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Remote Chargeback Analyst Jobs in Massachusetts (NOW HIRING)

Dana-Farber Cancer Institute

This position's work location is remote, with occasional on-site time at least once a week. The ... Onboarding - conduct financial analysis to determine availability of funding, assist in the ...

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Remote Chargeback Analyst information

What is a remote chargeback analyst?

A Remote Chargeback Analyst is a financial professional who investigates, processes, and resolves chargeback claims for a company while working from a remote location. They review disputed transactions, gather necessary documentation, communicate with banks and customers, and ensure compliance with industry regulations. Their work helps protect the company from fraudulent activities and minimizes financial losses due to disputed charges. Remote Chargeback Analysts often use specialized software to manage cases efficiently and maintain accurate records.

What are the key skills and qualifications needed to thrive as a remote chargeback analyst, and why are they important?

To thrive as a Remote Chargeback Analyst, you need strong analytical abilities, attention to detail, and a solid understanding of financial transactions, often supported by a degree in finance or related experience. Familiarity with chargeback management platforms, card network dispute systems, and Excel or similar data analysis tools is typically required. Excellent written communication, problem-solving skills, and the ability to work independently are valuable soft skills for success in this role. These skills ensure accurate dispute resolution, protect company revenue, and foster effective collaboration across remote teams.

What are the main challenges a remote chargeback analyst might face when working with cross-functional teams?

Remote Chargeback Analysts often collaborate with customer service, finance, and IT teams to investigate and resolve disputed transactions. One of the main challenges is ensuring effective communication and information sharing across different departments, especially when working in different time zones or with varied processes. Staying organized, being proactive with follow-ups, and utilizing collaboration tools are key to overcoming these challenges and ensuring timely resolution of chargebacks. Building strong virtual relationships with team members can also help streamline workflows and foster a more supportive remote work environment.

What is the difference between Remote Chargeback Analyst vs Remote Fraud Analyst?

AspectRemote Chargeback AnalystRemote Fraud Analyst
Required CredentialsFinancial certifications, knowledge of payment processingSecurity certifications, data analysis skills
Work EnvironmentFinancial institutions, e-commerce companiesBanking, e-commerce, financial services
Employer & Industry UsagePayment processors, merchantsFinancial institutions, online retailers
Common Search & ComparisonYesYes

The Remote Chargeback Analyst and Remote Fraud Analyst roles share similarities in industry and required skills, often working within financial or e-commerce sectors. While both handle financial security issues, the Chargeback Analyst focuses on resolving disputed transactions, whereas the Fraud Analyst concentrates on detecting and preventing fraudulent activities. Understanding these distinctions helps job seekers identify the right role based on their expertise and career goals.

What are the most commonly searched types of Chargeback Analyst jobs in Massachusetts? The most popular types of Chargeback Analyst jobs in Massachusetts are:
What are popular job titles related to Remote Chargeback Analyst jobs in Massachusetts? For Remote Chargeback Analyst jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Chargeback Analyst jobs in Massachusetts look for? The top searched job categories for Remote Chargeback Analyst jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Chargeback Analyst jobs? Cities in Massachusetts with the most Remote Chargeback Analyst job openings:
Remote Chargeback Analyst jobs near you
Infographic showing various Remote Chargeback Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 100% Remote job distribution.

Technology Financial Management Analyst (Apptio)

EBSCO

Ipswich, MA • On-site, Remote

$86K - $123K/yr

Full-time

Re-posted 4 days ago

Job description

 EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.Your Opportunity

We are seeking an experienced Apptio System Administrator and Configuration Specialist with deep expertise in TBM Studio and Apptio BI. This role will be responsible for designing, maintaining, and enhancing our TBM models, ensuring accurate cost allocation, and delivering actionable financial insights to support strategic decision-making.

The Technology Financial Management Systems Analyst is responsible for the administration, configuration, integration, optimization, and ongoing maturity of Apptio Planning and Costing. This role serves as the system administrator and subject matter expert for Technology Financial Management (TFM) tooling and is accountable for ensuring accurate cost transparency, budget/forecast data and automated financial reporting across the Technology organization.

This position plays a key role in advancing the organization's TFM maturity by enabling data-driven decision-making, improving cost transparency, and supporting strategic financial governance initiatives.

What You'll Do
  • Apptio Planning and Costing Administration
    • Serve as primary administrator for Apptio Planning and Costing.
    • Manage system access & entitlements
    • Design and maintain TBM models within TBM Studio, including cost pools, allocations, and cost object mappings
    • Configure and maintain plans, cost models, allocations, and planning structures.
    • Ensure system integrity, data accuracy, and alignment with financial policies.
    • Manage system updates, enhancements, and vendor coordination.
    • Drive continuous optimization of the Apptio environment.
  • Financial Planning & Budget Support
    • Lead configuration and administration of annual planning and forecast cycles within Apptio Planning.
    • Partner with Finance and Technology teams during budget & forecast build to ensure product fully supports processes.
    • Improve automation and reduce manual processes in planning workflows.
    • Support scenario modeling and multi-year financial analysis.
  • Cost Transparency & Allocation Modeling
    • Support the maintenance and enhancement of technology cost allocation models.
    • Ensure alignment between financial data sources (GL, HR, vendor data) and Apptio.
    • Validate data accuracy and resolve discrepancies.
    • Support service costing, unit economics, and cost driver analysis.
  • Reporting & Automation
    • Integrate and validate data from multiple sources (ERP, cloud, HR systems)
    • Develop and automate recurring financial reports and dashboards.
    • Deliver standardized reporting packages for:
      •  Executive leadership
      • Technology leadership
      • Department managers
    • Improve reporting efficiency and data accessibility.
    • Establish scalable reporting frameworks that reduce manual spreadsheet dependency.
  •  
    • About You
    • 5+ years experience in Technology Financial Mgmt.
    • 3+ years experience administering or configuring Apptio (Planning and/or Costing strongly preferred).
    • Hands-on TBM Studio expertise - Designing and maintaining TBM models in TBM Studio.
    • Strong understanding of Technology Financial Management principles.
    • Experience with financial planning, budgeting, and forecasting.
    • Intermediate to advanced financial modeling skills.
    • Strong analytical and problem-solving skills.

    What sets you apart?

    • Experience w/ cost transparency, unit cost modeling, supporting budgeting / forecasting, cost allocation strategies, showback/chargeback.
    • Familiarity with cost allocation methodologies and service-based costing.
    • Integrating data from ERP systems (SAP, etc.), HR Systems, Budget Mgmt. Systems (ex. BOARD), Cloud Providers (AWS, Azure, etc..).
    • Ability to automate reporting and manage large data sets - Building Apptio BI reports and dashboards.
    • Experience in IT Finance, FP&A, or Technology Business Management (TBM).
    • Knowledge of external reporting tools (Power BI, Tableau, etc.).
    Pay RangeUSD $86,575.00 - USD $123,680.00 /Yr.Employment Type: FULL_TIME

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