Remote Chat Agent Jobs in San Rafael, CA (NOW HIRING)

The Customer Service Representative (Remote) plays a vital role in delivering exceptional support to customers by managing inquiries, resolving issues, and processing orders efficiently. This position involves working as an individual contributor within both small and large customer service teams, utilizing proprietary CRM tools to maintain accurate documentation and follow up on customer feedback. Occasional travel may be required for training or meetings.

Responsibilities

• Provide prompt and courteous customer support
• Resolve customer issues and complaints effectively
• Perform accurate data entry and maintain records
• Communicate clearly with customers and internal teams
• Process orders and manage order-related inquiries
• Collect and document customer feedback
• Maintain thorough documentation of all interactions
• Follow up with customers to ensure satisfaction

Preferred Qualifications

• 3+ years of experience in customer service
• High school diploma or equivalent
• Proficiency with CRM software and proprietary tools
• Strong communication and active listening skills
• Effective problem-solving and conflict resolution abilities
• Excellent time management and data entry skills

Benefits

• Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability
• Wellness Program
• Yearly Holiday Bonus

About Us

Associated Wholesale Grocers, Inc. (AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving over 1,100 member companies and over 3,000 locations throughout 28 states from 8 full-line wholesale divisions. The consolidated sales for AWG are approximately $9.7 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies which provide certain real estate and supermarket development services, print and digital marketing services, and health and beauty care, general merchandise, specialty/international foods and pharmaceutical products.