ZipRecruiter

Log In

2

Remote Change Management Director Jobs in Virginia

Ad Hoc

Senior Program Manager

Mclean, VA · Remote

$117K - $117K/yr

Senior Program Manager This is a remote position. JOB ID #923 Ad Hoc is a technology company that ... change management practices * Translate customer vision and strategic priorities into actionable ...

New

PenFed Credit Union

Training Specialist I

Alexandria, VA · On-site +1

$45K - $100K/yr

... a (Remote) Training Specialist I. The Training Specialist I role empowers our real estate agents ... Change Management Implementation: Support change management efforts to facilitate the adoption of ...

Maximus

Sr. Project Management Analyst

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... change management activities, and meeting facilitation. The ideal candidate will be highly ...

previous page

Showing results 41-60

All JobsChange Management JobsRemote Change Management Director JobsRemote Change Management Director Jobs in Virginia

Remote Change Management Director information

What are the key skills and qualifications needed to thrive as a remote change management director?

To thrive as a Remote Change Management Director, you need expertise in organizational change methodologies, project management, and a background in business or human resources, often supported by a bachelor's or master's degree. Familiarity with tools like Prosci ADKAR, ChangeGear, and collaboration platforms such as Microsoft Teams or Slack, as well as certifications like Prosci or PMP, are typically required. Exceptional communication, leadership, and stakeholder engagement skills help drive adoption and manage resistance effectively in virtual environments. These skills are crucial for successfully guiding organizations through transitions, ensuring alignment, and achieving strategic objectives remotely.

Is there a demand for remote change management director?

The demand for remote change management directors is growing as organizations increasingly adopt remote and hybrid work models. These roles require skills in organizational change, communication, and project management, often utilizing tools like Microsoft Teams or Slack, and may require relevant certifications such as Prosci or ACMP. The position is available across various industries, reflecting a strong and expanding job market for qualified professionals.

What is the difference between Remote Change Management Director vs Remote Project Manager?

AspectRemote Change Management DirectorRemote Project Manager
CredentialsChange management certifications (e.g., Prosci, ACMP), relevant experienceProject management certifications (e.g., PMP, CAPM), relevant experience
Work EnvironmentStrategic planning, organizational change initiatives, executive collaborationProject planning, execution, team coordination, deliverables management
Industry UsageUsed across industries for large-scale change initiativesCommon in IT, construction, healthcare, and various project-based sectors

The Remote Change Management Director focuses on guiding organizational change strategies and ensuring smooth transitions during major initiatives. In contrast, the Remote Project Manager oversees specific projects, managing timelines, resources, and deliverables. Both roles require strong communication skills and stakeholder management but differ in scope and strategic versus operational focus.

What does a remote change management director do?

A Remote Change Management Director oversees organizational change initiatives from a remote location, ensuring that projects, processes, or cultural shifts are implemented smoothly. They develop and execute change management strategies, provide guidance to teams, and work to minimize resistance and maximize employee adoption. They also monitor the progress of change initiatives, address challenges, and communicate updates to stakeholders. This role requires strong leadership, communication, and project management skills, especially in a virtual environment.

How does a remote change management director effectively lead transformation initiatives across distributed teams?

A Remote Change Management Director leads transformation by leveraging digital collaboration tools, establishing clear communication channels, and fostering a culture of transparency. They coordinate with cross-functional teams in different locations, often using virtual meetings and project management platforms to track progress. Building trust and maintaining engagement remotely can be challenging, so regular updates, clear objectives, and feedback loops are essential. Success in this role often depends on strong relationship-building skills and the ability to adapt communication styles to diverse virtual audiences.

What are the most commonly searched types of Remote Change Management jobs in Virginia?

The most popular types of Remote Change Management jobs in Virginia are:

What are popular job titles related to Remote Change Management Director jobs in Virginia?

For Remote Change Management Director jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Change Management Director jobs in Virginia look for?

The top searched job categories for Remote Change Management Director jobs in Virginia are:

What cities in Virginia are hiring for Remote Change Management Director jobs?

