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Remote Chat Agent Jobs in Reston, VA (NOW HIRING)

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... agent chat, self-service tickets, and email. * Support Automated Commercial Environment (ACE ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... agent chat, self-service tickets, and email. * Support Automated Commercial Environment (ACE ...

TEEMA

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Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Ashburn, VA · Remote

$48K - $51K/yr

Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or ... agent chat, self-service tickets, and email. * Support Automated Commercial Environment (ACE ...

Wesley Finance Group

Life Insurance Sales Agent

Arlington, VA · On-site +1

$117.90K - $153K/yr

Join our team as a Sales Agent and enjoy the autonomy, robust support, and substantial earning ... Embrace Remote Work, Your Way: Break free from the constraints of conventional offices and daily ...

VECRA Inc

Call Center Agent

Lanham, MD · Remote

$18.50/hr

Call Center Agent (Full-Time, Remote) Location ... Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority ...

VECra Inc.

Call Center Agent

Lanham, MD · Remote

$18.50/hr

Call Center Agent (Full-Time, Remote) Location ... Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority ...

SOS International LLC

Call Agent

Reston, VA · Remote

$15.50 - $20.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat ...

Dream Voyages

Travel Booking Pro

Arlington, VA · Remote

Travel Booking Pro - Remote We're seeking a passionate Travel Booking Pro to create unforgettable ... Book seamless journeys via email, chat, and phone--transforming inquiries into confirmed trips with ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Remote Chat Agent information

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.
More about Remote Chat Agent jobs
What are popular job titles related to Remote Chat Agent jobs in Reston, VA? For Remote Chat Agent jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Reston, VA look for? The top searched job categories for Remote Chat Agent jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Chat Agent jobs? Cities near Reston, VA with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Reston, VA as of May 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.
Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

Help Desk Specialist I - Remote near Ashburn, Orlando or San Antonio

TEEMA

Ashburn, VA • Remote

$48K - $51K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

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Job description

Help Desk Specialist I

Location: Primarily remote, but must be within commuting distance, 50 miles of Ashburn, VA / Orlando, FL / or San Antonio, TX

Schedule: Rotating shifts, 24x7x365 coverage required

Clearance: Federal Agency Background Investigation (Unclassified)

Authorization: Clearance authorization requires US Citizenship

Salary: Up to $51,000

Role Overview

We are seeking a Help Desk Specialist I to serve as a centralized Point of Contact (POC) and Tier 1 customer support agent for external customers, including Participating Government Agencies (PGA) and Trade entities (importers/exporters). In this role, you will provide critical 24x7x365 support, triage technology incidents, and ensure seamless communication and issue resolution for external-facing government applications.

Duties & Responsibilities

  • Serve as the 24x7x365 centralized Tier 1 customer support POC for external customers via toll-free phone, live agent chat, self-service tickets, and email.
  • Support Automated Commercial Environment (ACE)-related inquiries from Trade and PGA customers regarding trade facilitation, compliance, and enforcement.
  • Provide 24x7x365 bilingual (English/Spanish) support for trade-related inquiries as needed.
  • Record all technology incidents and service requests in ServiceNow, meticulously documenting all actions and information for next-level support.
  • Perform initial investigation, triage, troubleshooting, resolution, and ticket escalation for external-facing agency applications.
  • Escalate incidents to next-level support via warm phone transfers and ticket routing.
  • Monitor and proactively communicate ticket status to external customers.
  • Handle sensitive VIP contacts with timely, accurate escalation and follow-up.

Minimum Qualifications

  • High school diploma or equivalent.
  • Minimum of 1 year of IT help desk or technical customer support experience.
  • Working knowledge of Windows OS, Microsoft Office products, and web-based applications.
  • Strong customer service and communication skills (both verbal and written).
  • Ability to work rotating shifts, including nights, weekends, and holidays to support a 24x7x365 environment.
  • U.S. Citizenship is required. Must be able to successfully pass a Federal Background Investigation.

Desired Qualifications

  • Bilingual in English and Spanish (strongly preferred).
  • CompTIA A+ or similar IT certification.
  • HDI Customer Service Representative certification.
  • Prior experience with the ACE (Automated Commercial Environment) system.
  • Experience supporting Trade or PGA customers.
  • Prior federal government IT help desk experience.
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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

Social media

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