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Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

A Cisco Call Manager Engineer, also known as a Cisco Unified Communications Manager Engineer, is responsible for designing, developing, and implementing network and telecommunications infrastructure according to the needs of their organization. The engineer monitors the organization's networks and connections, playing an active role in the installation of the Cisco network operating system software. They evaluate, configure, and maintain network hardware and software, utilizing Cisco’s proprietary SCCP protocol. This is an onsite role located in Washington DC

Key Responsibilities:

• Network Design and Implementation: Develop and implement the physical design and architecture of computer networks, including LANs, WANs, and VoIP.
• Deployment and Troubleshooting: Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions.
• Software Upgrades: Assist and lead the design and implementation of Cisco Unified Communication products, including software upgrades on existing Cisco voice deployments.
• Technical Assistance: Provide technical assistance to Network Analysts and Network Professionals, identifying and resolving issues related to Cisco software, IP phones, and voicemail.
• Coordination: Coordinate with various IT staff, business partners, internal clients, and vendors to ensure smooth network operations.
• Session Management: Identify, plan, and execute session management strategies to increase efficiency.
• Remote Monitoring: Experience in remote monitoring and management of enterprise IPT environments is an added advantage.
• Customer Support: Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling internal escalations independently.

Required Qualifications:

• 5+ years’ experience in monitoring and administering Cisco Telecommunication systems.
• Must have an active TS/SCI security clearance.
• Able to work fully onsite at Washington DC location.
• Ability to create, analyze, and troubleshoot call flows and call detail records.
• Capability to design and deploy solutions for multi-site environments using Cisco technologies.
• Strong problem-solving skills and quick resolution of customer issues.

CDW is committed to being an AI-fluent organization

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.