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Remote Case Management Assistant Jobs in New Mexico

Novartis

$138K - $257K/yr

This is a remote & field-based role that covers the following, but not limited to: Louisville ... Interface with Patient Support Center (hub) on important matters related to patient case management ...

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Remote Case Management Assistant information

What is a remote case management assistant?

A Remote Case Management Assistant is a professional who supports case managers by handling administrative tasks, managing client records, and coordinating communication from a remote location. Their responsibilities often include scheduling appointments, updating databases, assisting with documentation, and ensuring that client information is accurate and confidential. This role is vital in industries such as healthcare, social services, and insurance, where managing cases efficiently is essential. By working remotely, they use digital tools and communication platforms to stay connected with their team and clients.

How does a remote case management assistant typically collaborate with case managers and other team members?

As a Remote Case Management Assistant, you'll frequently collaborate with case managers, social workers, and healthcare professionals through digital platforms such as email, secure messaging, and virtual meetings. Your responsibilities often include gathering and organizing client information, scheduling appointments, and ensuring timely documentation. Effective communication and responsiveness are crucial, as your support helps the team coordinate care and track case progress efficiently. Regular check-ins and updates with the team help maintain workflow and ensure that client needs are addressed promptly.

What are the key skills and qualifications needed to thrive as a remote case management assistant, and why are they important?

To thrive as a Remote Case Management Assistant, you need strong organizational skills, attention to detail, and experience with case management procedures, typically supported by a background in social services or healthcare administration. Familiarity with case management software, secure document management systems, and virtual communication tools is commonly required. Excellent communication, time management, and problem-solving abilities help you efficiently support clients and coordinate with multidisciplinary teams remotely. These skills ensure effective client support, accurate documentation, and smooth case coordination in a virtual environment.

What is the difference between Remote Case Management Assistant vs Remote Medical Administrative Assistant?

AspectRemote Case Management AssistantRemote Medical Administrative Assistant
Required CredentialsHigh school diploma, certification in case management or healthcare supportHigh school diploma, medical office certification often preferred
Work EnvironmentHealthcare providers, insurance companies, social servicesMedical offices, clinics, healthcare organizations
Employer & Industry UsageUsed in healthcare, social work, insurance sectorsCommon in healthcare facilities, hospitals, clinics
Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsJob duties, certifications, and work settings

While both roles support healthcare operations remotely, the Remote Case Management Assistant focuses on coordinating patient care and social services, whereas the Remote Medical Administrative Assistant handles administrative tasks like scheduling and record management. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Remote Case Management Assistant jobs in New Mexico?

For Remote Case Management Assistant jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Remote Case Management Assistant jobs in New Mexico look for?

The top searched job categories for Remote Case Management Assistant jobs in New Mexico are:

What cities in New Mexico are hiring for Remote Case Management Assistant jobs?

Cities in New Mexico with the most Remote Case Management Assistant job openings:

Remote Case Management Assistant jobs near you
Infographic showing various Remote Case Management Assistant job openings in New Mexico as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 22% In-person, and 78% Remote job distribution.

Case Manager/ Peer Support Specialist

IO Management Company LLC

Las Cruces, NM • On-site, Remote

$30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Description

Location: Las Cruces, New Mexico

Compensation: $30.00

Schedule: 40 hours a week


Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 80 clinics across 9 states, we continuously strive to be the nation's leading provider of low-barrier evidence-based treatment for opioid use disorder.


We are looking for a Forensic Peer Navigator for the Dona Anna County in New Mexico and to help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.


We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion. Below are some specifics on what Ideal Option offers and the role.


Benefits:

At Ideal Option, we offer our employees a competitive and comprehensive benefits program to recognize how important you are to the company. Current benefits include:

Medical, vision, and dental

Short-term and long-term disability options

Life insurance

Employee Assistance and Life Assistance programs

A 401K retirement program

Pet Insurance

Paid time off and paid holidays


The Role:

This position is critical to Ideal Option, by providing engagement and intensive case management services to individuals suspected of low-level drug offenses and/or prostitution. The Case Manager will provide direct services to an active case load of approximately 25-30 individuals. Case managers provide outreach, long-term engagement and supportive services for participants through intensive case management activities and collaboration with Ideal Option partners, service providers, housing providers and other community organizations.


As a Case Manager much of your time will be spent in the field providing peer outreach and case management services to individuals suspected of low-level drug offenses in collaboration with Ideal Option partners, service providers, housing providers and other community based organizations.


Job responsibilities include:

  • Provide Outreach and Intensive Case Management services for assigned clients.
  • Engage participants on the street and at social service provider facilities to establish a working relationship and offer services.
  • Assess participants for the severity of chemical dependency and housing status and determine needs for other services, e.g., medical, mental health.
  • Assist participants in gaining access to a variety of funding programs (e.g., SSI, ABD, VA)
  • Assist participants in finding housing and maintaining occupancy.
  • Provide advocacy and support for participants within the criminal justice system including court appearances and written communication.
  • Advocate for the participant with a wide variety of other service providers.

Additional responsibilities may include:

  • Representing Ideal Option at community meetings, attending events, conducting outreach, and building awareness.
  • Develop relationships with existing and potential community partners, referring providers, potential patients, and other stakeholders with direct outreach, field marketing, attendance at community events, meetings, workshops.
  • Work at various partner sites throughout the area each week to raise awareness for Ideal Option's services and guide staff members and patients through virtual intake and provider visits.
  • Provide education and training to community-based organizations and providers about Ideal Option, medication-assisted treatment, and substance use disorder to broaden acceptance of addiction as a chronic disease and continue to reduce stigma and misconceptions about the disease.

Our ideal candidate has:

  • Experience serving populations impacted by extreme poverty, behavioral health conditions, and mental illness from a harm reduction model of care.
  • Experience supporting and advocating for participants within the criminal justice system including court appearances and written communication.
  • Street outreach experience providing services and resources to the populations we serve.
  • Ability to advocate and effectively communicate and problem-solve under pressure in high-stress situations.
  • Must live in Dona Anna County, New Mexico and be familiar with local resources.
  • The ability to respectfully engage and develop a working alliance with the people we are serving.

Requirements

Minimum Requirements:

  • An undergraduate degree related to social services or behavioral health.
  • Experience working with communities involved in street-based sex work.
  • 1-2 years working with people in recovery providing guidance and support
  • Experience working with a CRM system
  • Experience with an EHR system and HIPAA compliance
  • Certified Recovery Mentor Certificate or Peer Support Specialist Certification

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