Job Title: Seasonal Desk Adjuster โ Catastrophe (CAT)
Location: Remote
Department: Claims
Reports To: Claims Supervisor
FLSA Status: Non Exempt
Compensation: $45 per hour during CAT event
Position Overview:
As an Independent Desk Adjuster for Peopleโs Trust Insurance, you will play a key role in handling homeownersโ property claims related to catastrophic events such as hurricanes. Operating remotely, you will be responsible for evaluating, processing, and settling claims quickly and accurately in a high-volume environment. This position requires strong analytical skills, insurance policy knowledge, and a customer-focused mindset.
Key Responsibilities:
- Claim Evaluation: Review and analyze CAT-related property claims, including wind, water, and flood damage, to determine coverage and estimate losses.
- Documentation Review: Assess property damage using photos, estimates, and reports submitted by field adjusters, contractors, and policyholders.
- Decision-Making: Apply policy language to determine coverage and issue fair claim settlements based on guidelines and regulations.
- Customer Communication: Provide clear and empathetic guidance to policyholders throughout the claims process, ensuring transparency and support during a stressful time.
- File Documentation: Maintain accurate, detailed, and compliant records of all claims activity.
- Collaboration: Coordinate with field adjusters, contractors, and internal teams to ensure timely and accurate claim resolution.
- Efficiency amp; Timeliness: Manage a large caseload efficiently while meeting service level expectations and regulatory requirements.
Qualifications:
- Licensing: Must hold a valid state-issued adjuster license.
- Experience: Minimum of 2 years in homeowners property claims adjusting, with at least 1 year in catastrophe-related claims preferred.
- Skills:
- Strong understanding of homeowners insurance policies and catastrophe claims handling.
- Ability to interpret policy language and apply coverage accurately.
- High level of professionalism, empathy, and customer service focus.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office and comfortable navigating claims systems.
- Strong organizational and time management skills.
Work Requirements:
- Must be able to work remotely and maintain a reliable internet connection.