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Remote Chat Agent Jobs in Maple Grove, MN (NOW HIRING)

TEKsystems

Email Customer Service Reps

Minneapolis, MN · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 18, 2026. About ...

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See Maple Grove, MN salary details

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$51

How much do remote chat agent jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote chat agent in Maple Grove, MN is $21.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.97 and $21.68 per hour, depending on experience, location, and employer.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs

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For Remote Chat Agent jobs in Maple Grove, MN, the most frequently searched job titles are:

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Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Maple Grove, MN as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $44,941 per year, or $21.6 per hour.

Customer Care Agent - Beginner Level

American Income Life Insurance Company

Minneapolis, MN • On-site, Remote

$90K - $120K/yr

Full-time

Posted 23 days ago

Job description

AO Globe Life is seeking motivated professionals to join our fully remote team as Remote Member Benefits Specialists. In this role, you will help families and individuals across the United States understand and access essential supplemental benefit programs that protect their financial futures.
This position offers the flexibility of working from home while providing structured support, mentorship, and professional development. All client consultations are scheduled in advance-there is no cold calling or door-to-door outreach. If you enjoy helping others, communicating clearly, and working independently, this opportunity provides a strong foundation for a meaningful long-term career.
Responsibilities
  • Conduct scheduled virtual consultations with clients through Zoom
  • Identify client needs and guide them through available benefit options
  • Clearly explain policies, coverage details, and enrollment steps
  • Maintain accurate digital client records and follow-up communications
  • Provide exceptional client service while building long-term relationships
  • Participate in regular training sessions and team meetings to strengthen professional skills
Qualifications
  • Strong verbal communication and interpersonal skills
  • Organized, dependable, and comfortable working independently in a remote environment
  • Confidence using video conferencing platforms and digital communication tools
  • Motivated by service-oriented, purpose-driven work
  • Previous experience in customer service, sales, or client relations is helpful but not required
Requirements
  • Authorized to work in the United States
  • Reliable high-speed internet connection
  • Windows-based computer or laptop with webcam access
Training and Support
AO Globe Life provides comprehensive onboarding for every team member. Training covers product knowledge, compliance standards, and effective client communication strategies. In addition, ongoing mentorship and weekly virtual sessions help strengthen leadership skills, professional development, and client service expertise.
Our team environment emphasizes collaboration, accountability, and growth. You will have consistent access to experienced leaders and mentors dedicated to helping you succeed.
What You Can Expect
As a remote professional with AO Globe Life, you will work from anywhere in the United States while maintaining strong team support and clear expectations. Our structure balances independence with collaboration, allowing you to manage your schedule while achieving client and team goals.
This role offers long-term career potential through continued learning, advancement opportunities, and leadership development over time. We value professionalism, reliability, and a genuine commitment to helping others.
Who Succeeds in This Role
  • Service-oriented individuals who communicate with empathy and professionalism
  • Organized professionals who can manage priorities effectively in a remote environment
  • Growth-minded individuals who value continuous learning and development
  • Team-oriented professionals who collaborate well while working independently

While experience in customer-facing roles can be helpful, we primarily look for individuals with strong integrity, work ethic, and the willingness to learn.
About AO Globe Life
For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. We proudly serve union members, credit unions, and veterans, helping families access financial protection programs designed to prepare for the unexpected.
As a remote-first organization, our focus is on service, stability, and opportunity. Our mission is to support families while empowering our team members to grow both professionally and personally. Every member of AO Globe Life contributes to that mission through dedication, teamwork, and integrity.

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