pricing, product specifications, quantities, shipping requirements, and customer-specific terms prior to order entry.
  • Manage the complete order lifecycle from receipt through shipment by monitoring order status, resolving discrepancies, issuing order acknowledgments, and coordinating changes, expedites, cancellations, and special requests.
  • Collaborate with Sales, Production, Shipping, Logistics, Finance, and Quality teams to ensure on-time order fulfillment, proactive communication, and a high level of customer satisfaction.
  • Maintain customer inventory programs by monitoring inventory levels, usage trends, and forecasts to support replenishment and minimize supply disruptions.
  • Coordinate daily shipping activities by updating shipping schedules, releasing orders for shipment, providing freight quotes, tracking deliveries, and communicating shipment status or delays to customers and internal stakeholders.
  • Utilize JD Edwards (JDE), EDI, and customer-specific portals to process orders, manage purchase orders, upload shipping documentation, provide tracking information, submit invoices, and ensure compliance with customer requirements.
  • Process customer returns, credits, pricing adjustments, and related documentation while maintaining accurate records of customer communications, transactions, and account activity.
  • Support the Sales team by providing freight and product quotations, assisting with customer opportunities, participating in sales training, and serving as a resource for product information and customer programs.
  • Support continuous improvement initiatives by identifying opportunities to improve customer service processes, order accuracy, system utilization, and cross-functional communication while maintaining current knowledge of customer requirements and internal procedures.
  • Other duties, as assigned

REQUIRED EDUCATION , EXPERIENCE AND SKILLS
  • High school diploma or equivalent
  • 1+ years of experience in customer service, order management or a similar role within a fast-paced industry
  • Proficiency in Microsoft Office programs including Outlook and Excel.

PREFERRED EDUCATION, EXPERIENCE AND SKILLS
  • Associate or bachelor's degree in business administration
  • Proven experience in customer service, order management or a similar role within a fast-paced industry
  • Experience working with Amazon Seller Central or other e-commerce selling platforms.
  • Excellent communication skills, both verbal and written
  • Critical thinking and problem-solving skills

COMPENSATION & BENEFITS
The starting pay range for this position is $24.11 - $30.14 per hour. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location. Some positions may qualify for additional compensation in the form of bonuses.
At LDI, we are pleased to provide employees with a comprehensive benefits package including health/dental/vision insurance options; paid time off; 10 paid holidays; 401(k) plus company matching and annual discretionary profit sharing; flexible spending and health savings account options; life and disability insurance; tuition assistance; wellness and mental health resources, and financial advising services. Eligibility in benefit programs is based on hours worked per week.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regular sitting, standing, and walking throughout the day to accomplish tasks
  • Manual and finger dexterity used regularly with some repetitive finger motions
  • Ability to work in front of a computer screen for long periods of time
  • Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
  • Hearing and speaking
  • Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

ABOUT OUR COMPANY
Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.
Since 1918, our values - Caring, Innovation, Trust and Excellence - have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior service and solutions for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics ( Custom Solutions and Quarrix Building Products ) and Safco.
Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.

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