Cities in Virginia with the most Remote Change Management Director job openings:

Remote Change Management Director jobs near you
Infographic showing various Remote Change Management Director job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Senior Manager (M2), Partner Resolution Management

Intuit

Richmond, VA • Remote

Full-time

Posted 12 days ago

Intuit rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

106th of 244 rated software companies

Job description

The Accountant High Value Partner Ecosystem team is responsible for the experience of Intuit's most strategic accounting firm and ProAdvisor partners across QuickBooks Accountant, QuickBooks Accountant Premium, and National Accounts. As Senior Manager, Partner Resolution Management, you will lead the team accountable for resolving the most complex, high-visibility escalations from our highest-value partners - protecting trust, minimizing business and reputational risk, and driving the root-cause fixes needed to prevent issues from recurring.


This is a remote people-leadership and operational-excellence role. You will build and coach a team of resolution managers and specialists, own escalation governance end-to-end, and partner across Product, Support Operations, Legal, Risk, and Finance to resolve issues quickly while influencing the upstream changes that reduce escalation volume over time.


Responsibilities

  • Lead, hire, and develop a team of resolution managers/specialists dedicated to resolving complex, high-stakes escalations from Intuit's highest-value accountants and firm partners, ensuring timely, high-quality outcomes.
  • Own the end-to-end escalation and resolution management process for the High Value Partner Ecosystem - intake, triage, prioritization, SLA adherence, and executive-level reporting.
  • Serve as the senior point of escalation for the most sensitive or complex partner issues, exercising sound judgment to balance partner experience, business impact, and risk.
  • Partner cross-functionally with Product, Engineering, Legal, Risk, Finance, and Support Operations to diagnose root causes of recurring issues and drive durable, systemic fixes rather than one-off resolutions.
  • Build and maintain resolution governance models, playbooks, and escalation frameworks that scale quality and consistency as the partner base and issue complexity grow.
  • Analyze resolution and satisfaction data - time-to-resolve, reopen rate, tNPS, and partner satisfaction - to identify trends, surface systemic pain points, and inform leadership on the health of the partner ecosystem.
  • Represent the voice of the high-value partner in cross-functional planning, advocating for the process, policy, and product changes that reduce escalation volume and improve the overall partner experience.
  • Lead change management for new tools, workflows, and policies affecting the resolution team, ensuring smooth adoption with minimal disruption to service levels.
  • Coach and grow people leaders and individual contributors - setting clear expectations, developing craft skills, and building a strong talent pipeline within the team.
  • Partner with Workforce Management and Finance to align staffing, capacity, and budget plans to forecasted escalation volume and seasonal demand.
  • Contribute a resolution-management lens to the broader Accountant Experience and Customer Success strategy, informing roadmap and investment decisions.

Qualifications

Required


  • Bachelor's degree or equivalent practical experience.
  • 5+ years leading teams in escalation management, customer resolution, support operations, or a related customer-facing discipline, ideally within B2B, fintech, SaaS, or accounting/financial services.
  • Proven experience managing high-stakes, high-visibility issues involving VIP or high-value customers/partners, including issues with legal, financial, or reputational sensitivity.
  • Strong people-leadership track record, including hiring, coaching, and developing managers or senior individual contributors.
  • Demonstrated ability to use data to diagnose root causes, measure resolution effectiveness, and drive continuous improvement (e.g., resolution time, reopen rate, CSAT/tNPS).
  • Excellent written and verbal communication skills, with experience presenting to and influencing senior/executive stakeholders.
  • Experience leading cross-functional partners (Product, Legal, Risk, Finance) toward shared resolution and process outcomes.
  • Strong operational rigor - able to build repeatable processes, playbooks, and governance models that scale.
  • Comfortable operating in ambiguity and leading teams through organizational or process change.


Preferred


  • Experience supporting accounting or financial professionals, with familiarity with QuickBooks Accountant, ProAdvisor, or similar practice-management ecosystems.
  • Background in a partner, alliance, or channel-facing role in addition to direct customer support.
  • Experience with escalation/case management tooling and CRM platforms.
  • MBA or advanced degree in a related field.


Additional Information


  • This role may require occasional travel (~10%) for stakeholder and partner engagement.

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 

Employment Type: Full-Time

What Intuit employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply