Account Manager
Iselin, NJ · Remote
$50/hr
Fully Remote (with annual team events) or able to commute to our NJ office Reports To: Sales ... At Celerant Technology, we empower independent retailers with cutting-edge commerce solutions that ...
Account Manager
Iselin, NJ · Remote
$50/hr
Fully Remote (with annual team events) or able to commute to our NJ office Reports To: Sales ... At Celerant Technology, we empower independent retailers with cutting-edge commerce solutions that ...
Remote Celerant information
What are the key skills and qualifications needed to thrive as a Remote Celerant, and why are they important?
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What is the difference between Remote Celerant vs Remote Celerant Developer?
| Aspect | Remote Celerant | Remote Celerant Developer |
|---|---|---|
| Primary Role | Oversees Celerant retail software implementation and support | Develops and customizes Celerant retail software solutions |
| Required Skills | Knowledge of retail operations, project management | Proficiency in Celerant scripting, programming, and software development |
| Work Environment | Client sites, support teams, remote collaboration | Remote coding, testing, and software development |
| Certifications | Retail management, project management certifications | Programming certifications, Celerant-specific training |
Remote Celerant roles focus on managing retail software projects and client support, while Remote Celerant Developers primarily handle coding, customization, and software development tasks. Both positions require familiarity with Celerant systems, but differ in technical depth and responsibilities.
How does a Remote Celerant collaborate effectively with on-site teams and clients despite working remotely?
As a Remote Celerant, effective collaboration often involves leveraging digital communication tools such as video conferencing, project management platforms, and instant messaging to stay connected with both on-site teams and clients. Regular check-ins, clear documentation, and proactive updates are crucial for ensuring everyone is aligned on project goals and progress. Building strong relationships remotely requires intentional communication and responsiveness to bridge the gap created by physical distance. Remote Celerants are typically expected to be adaptable, self-motivated, and skilled at managing their time to meet deadlines and client expectations.
What are Remote Celerant jobs?
Remote Celerant jobs refer to positions that involve working with Celerant Technology, a company that provides retail management software, from a remote location. These roles can include software development, customer support, implementation specialists, or sales, all performed outside of a traditional office setting. Working remotely for Celerant typically requires strong communication skills, experience with retail technology or software, and the ability to work independently. These positions offer flexibility and the opportunity to collaborate with team members and clients virtually. Applicants should be comfortable using digital tools to manage tasks and communicate effectively.
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$50/hr
Other
Medical
Posted 9 days ago
Job description
Description
Job Description: Account Manager - SaaS Retail Software
Location: Fully Remote (with annual team events) or able to commute to our NJ office
Reports To: Sales Manager
Salary Range: $50-70K
About the Role
We're looking for a proactive and relationship-driven Account Manager to join our Customer Success team and support a portfolio of existing retail clients using our SaaS retail commerce solutions. If you're passionate about building long-term relationships, driving client growth, and acting as a trusted advisor, this is the role for you.
As an Account Manager, you will be the main point of contact for 100-150 SMB retail clients, helping them maximize the value of our software by providing education, strategic guidance, and identifying opportunities for upselling and cross-selling.
What You'll Do
Client Relationship Management
? Build strong, lasting relationships with assigned clients through regular check-ins and strategic support.
? Serve as the primary liaison between your clients and our internal teams, ensuring clear communication and timely resolution of issues.
? Understand your clients' unique business goals, challenges, and use cases to provide tailored guidance.
Client Growth & Education
? Educate clients on the full breadth of our SaaS retail offerings-POS systems, eCommerce platforms, mobile apps, marketing tools, and more.
? Uncover upsell opportunities that align with each client's business objectives, and guide them through product expansion.
? Deliver product demos, share best practices, and champion new features to improve client outcomes.
Client Advocacy & Retention
? Represent the voice of the client internally, collaborating cross-functionally to enhance the client experience.
? Monitor account health and proactively address risks to drive renewals and long-term retention.
? Meet or exceed upsell and retention goals tied to your book of business.
Team Collaboration
? Work closely with Sales, Support, Product, and Marketing to align client needs with company solutions.
? Share insights from the field to help improve our platform and client journey.
? Participate in team summits and company-wide initiatives that drive innovation and collaboration.
What You Bring
? 2+ years of experience in Account Management, Client Success, or a related role-preferably in SaaS, retail tech, or B2B services.
? Excellent communication and interpersonal skills-you know how to build rapport and earn trust.
? Strong organizational skills with the ability to manage a high volume of clients without sacrificing quality.
? Comfort with educating clients on technical platforms and presenting tailored solutions.
? Experience with CRM systems (e.g., HubSpot, Salesforce) and virtual collaboration tools.
? Self-starter mindset with a passion for helping businesses grow through technology.
? Able to thrive in a remote-first work environment.
Bonus Points
? Experience with POS systems, eCommerce platforms, or retail operations.
? Background in SMB or enterprise SaaS account management.
? Familiarity with HubSpot CRM.
Why Join Us?
At Celerant Technology, we empower independent retailers with cutting-edge commerce solutions that unify their online and in-store experiences. As an Account Manager, you'll play a key role in helping retailers succeed while shaping the future of retail tech alongside a collaborative, mission-driven team.
We value growth-for our clients and our people. You'll have opportunities to learn, lead, and make a meaningful impact from day one.
Learn more about our company culture
How to Apply
If you're passionate about delivering exceptional client experiences and excited to support retailers with powerful technology, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.