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Remote Chat Agent Jobs in Rialto, CA (NOW HIRING)

PCV Murcor

Status I (Remote/Out of State ok)

Pomona, CA · On-site +1

$19 - $21/hr

Notice to Prospective Employees of PCV Murcor, Inc who are California Residents PCV Murcor, Inc respects the privacy of our employees and prospective employees. You can read about our information ...

PCV Murcor

Status I (Remote/Out of State ok)

Pomona, CA · Remote

$19 - $21/hr

Description _____ Notice to Prospective Employees of PCV Murcor, Inc who are California Residents PCV Murcor, Inc respects the privacy of our employees and prospective employees. You can read about ...

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All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Rialto, CA

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See Rialto, CA salary details

$9

$21

$52

How much do remote chat agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote chat agent in Rialto, CA is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $22.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Rialto, CA? The most popular types of Chat Agent jobs in Rialto, CA are:
What are popular job titles related to Remote Chat Agent jobs in Rialto, CA? For Remote Chat Agent jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Rialto, CA look for? The top searched job categories for Remote Chat Agent jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Remote Chat Agent jobs? Cities near Rialto, CA with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Rialto, CA as of May 2026, with employment types broken down into 68% Full Time, 18% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,595 per year, or $21.9 per hour.
Status I (Remote/Out of State ok)

Status I (Remote/Out of State ok)

PCV Murcor

Pomona, CA • On-site, Remote

$19 - $21/hr

Full-time

Posted 20 days ago

Job description

Notice to Prospective Employees of PCV Murcor, Inc who are California Residents
PCV Murcor, Inc respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at https://www.pcvmurcor.com/privacy/.
If you have any questions please contact the CCPA Team at CCPA@pcvmurcor.com or (844) 900-5535.
Status I
(Customer Service / Collections)
Out of State - Working from Home Opportunities
Pay Range: $19/hr to $21/hr
We are looking for a Customer Service and/or Collections experienced individual for the Status I position at PCV Murcor. This individual must have the ability to handle multiple tasks and be adaptable to handling an array of vendor appraisers' questions and appraisal order issues.
The Status I position helps in facilitating the completion of the client reports and appraisal orders in a timely manner in accordance with the client's requirements. This individual will be responsible in tracking down the licensed vendor appraisers in trying to resolve any problems that may cause delays in the appraisal order process. This may include but not limited to the delivery of appraisal reports and/or confirming delivery dates, among other tasks and responsibilities within this role. This individual must be comfortable with out-bound/cold-calling related responsibilities and dealing with an array of personalities and problem resolutions.
Essential Job Duties and Responsibilities
  • Ensure that all outstanding orders are completed and submitted by the vendor due date and time
  • Collaborate with vendors to ensure on time delivery of reports to the client
  • Effectively resolve problems that may lead to a delay in receiving the report and/or customer service issues
  • Serve as a conduit between vendor and clients
  • Make appropriate notations in the order file that describe the current status of the order
  • Provide feedback about vendor performance to vendor managers
  • Partner with client service managers to resolve client delays, questions, concerns, etc.
  • Handles inbound calls from vendors in support of updating orders and assisting vendors with open orders
  • Proactive in addressing potential problems and displays confidence in making decisions. Weighs alternatives and chooses appropriate response or action
  • Setting clear expectations on current and past due reports
  • Tracking and owning orders to ensure past due reports are received and/or escalated
  • May be asked to work on special projects, assigned other duties and/or cross train to support business needs

Qualifications and Skills
Required
Preferred
Qualification
High School Diploma or Equivalent
Some college or higher
Experience
1 - 3 years of Customer Service / Call Center experience
1 - 3 years of soft collection experience
Experience in fast paced environment
Prior Knowledge
Customer Service principles
Real Estate related industry
Appraisal Management
  • Ability to prioritize and manage multiple tasks
  • Detailed oriented with excellent listening and analytical skills
  • Excellent verbal and written communication skills
  • Microsoft Office Suite (Word & Excel) intermediate level and above
  • Ability to resolve problems and remove barriers to problem resolution
  • Negotiation skills to reach mutual agreements with vendors over issues
  • Ability to work independently with moderate supervision

AA-EOE F/M/Disability/Vet
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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