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Remote Chargeback Analyst Jobs in Utah (NOW HIRING)

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Remote Chargeback Analyst information

What is a Remote Chargeback Analyst?

A Remote Chargeback Analyst is a financial professional who investigates, processes, and resolves chargeback claims for a company while working from a remote location. They review disputed transactions, gather necessary documentation, communicate with banks and customers, and ensure compliance with industry regulations. Their work helps protect the company from fraudulent activities and minimizes financial losses due to disputed charges. Remote Chargeback Analysts often use specialized software to manage cases efficiently and maintain accurate records.

What are the key skills and qualifications needed to thrive as a Remote Chargeback Analyst, and why are they important?

To thrive as a Remote Chargeback Analyst, you need strong analytical abilities, attention to detail, and a solid understanding of financial transactions, often supported by a degree in finance or related experience. Familiarity with chargeback management platforms, card network dispute systems, and Excel or similar data analysis tools is typically required. Excellent written communication, problem-solving skills, and the ability to work independently are valuable soft skills for success in this role. These skills ensure accurate dispute resolution, protect company revenue, and foster effective collaboration across remote teams.

What are the main challenges a Remote Chargeback Analyst might face when working with cross-functional teams?

Remote Chargeback Analysts often collaborate with customer service, finance, and IT teams to investigate and resolve disputed transactions. One of the main challenges is ensuring effective communication and information sharing across different departments, especially when working in different time zones or with varied processes. Staying organized, being proactive with follow-ups, and utilizing collaboration tools are key to overcoming these challenges and ensuring timely resolution of chargebacks. Building strong virtual relationships with team members can also help streamline workflows and foster a more supportive remote work environment.

What is the difference between Remote Chargeback Analyst vs Remote Fraud Analyst?

AspectRemote Chargeback AnalystRemote Fraud Analyst
Required CredentialsFinancial certifications, knowledge of payment processingSecurity certifications, data analysis skills
Work EnvironmentFinancial institutions, e-commerce companiesBanking, e-commerce, financial services
Employer & Industry UsagePayment processors, merchantsFinancial institutions, online retailers
Common Search & ComparisonYesYes

The Remote Chargeback Analyst and Remote Fraud Analyst roles share similarities in industry and required skills, often working within financial or e-commerce sectors. While both handle financial security issues, the Chargeback Analyst focuses on resolving disputed transactions, whereas the Fraud Analyst concentrates on detecting and preventing fraudulent activities. Understanding these distinctions helps job seekers identify the right role based on their expertise and career goals.

What are popular job titles related to Remote Chargeback Analyst jobs in Utah? For Remote Chargeback Analyst jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Chargeback Analyst jobs in Utah look for? The top searched job categories for Remote Chargeback Analyst jobs in Utah are:
What cities in Utah are hiring for Remote Chargeback Analyst jobs? Cities in Utah with the most Remote Chargeback Analyst job openings:
Remote Chargeback Analyst jobs near you
Infographic showing various Remote Chargeback Analyst job openings in Utah as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Chargeback Analyst - Merchant Disputes (Acquiring)

Confidential Recruiting Partners

Draper, UT • On-site, Remote

$27/hr

Full-time

Posted 3 days ago

Job description

Our client is seeking a Chargeback Analyst with hands-on Merchant Dispute (acquiring) experience. This role focuses on reviewing incoming disputes, preparing representment documentation, submitting outgoing disputes, and managing chargeback lifecycle milestones within strict network timeframes.

No Visa Sponsorship | No Relocation Assistance

Work Model: Hybrid | Monday, Tuesday, Thursday (Onsite), Wednesday, Friday (Remote) - Transition to fully remote in September (date TBD)

Contract Duration: 6 months | W2

Please Note: Candidates must be local to Draper, UT or within a commutable distance of 30-60 minutes

Responsibilities:

  • Review and investigate incoming merchant disputes.
  • Ensure all dispute milestones and deadlines are met.
  • Perform data entry and maintain accurate case records.
  • Prepare representment/rebuttal documentation for processors.
  • Review, investigate, and submit outgoing issuing chargebacks.
  • Build spreadsheets, models, and reports using Excel or Google Sheets.
  • Update chargeback statuses and maintain accurate reconciliation records.
  • Communicate with customers to gather documentation and clarify dispute details.
  • Use Salesforce, Zendesk, and QuickBase for case management and workflow tracking.

Qualifications (Must-Haves)

  • All education level considered.
  • Strong investigative and analytical skills.
  • Proficiency with Salesforce and Zendesk.
  • Ability to resolve payment exceptions independently.
  • Strong Excel skills (spreadsheets, models, reporting)
  • 2+ years of customer service experience involving sensitive financial conversations.
  • 2+ years of true Merchant Dispute (acquiring) chargeback experience: Reviewing Disputed Transactions, Investigating Evidence, and Creating Representment/Rebuttal Documentation.

Nice-to-Haves:

  • Experience with QuickBase.
  • Chargeback experience on the issuing side.
  • Familiarity with Google Sheets or Smartsheet.
  • Experience with AI tools (Claude or similar)
  • Prior experience at a payment processor, acquirer, or card network (e.g., payment processors, merchant acquirers, card networks)