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Remote Spanish Customer Service Jobs in Rialto, CA

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · On-site +1

$17.75 - $23.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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Remote Spanish Customer Service information

See Rialto, CA salary details

$9

$18

$26

How much do remote spanish customer service jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote spanish customer service in Rialto, CA is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a Remote Spanish Customer Service job?

A Remote Spanish Customer Service job involves assisting customers in Spanish via phone, email, or chat from a remote location. Responsibilities typically include answering inquiries, resolving issues, processing orders, and providing product or service information. Strong Spanish language skills, communication abilities, and problem-solving skills are essential. Many companies require experience in customer support, but some offer training. This role allows flexibility to work from home while helping Spanish-speaking customers.

What challenges might I face working in a Remote Spanish Customer Service role and how can I overcome them?

Working in Remote Spanish Customer Service often means handling a wide variety of customer issues across different time zones, sometimes without immediate in-person support from teammates. A key challenge can be maintaining clear communication and promptly resolving concerns despite these constraints. Staying organized, leveraging available training resources, and proactively reaching out to supervisors or colleagues via chat or video calls can help address these challenges. Building strong remote collaboration skills also ensures you remain connected with your team and deliver excellent service to Spanish-speaking customers.

What are the key skills and qualifications needed to thrive in the Remote Spanish Customer Service position, and why are they important?

To thrive as a Remote Spanish Customer Service professional, fluency in Spanish and English, excellent communication abilities, and experience in customer support are essential. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote communication platforms is commonly required. Strong problem-solving skills, empathy, and adaptability help set professionals apart in handling diverse customer inquiries. These competencies ensure efficient, customer-focused service delivery and successful resolution of client issues in a remote environment.

What are popular job titles related to Remote Spanish Customer Service jobs in Rialto, CA? For Remote Spanish Customer Service jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Remote Spanish Customer Service jobs in Rialto, CA look for? The top searched job categories for Remote Spanish Customer Service jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Remote Spanish Customer Service jobs? Cities near Rialto, CA with the most Remote Spanish Customer Service job openings:
Remote Spanish Customer Service jobs near you

Customer Support Specialist

Argus Medical Management, LLC

Anaheim, CA • Remote

$24 - $26/hr

Full-time

Posted 21 days ago

Job description

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers

About DrKumo

DrKumo is a leader in secure, intelligent digital health solutions for Chronic Care. We are a digital health technology company recently awarded, alongside three other vendors, a $1.032 billion contract with the U.S. Department of Veterans Affairs for Remote Patient Monitoring Home Telehealth (RPM-HT).

Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers. DrKumo holds URAC Full Accreditation in Telehealth Support Services and complies with military-grade security standards, including FIPS 140-3 and NIST requirements.

The Role

We are seeking a remote, bilingual (English/Spanish) Customer Support Specialist to serve as the first point of contact for technical support and enrollment assistance for end-users, including U.S. Veterans.

This role supports users across their full lifecycle, from pre-boarding and onboarding through daily device use, ensuring connected medical devices and software platforms remain functional, secure, and easy to use. The position requires participation in a rotating schedule aligned to Eastern Time (ET) to meet contractual coverage requirements.

Required Coverage Windows (Eastern Time)

  • Monday – Friday: 7:00 AM – 9:00 PM
  • Saturday, Sunday & Federal Holidays: 2:00 PM – 6:00 PM
  • Must be willing to work rotating shifts, weekends, and federal holidays aligned to ET coverage

Essential Job Functions

Customer Support & First Touch Resolution

  • Staff the remote Customer Call Center to ensure appropriate coverage while consistently applying and improving First Touch Resolution (FTR) practices
  • Provide front-line troubleshooting support for DrKumo's ecosystem, including connected medical devices, cellular connectivity, and software platforms
  • Diagnose and resolve device connectivity issues, pairing errors, and software navigation problems
  • Guide users through proper device setup and usage to ensure accurate data transmission

Help Desk Operations & Documentation

  • Record, track, and document all support interactions accurately in the ticketing system, including bilingual support notes
  • Keep users informed of the status of unresolved issues through timely updates and follow-ups
  • Escalate unresolved technical or clinical issues to Engineering or Care Management teams in accordance with defined escalation protocols
  • Conduct inbound and outbound calls, including welcome calls for newly enrolled users

Onboarding, Training & Knowledge Management

  • Perform remote virtual walkthroughs to support pre-boarding and onboarding
  • Assist clinical staff with provider portal navigation and end-users with in-home device setup
  • Translate complex technical processes into clear, step-by-step instructions for non-technical users
  • Maintain and improve technical knowledge of DrKumo hardware and software solutions over time

Collaboration, Compliance & Quality

  • Develop and maintain strong working relationships with Patient Services, Engineering, Development, and other internal teams
  • Work in accordance with Quality System requirements and all Corporate and Departmental policies and procedures
  • Demonstrate knowledge of applicable laws, regulations, and policies, including patient privacy and data security protections
  • Adhere to rotating schedules to ensure coverage during required contract hours

Qualifications

  • 5+ years of call center experience supporting telehealth and remote patient populations, preferred.
  • Bilingual proficiency in English and Spanish (verbal and written)
  • Experience supporting SaaS platforms and connected hardware devices
  • Prior inbound and outbound technical support experience
  • Strong technical documentation and written communication skills
  • Comfortable conducting remote walkthroughs and user training sessions
  • Experience in healthcare, telehealth, or other regulated environments
  • Familiarity with call center operations, ticketing systems, and escalation workflows

Job Type: Full-time, Direct Hire

Pay: $24-26 per hour

Hours: Mon-Fri with rotating weekends and holidays, 40 hours per week

DrKumo is an Equal Opportunity Employer.

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers

Apply