Remote Change Management Intern Jobs in Gilbert, AZ

Senior Systems Administrator

Phoenix, Arizona, United States

About the Job

The position duties include:

• Working closely with other IT teams including Information Security, Service Desk, Quality Assurance, Production Support and product vendors to plan, deploy and sustain a stable, highly performing and available infrastructure and application environment.
• Ownership/oversight and hands-on planning, deployment and operational upkeep of ASRS infrastructure and applications.
• Proactive monitoring, identification and resolution of the most complex infrastructure and application problems.
• Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.

Additionally, and as needed:

• Maintain timely, accurate and complete documentation and desk procedures for systems and team functions.
• Identify and remediate security vulnerabilities.
• Administration and management of:
• Multi-tiered COTS applications
• Public-cloud services
• Physical and virtual servers
• Mid-tier storage arrays and SAN
• Security appliances
• Active directory and group policy
• Secure remote access, remote desktop/VDI
• Adherence to Incident, Problem, Configuration and Change Management processes and controls.
• Perform IT Service Management functions including creating tickets, communicating directly with users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly documenting progress/status.
• ASRS intent is to transition this temp position to full-time employee after a period of 6-9 months. Long-term temporary status is not an option

Key Responsibilities and Qualifications

Experience Required:

• One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc.
• BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.

Skills Required:

• Thorough understanding of multi-tiered application architecture.
• Technical knowledge of Microsoft Windows Server and client operating systems.
• Technical knowledge of Linux Server operating systems.
• Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.
• Proven customer service skills and ability to work professionally and effectively with all levels of staff.
• Proven organizational skills.
• Demonstrated problem-resolution skills and analytical/critical thinking abilities.
• Ability to work within established operational policies and guidelines.
• Ability to work independently with minimal supervision.
• Ability to adapt to the changing needs of the agency.
• Experience working in a 24x7, mission-critical enterprise public cloud and on-premises data center environment.

Skills Preferred:

• Experience using the Arizona Procurement Portal. Experience with contract setup and audit entries in DOORS or the LPA DBE System.
• The Arizona Procurement Portal (APP) would be the source of payment data that has to then be recorded in our spreadsheet AND in the ADOT DBE & OJT Online Reporting System (DOORS) system audits.
• We will have to get them access to both.
• I added that previous experience with those is desired, but I don't really expect to find anyone with that experience.
• They won't need to use the AZ360 financial system.
• Access to the LPA DBE System only requires checking to see audits were done and contacting our subrecipient by email if they are lacking in their oversight.

Must have:

• Relevant industry certifications (AWS, Cisco, Microsoft, VMware, etc.).
• BS in Computer/Information Systems or 5+ years of experience as a server/network administrator in a medium-to-large enterprise.
• Thorough understanding of multi-tiered application architecture.
• Technical expertise in:
• Microsoft Windows Server and client operating systems.
• Linux Server operating systems.
• Multi-tiered COTS applications
• Active Directory and Group Policy administration.
• Physical and virtual servers, SAN, and mid-tier storage arrays.
• Public-cloud services (e.g., AWS, Azure).
• Secure remote access, remote desktop/VDI solutions.
• Strong scripting and automation skills using PowerShell or similar platforms.
• Experience in a 24x7, mission-critical enterprise environment (public cloud and on-premises).
• Proven problem-solving, critical thinking, and troubleshooting skills.
• Familiarity with IT Service Management processes (Incident, Problem, Configuration, and Change Management).
• Ability to work independently and adapt to changing agency needs.

Nice to have:

• Experience using the Arizona Procurement Portal (APP) and familiarity with tools like DOORS or the LPA DBE System.
• Knowledge of contract setup, audit entries, and oversight procedures in these systems.
• Familiarity with promoting team efficiencies and DevOps/automation practices.
• Hands-on experience with security appliance administration and vulnerability remediation.