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Remote Centralized Services Engineer Jobs (NOW HIRING)

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

... centralized, high-quality remote support for Canon Medical Systems customers across multiple ... Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate ...

SHI GmbH

Managed Services Engineer - Azure

Columbia, SC · Remote

$45.50 - $60.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Columbia, SC · Remote

$45.50 - $60.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Madison, WI · Remote

$56.25 - $75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Lincoln, NE · Remote

$48.50 - $64.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Charleston, WV · Remote

$54.25 - $72.50/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Jefferson City, MO · Remote

$52.75 - $70.50/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Des Moines, IA · Remote

$54.50 - $72.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Trenton, NJ · Remote

$56 - $74.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Providence, RI · Remote

$56.25 - $75.25/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Jefferson City, MO · Remote

$52.75 - $70.50/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Madison, WI · Remote

$56.25 - $75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Trenton, NJ · Remote

$56 - $74.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Atlanta, GA · Remote

$53.50 - $71.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

SHI GmbH

Managed Services Engineer - Azure

Atlanta, GA · Remote

$53.50 - $71.75/hr

US - Remote Full time JR2891 About Us Since 1989, SHI International Corp. has helped organizations ... Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and ...

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Remote Centralized Services Engineer information

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$52.5K

$96.9K

$130K

How much do remote centralized services engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote centralized services engineer in the United States is $96,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $110,000.00 per year, depending on experience, location, and employer.

What is a remote centralized services engineer?

A Remote Centralized Services Engineer is an IT professional who manages, monitors, and maintains centralized IT services and infrastructure for organizations, typically from a remote location. These engineers are responsible for ensuring systems such as servers, networks, and cloud-based platforms are running efficiently and securely. Their tasks often include troubleshooting issues, performing updates, automating processes, and providing technical support to clients or internal teams. By working remotely, they help organizations maintain operational continuity without being physically present onsite.

What are the key skills and qualifications needed to thrive as a remote centralized services engineer?

To thrive as a Remote Centralized Services Engineer, you need a solid background in IT infrastructure, network management, and systems administration, often supported by a degree in computer science or a related field. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and relevant certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) is typically required. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These qualities are essential for proactively maintaining systems, resolving technical issues efficiently, and ensuring reliable IT support for clients.

How does a remote centralized services engineer typically collaborate with on-site IT teams and clients?

As a Remote Centralized Services Engineer, you will frequently work alongside on-site IT teams and clients through virtual platforms, ensuring seamless system monitoring, maintenance, and troubleshooting. Collaboration often involves clear, proactive communication via email, chat, and video calls to resolve issues, coordinate updates, and implement solutions. You may also participate in scheduled meetings or incident response calls to provide expertise and support, so strong interpersonal and documentation skills are essential. This collaborative structure helps maintain high service standards and ensures that remote and on-site efforts are well-aligned.
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Remote Centralized Services Engineer jobs near you
Infographic showing various Remote Centralized Services Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $96,894 per year, or $46.6 per hour.

Remote Support Engineer

Canon Medical Systems

Remote

$86K - $138K/yr

Full-time

Re-posted 23 days ago

Job description

Remote Support Engineer - req1732
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
  • Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
  • Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
  • Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
  • Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
  • Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
  • Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
  • Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
  • Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
  • Shift Flexibility & Work Schedule Requirements:
    • This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
  • Candidates must be willing and able to:
    • Work day, evening, and overnight shifts on a rotating basis
    • Participate in a rotating weekend and holiday coverage schedule
    • Adjust schedules periodically based on business needs, call volume, and coverage gaps
  • Shift assignments may change based on:
    • Operational demand and service level requirements
    • CSC expansion phases and modality coverage needs
  • Employees are expected to demonstrate:
    • Schedule flexibility and reliability
    • Ability to transition effectively between shift types
    • Commitment to supporting a team-based coverage model
    • Required Qualifications

QUALIFICATIONS
  • Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
  • Thorough knowledge of Microsoft Office and Microsoft Windows.
  • Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
  • Ability to develop and maintain effective internal and external working relationships.
  • Ability to travel both nationally and internationally.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Ability to stay calm in high pressure situations.
  • Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • 2 Year Associate's Degree in Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
  • 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
  • Canon-specific equipment experience required.
  • Pay Information Min: $86,000 to Max: $138,000 DOE

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About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

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