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Remote Chat Coach Jobs in Texas (NOW HIRING)

Harris

$229K - $240K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Coach five product professionals into strategic product leaders. * Establish clear roles and ...

Harris

$229K - $240K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Coach five product professionals into strategic product leaders. * Establish clear roles and ...

The Williams Agency

Remote Insurance Agents

El Paso, TX · On-site +1

$30K - $160K/yr

Are coachable and open to mentorship * Have a strong desire to succeed * Value integrity and ... If you're curious about what's possible here, let's chat! By submitting this form, you agree to ...

Bicycle Health

Manager, Clinical Support

Dallas, TX · Remote

$71K - $109K/yr

Employer Paid STD & LTD * 401k * $50 monthly Remote Work Stipend RESPONSIBILITIES: * Hire, onboard ... chat & ticket-based systems. * Demonstrated capability to adapt, innovate, support team members ...

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Bicycle Health

Manager, Clinical Support

Houston, TX · Remote

$71K - $109K/yr

Employer Paid STD & LTD * 401k * $50 monthly Remote Work Stipend RESPONSIBILITIES: * Hire, onboard ... chat & ticket-based systems. * Demonstrated capability to adapt, innovate, support team members ...

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All JobsChat Coach JobsRemote Chat Coach JobsRemote Chat Coach Jobs in Texas

Remote Chat Coach information

What is the difference between Remote Chat Coach vs Remote Customer Support Specialist?

AspectRemote Chat CoachRemote Customer Support Specialist
CredentialsExperience in coaching, communication skillsCustomer service experience, problem-solving skills
Work EnvironmentOnline, chat-based coaching sessionsOnline, chat or phone-based customer support
Industry UsageEducation, wellness, personal developmentRetail, tech, service industries

While both roles involve online communication, a Remote Chat Coach focuses on guiding clients through coaching sessions to improve skills or achieve goals, whereas a Remote Customer Support Specialist handles customer inquiries and resolves issues. The coaching role emphasizes mentorship and training, often requiring coaching experience, while customer support centers on troubleshooting and customer satisfaction.

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The most popular types of Chat Coach jobs in Texas are:

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For Remote Chat Coach jobs in Texas, the most frequently searched job titles are:

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Remote Chat Coach jobs near you

Conversational AI Chat Bot Developer, Cognigy

TTEC Digital

Austin, TX • Remote

$140K - $160K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 10 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
What You'll Be Doing
  • Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
  • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Perform system analysis and project management duties for the successful completion of a project.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Mitigating and resolving code errors for development and future concepts.
What You'll Bring to the Role
  • 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
  • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
  • 5+ years JavaScript experience.
  • Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
  • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
  • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
  • Team Player and the ability to mentor team members
  • Desire to work in a fast-paced environment.
$140,000 - $160,000 a year
#LI-DD1

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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