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Remote Care Manager Jobs in Puerto Rico (NOW HIRING)

Abbott

Technician I, Remote Care

Arecibo, PR · On-site +1

$13.18 - $25.02/hr

As Technician I, Remote Care for the second shift , you will work in a call center environment ... Field Services DIVISION: CRM Cardiac Rhythm Management LOCATION: Puerto Rico > Arecibo : Santana ...

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... management, allocation, recovery, and overall coordination of donor-related actions. The Remote ... Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing activities ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

Triage and manage inbound calls, routing case specific calls to an appropriate team member, and ... Remote/hybrid work experience preferred * A minimum of 2 years of healthcare related administrative ...

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Remote Care Manager information

What is a remote care manager?

A Remote Care Manager is a healthcare professional who monitors and supports patients remotely, often using technology like phone calls, video chats, or digital health platforms. They work with patients to manage chronic conditions, coordinate care, and provide education on treatment plans. Their role helps improve patient outcomes by ensuring continuous monitoring, early intervention, and communication with healthcare providers.

What are the typical responsibilities and daily tasks of a remote care manager?

As a Remote Care Manager, your day-to-day responsibilities generally include assessing patients’ needs, coordinating care plans, monitoring progress, and providing ongoing support via phone, video calls, or secure messaging platforms. You’ll routinely collaborate with physicians, nurses, and external providers to ensure comprehensive patient care and may also help patients navigate health resources or follow-up appointments. Documentation and updates in electronic health records are essential, along with adapting care strategies to fit each individual’s situation. While tasks can differ by employer, this role is highly collaborative and combines clinical expertise with digital communication to improve patient outcomes.

What are the key skills and qualifications needed to thrive as a remote care manager?

To thrive as a Remote Care Manager, you need a background in nursing or healthcare, expertise in care coordination, and often a relevant degree or licensure such as RN or LCSW. Familiarity with telehealth platforms, electronic health records (EHRs), and case management software is typically required. Strong interpersonal communication, organizational skills, and the ability to motivate and support patients remotely are key soft skills. These abilities are crucial for ensuring high-quality, continuous care and effective patient outcomes in a virtual environment.

What are popular job titles related to Remote Care Manager jobs in Puerto Rico?

For Remote Care Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Care Manager jobs in Puerto Rico look for?

The top searched job categories for Remote Care Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Care Manager jobs?

Cities in Puerto Rico with the most Remote Care Manager job openings:

Remote Care Manager jobs near you
Infographic showing various Remote Care Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Technician I, Remote Care

Abbott

Arecibo, PR • On-site, Remote

$13.18 - $25.02/hr

Full-time

Posted 5 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

176th of 540 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
Become a Technician I, Remote Care at Abbott in Arecibo, Puerto Rico. As Technician I, Remote Care for the second shift, you will work in a call center environment under close and direct supervision on defined work assignments while following established procedures. You will exercises basic customer service and technical skills in response to remote monitoring inquiries and complaints from health care professionals, Abbott field personnel, patients, and various internal departments.
What You'll Do
  • Answer inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers' product experiences.
  • Triage calls and seeks guidance from other personnel for further assistance when appropriate.
  • Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and approved troubleshooting for Abbott-proprietary remote care products.
  • After-hours, "on call" support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.
  • Consistently meet department's performance expectations
  • Complete required trainings and certifications, as needed.
  • Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
  • Adhere to Abbott company policies, operating procedures and work instructions, including time management, attendance, product experience reporting, and patient data privacy
  • Maintain professional, positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Within the department, works with other employees to maintain adequate availability for customer support.
  • Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required.

Required Qualifications
To be successful in this role, you will require the following qualifications:
  • High school diploma is required. Associates and/or Bachelor's Degree are preferred.
  • Experience in a customer service, product support, IT, telecommunications or related role are preferred.
  • Fully bilingual with verbal fluency in English and Spanish is required.
  • This an on site position.
  • Medical device technical support experience is preferred.
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
  • Multitasks, to include active note-taking while on calls and supporting multiple callers at a time
  • Prioritizes and meets deadlines in timely manner.
  • Strong organizational and follow-up skills, as well as attention to detail.
  • Ability to maintain regular and predictable attendance.

Apply Now
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$13.18 - $25.02/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRM Cardiac Rhythm Management
LOCATION:
Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5
ADDITIONAL LOCATIONS:
WORK SHIFT:
2Nd Shift (United States Of America)
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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